Manuscript type: Systematic literature review. Research aims: This systematic literature review (SLR) investigates contemporary research directions regarding Performance Management System (PMS) challenges by synthesizing literature on implementation barriers. Design/methodology/approach: Following PRISMA 2020 protocols and the PICo framework, the study identified 25 high-quality empirical articles (2015–2025) through rigorous screening and MMAT quality appraisal. Research findings: Thematic synthesis revealed four critical themes: public sector failure due to red tape and goal ambiguity; incompatibility of standardized PMS models with academic roles; execution failures where PMS becomes a perfunctory paper-exercise; and a shift toward integrated human-analytical systems. Theoretical contribution/originality: The study addresses a research gap in systematic synthesis, moving beyond traditional narrative reviews to provide a replicable, bias-minimized map of emergent research directions. Practitioner/policy implications: Organizations should abandon "off-the-shelf" models in favour of contextualized systems that strengthen the link between performance and rewards while fostering developmental coaching. Research limitations: The review is limited to English-language empirical articles from two databases, potentially excluding relevant regional insights or conceptual advancements in non-indexed journals.
Agarwal, A. (2021). Investigating design targets for effective performance management system: An application of balance scorecard using QFD. Journal of Advances in Management Research, 18(3), 353–367. https://doi.org/10.1108/JAMR-05-2020-0075
Al-Alawi, A. I., Abdulmohsen, M., Al-Malki, F. M., & Mehrotra, A. (2019). Investigating the barriers to change management in public sector educational institutions. International Journal of Educational Management, 33(1), 112–148. https://doi.org/10.1108/IJEM-03-2018-0115
Alboushra, M. A., Md Shahbudin, A. S., & Abdalla, Y. A. (2015). Understanding Challenges of Performance Measurement in a Public University: Evidence from Sudan. Asian Social Science, 11(15), p10. https://doi.org/10.5539/ass.v11n15p10
Almulaiki, W. A. (2023). The Impact of Performance Management on Employee Performance. Saudi Journal of Business and Management Studies, 8(02), 22–27. https://doi.org/10.36348/sjbms.2023.v08i02.002
Alsaid, L. A. Z. A., & Ambilichu, C. A. (2024). Performance measurement in urban development: Unfolding a case of sustainability KPIs reporting. Journal of Accounting in Emerging Economies, 14(1), 48–74. https://doi.org/10.1108/JAEE-09-2021-0299
Arnaboldi, M., Lapsley, I., & Steccolini, I. (2015). Performance Management in the Public Sector: The Ultimate Challenge. Financial Accountability & Management, 31(1), 1–22. https://doi.org/10.1111/faam.12049
Bahl, M. (2023). A Step-by-Step Guide to Writing a Scientific Review Article. Journal of Breast Imaging, 5(4), 480–485. https://doi.org/10.1093/jbi/wbad028
Buzási Z., & Jelen T. (2023). Use of indicators to measure innovation performance at Hungarian universities. Statisztikai Szemle, 101(11), 999–1032. https://doi.org/10.20311/stat2023.11.hu0999
Cunha, F., Dinis-Carvalho, J., & Sousa, R. M. (2023). Barriers to Performance Measurement Systems Effectiveness. Lean, Green and Sustainability, 23–29. https://doi.org/10.1007/978-3-031-25741-4_3
Cunha, F., Dinis-Carvalho, J., & Sousa, R. M. (2025a). Analysis of barriers for performance measurement system effectiveness in a company: Perceptions across hierarchical levels. International Journal of Lean Six Sigma, 16(2), 542–559. https://doi.org/10.1108/IJLSS-12-2023-0205
Cunha, F., Dinis-Carvalho, J., & Sousa, R. M. (2025b). Proposal of a performance measurement system model: Overcoming effectiveness barriers. Production Engineering Archives, 31(2), 247–265. https://doi.org/10.30657/pea.2025.31.25
de Mendonça, P. R. C., Monteiro, M. M., Scavarda, L. F., & Rocha, J. (2020). Challenges and Barriers of Performance Measurement Systems: Lessons from Different Initiatives Within One Single Organization. 659–668. Scopus. https://doi.org/10.1007/978-3-030-23816-2_64
Flemming, K., Booth, A., Garside, R., Tunçalp, Ö., & Noyes, J. (2019). Qualitative evidence synthesis for complex interventions and guideline development: Clarification of the purpose, designs and relevant methods. BMJ Global Health, 4(Suppl 1), e000882. https://doi.org/10.1136/bmjgh-2018-000882
Gao, J. (2015). Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence. Public Administration and Development, 35(2), 86–96. https://doi.org/10.1002/pad.1704
Haddaway, N. R., Macura, B., Whaley, P., & Pullin, A. S. (2018). ROSES RepOrting standards for Systematic Evidence Syntheses: Pro forma, flow-diagram and descriptive summary of the plan and conduct of environmental systematic reviews and systematic maps. Environmental Evidence, 7(1), 7. https://doi.org/10.1186/s13750-018-0121-7
Harefa, T., Santoso, R., & Fuadah, L. (2024). Literature Review of Performance Management Systems and Their Impact on Employee Performance. International Journal of Economics, Accounting and Management, 1, 251–259. https://doi.org/10.60076/ijeam.v1i4.892
Harrington, J., & McCaskill, J. (2022). Does goal setting matter? The impact of employee-level and organizational-level goal properties on public employees’ perception of performance appraisal fairness. International Journal of Public Sector Management, 35(2), 133–149. https://doi.org/10.1108/IJPSM-02-2021-0042
Higgins, J. P., Welch, V. A., Petkovic, J., Jull, J., Hartling, L., Klassen, T., Kristjansson, E., Pardo, J. P., Petticrew, M., Stott, D. J., Thomson, D., Ueffing, E., Williams, K., Young, C., & Tugwell, P. (2019). Cochrane Handbook for Systematic Reviews of Interventions. In Cochrane Handbook for Systematic Reviews of Interventions (pp. 433–449). John Wiley & Sons, Ltd. https://doi.org/10.1002/9781119536604.ch16
Hill, K., & Plimmer, G. (2024). Employee Performance Management: The Impact of Competing Goals, Red Tape, and PSM. Public Personnel Management, 53(3), 458–485. https://doi.org/10.1177/00910260241231371
Hong, Q. N., Fàbregues, S., Bartlett, G., Boardman, F., Cargo, M., Dagenais, P., Gagnon, M.-P., Griffiths, F., Nicolau, B., O’Cathain, A., Rousseau, M.-C., Vedel, I., & Pluye, P. (2018). The Mixed Methods Appraisal Tool (MMAT) version 2018 for information professionals and researchers. Education for Information, 34(4), 285–291. https://doi.org/10.3233/EFI-180221
Khan, T. A., & Jabeen, N. (2024). TTS as a recipe to enhance the performance of academic staff in public sector universities of Pakistan. Journal of Management and Governance, 28(4), 1199–1236. https://doi.org/10.1007/s10997-024-09701-3
Komungemwe, T., & Marijani, R. (2025). Performance management system in the higher learning institutions in Tanzania: Horses for courses? Cogent Education, 12(1), 2453277. https://doi.org/10.1080/2331186X.2025.2453277
Kumari, S. (2024). A Study on Performance Management and Appraisal in Higher Education Sector (Delhi NCR). Northern Economic Review, 15(1). https://nerj.org/uploads/archives/93aefaca-e5c0-412b-922a-6f97c8120091.pdf
Kunene, N. V. (2024). Challenges And Prospects In The Implementation Of The Balanced Scorecard Performance Management System (PMS): A Case Of The Institute Of Development Management (IDM). 12(8).
Methley, A. M., Campbell, S., Chew-Graham, C., McNally, R., & Cheraghi-Sohi, S. (2014). PICO, PICOS and SPIDER: A comparison study of specificity and sensitivity in three search tools for qualitative systematic reviews. BMC Health Services Research, 14(1), 579. https://doi.org/10.1186/s12913-014-0579-0
Mofolo, M. A., & Novukela, C. S. (2024). Intergrating the performance management system of a university in South Africa with its strategic plan. SA Journal of Human Resource Management, 22. https://doi.org/10.4102/sajhrm.v22i0.2404
Mohamed Shaffril, H. A., Samsuddin, S. F., & Abu Samah, A. (2021). The ABC of systematic literature review: The basic methodological guidance for beginners. Quality and Quantity, 55(4), 1319–1346. Scopus. https://doi.org/10.1007/s11135-020-01059-6
Nagy, G. (2025). Performance Measurement and Quality Assurance in Higher Education: Application of DEA, AHP, and Bayesian Models. Trends in Higher Education, 4(3), 54. https://doi.org/10.3390/higheredu4030054
Nasurdin, A., Ling, T., & Khan, S. (2018). The Relation Between Turnover Intention, High Performance Work Practices (HPWPs), And Organisational Commitment: A Study Among Private Hospital Nurses In Malaysia. Asian Academy Of Management Journal, 23(1), 23–51. https://doi.org/10.21315/aamj2018.23.1.2
Noordiatmoko, D., Anggriawan, T., & Eka Saputra, A. (2023). Assessing measurement model of performance management in government agencies using SEM-PLS analysis. Journal of Governance and Regulation, 12(4, special issue), 227–235. https://doi.org/10.22495/jgrv12i4siart2
Ohemeng, F. L. K., Zakari, H. B., & Adusah-Karikari, A. (2015). Performance Appraisal and Its Use for Individual and Organisational Improvement in the Civil Service of Ghana: The Case of Much Ado about Nothing?: Performance Appraisal and Individual and Organisational Improvement. Public Administration and Development, 35(3), 179–191. https://doi.org/10.1002/pad.1718
Oppi, C., Campanale, C., & Cinquini, L. (2022). Ambiguity in public sector performance measurement: A systematic literature review. Journal of Public Budgeting, Accounting & Financial Management, 34(3), 370–390. https://doi.org/10.1108/JPBAFM-09-2020-0167
Ostler, C., Dickinson, A., Metcalf, C., & Donovan-Hall, M. (2024). Development of the ECLIPSE model of meaningful outcome domains following lower limb amputation and prosthetic rehabilitation, through systematic review and best fit framework synthesis. PLOS ONE, 19(7), e0307523. https://doi.org/10.1371/journal.pone.0307523
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. Systematic Reviews, 10(1), 89. https://doi.org/10.1186/s13643-021-01626-4
Park, H. Y., Suh, C. H., Woo, S., Kim, P. H., & Kim, K. W. (2022). Quality Reporting of Systematic Review and Meta-Analysis According to PRISMA 2020 Guidelines: Results from Recently Published Papers in the Korean Journal of Radiology. Korean Journal of Radiology, 23(3), 355–369. https://doi.org/10.3348/kjr.2021.0808
Schiavenato, M., & Chu, F. (2021). PICO: What it is and what it is not. Nurse Education in Practice, 56. Scopus. https://doi.org/10.1016/j.nepr.2021.103194
Sewpersad, R., Ruggunan, S., Adam, J. K., & Krishna, S. B. N. (2019). The Impact of the Psychological Contract on Academics. Sage Open, 9(2), 2158244019840122. https://doi.org/10.1177/2158244019840122
Shaffril, H. A. M., Samah, A. A., & Kamarudin, S. (2021). Speaking of the devil: A systematic literature review on community preparedness for earthquakes. Natural Hazards, 108(3), 2393–2419. https://doi.org/10.1007/s11069-021-04797-4
Shaffril, H. A. M., Samah, A. A., & Mazuki, R. (2025). A systematic literature review on the adaptation of women in fisheries-based families on climate change impacts. Journal of Environmental Studies and Sciences, 15(3), 648–665. https://doi.org/10.1007/s13412-024-00963-9
Shankar, N. G., & Ramsaroop, A. (2024). Advancing SDGs and performance management strategies for security personnel in higher education. SA Journal of Human Resource Management, 22. https://doi.org/10.4102/sajhrm.v22i0.2709
Sheikh, A. Z., Chandler, J., Hussain, B., & Timmons, S. (2022). Performance measurement and management in the British higher education sector. Quality & Quantity, 56(6), 4809–4824. https://doi.org/10.1007/s11135-022-01339-3
Sudnickas, T. (2016). Different levels of performance evaluation—Individual vs organisational. Public Policy and Administration, 15(2), 195–205. https://doi.org/10.13165/VPA-16-15-2-01
Sumsuzzman, D. Md., Kim, Y., Baek, S., & Hong, Y. (2024). Cutting-Edge Methodological Guidance for Authors in Conducting the Systematic Review and Meta-Analysis. Journal of Lifestyle Medicine, 14(2), 57–68. https://doi.org/10.15280/jlm.2024.14.2.57
Taylor, J. (2015). Closing the Rhetoric?Reality Gap? Employees’ Perspective of Performance Management in the Australian Public Service. Australian Journal of Public Administration, 74(3), 336–353. https://doi.org/10.1111/1467-8500.12066
Thusi, X. (2023). Performance Management Systems (PMS): Challenges and Opportunities in the Public Sector. International Journal of Social Science Research and Review, 6(6). https://doi.org/10.47814/ijssrr.v6i6.1251
Zaballa-Luzon, A. (2024). Evaluating the Difficulties in State Colleges and Universities’ Implementation of the Four-Stage Strategic Performance Management Process. International Journal Of Educational Sciences, 47(01). https://doi.org/10.31901/24566322.2024/47.01.1379
Razak, D. A. N. A., Ramli, R., & Mahmod, A. (2026). Unveiling Current Research Direction on Performance Management Systems through Systematic Literature Review. International Journal of Academic Research in Business and Social Sciences, 16(4), 204–233
Copyright: © 2026 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode