Business process reengineering is an approach to improving organizational performance that focuses on business processes and their efficiency. This paper provides a model interconnecting ICT adoption, ICT-enabled business process re-engineering (BPR), and performance with a balanced score card approach. A relevant literature review, which investigates critical indicators in ICT adoption and its impact on BPR is carried out. To this end, 9 hypotheses were made, research method is descriptive correlation and obviously based on structural equations (AMOS) model, being an applied one in terms of its goal. Statistical population consisted of small and medium sized enterprises of Kermanshah province, sample were taken classifiably and observation related to the questionnaire and variables of each hypothesis's items on the scale of likkert were provided. This paper provides empirical evidence to examine how intra- and extra-organizational factors influence ICT adoption, how ICT shapes BPR, and business performance. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT-enabled BPR. This condition leads to a high resistance and finally the failure of the changes in corporation. The results showed that the adoption of information and communication technologies can improve business process reengineering.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
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