International Journal of Academic Research in Business and Social Sciences

search-icon

The Influence of Online Advertising on Brand Equity of Star Rated Hotels in North Rift Region, Kenya

Open access
The main purpose of the study was to determine the influence of online advertising on brand equity of star rated hotels in North Rift region, Kenya. The study was guided by Consumer-Based Brand Equity Theory. This study adopted explanatory design. The study was carried out North Rift Region, Kenya. Target population was 7999 comprising of 7893 customers, 53 marketing managers and 53 supervisors from 53 star rated hotels North Rift Region. The sample size for this study was 487 respondents, comprising of 381 hotel customers, 53 marketing managers and 53 supervisors. The study used stratified, purposive and convenient sampling to select respondents. This study used questionnaires to collect data from respondents. Data collected was analyzed using descriptive and inferential statistics. Descriptive statistics was frequency, percentages, means, and standard deviations. Data analysis was done with aid of Statistical Package for Social science (SPSS) version 26. Inferential statistics included Pearson correlation analysis and simple linear regression analysis. The data was presented in form of tables. The findings revealed that online advertising significantly enhanced customers’ awareness and perceptions of the hotel brand, particularly perceived quality, thereby strengthening overall brand equity. The study concludes that online advertising positively and significantly enhances brand equity of star-rated hotels in the North Rift region of Kenya by improving visibility, trust, and customer engagement. It is therefore recommended that hotel managers consistently invest in innovative online campaigns to increase competitiveness and sustain brand growth in the dynamic hospitality industry.
Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of a brand name. Free Press.
Aaker, D. A. (1996). Building strong brands. Free Press.
Adetunji, R. R., Mohd Rashid, S., & Ishak, M. S. (2018). Social media marketing communication and consumer-based brand equity: An account of automotive brands in Malaysia. Jurnal Komunikasi, Malaysian Journal of Communication, 34(1), 1-19.
Agag, G. M., Khashan, M. A., Colmekcioglu, N., Almamy, A., Alharbi, N. S., Eid, R., Shabbir, H., & Abdelmoety, Z. H. S. (2020). Converting hotels website visitors into buyers: How online hotel web assurance seals services decrease consumers’ concerns and increase online booking intentions. Information Technology & People, 33(1), 129–159.
Banoobhai-Anwar, I., & Keating, K. M. (2016). An investigation into e-commerce in hospitality: A Cape Town study. African Journal of Hospitality, Tourism and Leisure, 5(1), 1–21.
Enyinda, C. I., Ogbuehi, A. O., & Mbah, C. H. (2018). Building pharmaceutical relationship marketing and social media impact: An empirical analysis. International Journal of Pharmaceutical and Healthcare Marketing, 12(2), 198–230.
GSMA. (2026). The mobile economy Africa 2026. GSMA Intelligence. GSMA Mobile Economy Africa 2026
Ioan?s, E., & Stoica, I. (2014). Social media and its impact on consumers behavior. International journal of economic practices and theories, 4(2), 295-303.
Keller, K. L. (2002). Strategic brand management: Building, measuring, and managing brand equity (2nd ed.). Prentice Hall.
Kusumasondjaja, S. (2018). The roles of message appeals and orientation on social media brand communication effectiveness: An evidence from Indonesia. Asia Pacific Journal of Marketing and Logistics, 30(4), 1135–1158.
Prabowo, H., Kurniawan, B., Sutrisno, S., Gultom, H. C., & Pratiwi, R. (2023). Purchasing decisions in terms of perceived quality, perceived price and digital marketing through brand image in non-star hotels. International Journal of Professional Business Review, 8(8), e02865.
Ra’d Almestarihi, J. A. A., Gasawneh, S. A. J., Malik Khlaif Gharaibeh, E., & Odai Nawras, M. N. (2021). The impact of social media marketing on brand equity: A systematic review. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(6), 4073-4088.
Šeri?, M., & Mikuli?, J. (2020). Building brand equity through communication consistency in luxury hotels: An impact-asymmetry analysis. Journal of Hospitality and Tourism Insights, 3(4), 451–468.
Sürücü, Ö., Ozturk, Y., Okumus, F., & Belgian, A. (2019). Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context. Journal of Hospitality and Tourism Management, 40, 114-124.
Tefera, O., & Govender, K. (2016). Hotel ratings, service quality, customer satisfaction and loyalty: The perception of guests at Ethiopian hotels. African Journal of Hospitality, Tourism and Leisure, 5(3), 1–23
Yamane, T. (1973). Statistics: An introductory analysis (3rd ed.). Harper & Row.
Yoo, B., & Donthu, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research, 52(1), 1–14.
Martin, E. T., Muthoni, G., & Mohammed, Z. C. (2026). The Influence of Online Advertising on Brand Equity of Star Rated Hotels in North Rift Region, Kenya. International Journal of Academic Research in Business and Social Sciences, 16(9), 571–584.