This study aimed to examine the impact of business intelligence in its dimensions (data warehouses, data mining, real-time analytical processing, and reporting) on sustainable performance in its dimensions (economic dimension, social dimension, and environmental dimension) at Jordanian commercial banks. A questionnaire was designed to collect the necessary primary data using a comprehensive survey method, this questionnaire was distributed to a sample of 300 managers in the upper and middle management of these banks. SPSS statistical software was used to process data. The results showed a high level of relative importance of business intelligence and sustainable performance, and a statistically significant impact of business intelligence in its dimensions on sustainable performance. Furthermore, a statistically significant impact of business intelligence in its dimensions on each of sustainable performance dimensions (economic, social, and environmental) at Jordanian commercial banks. The study recommends developing an advanced data warehouse infrastructure that ensures data integration across different departments and branches, and that banks also adopt green banking policies that contribute to reducing the environmental impact of banking operations and promoting sustainable practices.
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