Influence of Flexible Work Arrangement on Organizational Performance in the Banking Industry in Kenya

There has been a very intense need for employees who are talented in order to enhance the competitive advantage of the organizations. Customer satisfaction and customer service being the prime work in the banking sector has evoked changes which consequently have brought changes in work setups. For example employees in the banking sector in Kenya are more involved in their jobs, working longer hours more than 48 hours hence making it difficult for employees to keep a balance between job, family and other personal issues .This has resulted in work life conflicts which has been found to be associated with mental health issues like stress and depression. The study objective was to determine the influence of flexible work arrangement on organizational performance in the banking industry in Kenya.This study adopted across sectional survey. The target population initially consisted of 44 registered banks by the central bank of Kenya but the study covered 43 banks focusing on branches in Nairobi because at the time of data collection one bank was under receivership. Primary data was collected using questionnaires that had both structured and unstructured questions. On data analysis, multiple regression analysis was used to regress relationship between flexible work arrangements and organizational performance. It was found that work place flexibility initiatives are increasingly seen as a critical component of a result-driven workplace. More and more organizations are recognizing how flexible work arrangements can be used to meet their business objectives and facilitate employee effectiveness on and off the job. The study concluded that consideration of flexible work arrangement aspects that pertains to employees, can greatly influence organizational performance in banks in Kenya. Child care issues, dependent care and employees having more time with the family had a positive and significant linear relationship on the measures of organizational performance which were customer satisfaction, target standards, employee satisfaction. The study recommends that managers should provide flexible work arrangements considerations such as giving employees flexibility on when to begin and end work as long as they meet the target since this influences organizational performance.