Purpose – The purpose of the paper is to investigate the relationships between benefits of ERP implementation.
Design/methodology/approach – This study proposes a measurement model for identification of benefits of ERP. The paper also covers testing of hypotheses via the data obtained from a questionnaire, applied to Turkish manufacturing firms.
Findings – The results confirm that operational, strategical and tactical benefits of ERP implementation are positively related to each other. Moreover, responses show that ERP can affect the whole units of the enterprise and make contribution as a whole.
Research limitations/implications – Although KMO test statistics prove that efficient sample size of 241 is achieved, there is need for greater samples for generalizing the results.
Practical implications – Firm managers can follow up the empirical data and consider the enterprise as a whole. Moreover, academics can make use of the methodology of the paper. They can also use the empirical findings to compare and support their own results in different contexts.
Originality/value – The present paper follows the research call of Yang and Su (2009, p. 722) and investigates the relationships between the benefits of ERP implementation. The literature is rich in studies examining the CSFs of ERP implementation but there is a gap in the benefits of these systems.
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