The purpose of the current research is to recognize technical shortcomings of designing and implementing a knowledge management system. The research population include two companies: Zobahan Esfahan Company and International Automation and Systems Engineering Company (IRISA) in which the staffs work in different departments such as research and development, method and structure, strategic planning, instruction, and information technology. applying a stratified random sampling, 50 samples were selected from totally 5560 ones. The questionnaire is consisted of two parts of demographics data and technical data which are based on the research model. This research will answer the question: "what is the influence of knowledge quality, system quality, and services quality on designing and implementation of a knowledge management system". The research hypotheses include triple areas of pathology (knowledge, system, and services) and its fourteen components which have been analyzed separately. Results of statistical tests show that a total average is high enough, a standard deviation is suitable, and a skewness is positive. Therefore, pathology is a little bit more than average. Generally, system’s pathology and services’ pathology are higher than average, however, knowledge’s pathology is lower than average. Applying a Friedman’s test, it was concluded that 14 components of pathology do not have an equal importance in establishing a knowledge management. Three areas of pathology (knowledge, system, and services) did not have an equal importance in design and establishment of a knowledge management system. All of suspected to be effective variables were entered into the model simultaneously, however, only ”gender” and ”familiarity with knowledge management” variables were recognized to be effective.
1. Neville, Bernie. (1994) “Surviving a postmodern pathology”, Futures, Vol. 26, Iss: 10, PP: 1092-1099.
2. Hamidizadeh, M.R., (2005), “A Knowledge Management System: Operational Approach of Implementing and Utilizing Individual and Organizational Knowledge”, 7th National Congress of Government, Universities and Industries, Tehran.
3. Latifi, M., Ghalambor, M., Azimi, H., (2012). Forsighting Iran’s Automotive Industry Development Applying a Scenario Planning Approach. Canadian Journal of Social Science, 8(1), 170-185.
4. Ming-Kuen Chen, Shih-Ching Wang., (2010). A hybrid Delphi-Bayesian method to establish business data integrity policy: A benchmark data center case study. Kybernetes, 39(5), 800 – 824.
5. Hamidizadeh, M.R., Yazdani, N., Alemtabriz, A., Latifi M., (2012). Designing and Validating a Systematic Model of E-Advertising. International Journal of Marketing Studies, 4(2), 130-149.
6. Latifi, M., Azimi, H., & Forougozar, H., (2011). Recognizing the Influencing Factors on Technology Applying TOPSIS Technique: A Case -Control Study of an E-commerce Company. 2nd International Conference on e-Education, e-Business, e-Management and e-Learning (IC4E 2011), Mumbai, India.
7. Latifi, M., Ghalambor, M., Azimi, H., (2012). Developing Expert Scenarios Facing Iran's Petroleum Industry. Journal of Advances In Petroleum Exploration And Development, 4(2), 95-115.
8. Murray E. Jennex, (2008). Current Issues in Knowledge Management. San Diego State University,USA.
9. Latifi, M., Azimi, H., Sepehr Sadeghian, N., Talebipour Aghabagher, Z., (2012). Exploring and Evaluating the Effects of Strategic Positioning on Firms Performance with Regard to Physical and Perceptual Positioning. International Business and Management Journal, 4(2), 116-122.
10. Latifi, M., Ghalambor, M., Azimi, H., (2012). Indexing, Evaluating, and Ranking the Challenges Facing the Establishment of Investment Banking (of Funding Organizations) in Iran. Journal of Money, Investment and Banking, iss: 24, 49-59.
11. Hamidizadeh, M.R., (2006), “Strategic Plans to Design and Implement Knowledge Management System, International Conference on Strategic Management, Razi Conference Hall, Tehran.
12. Hamidizadeh, M.R., Baramound, S., Latifi M., (2012). Empowerment And Contextual Performance with Job Utility’s Model. Interdisciplinary journal of contemporary research in business, 3(9), 1199-1218.
13. Latifi, M., Azimi, H., (2010). Establishing a Marketing Plan for NOWDAR Company Applying a Taxonomy Method. International Conference on Management Science and Information Engineering (ICMSIE 2010), Zhongzhou, China.
14. Hamidizadeh, M.R.(2009). Knowledge Management in Higher Education, Encyclopedia of Higher Education, Tehran, Vol. 2.
15. Hamidizadeh, M.R., (2009), “Strategic and Operational Plans to Design and Implement a Knowledge Management at Universities and Higher Education Centers”, Encyclopedia of Higher Education, Tehran, Vol. 2.
16. Gough, Lindsey A., Reynolds, Tim M. (2000). Is Clinical Pathology Accreditation worth it? A survey of CPA-accredited laboratories. British Journal of Clinical Governance, 5(4), 195 – 201.
17. Shelbourn, Mark, Hoxley, Mike, Aouad, Ghassan. (2004). Learning building pathology using computers – evaluation of a prototype application. Structural Survey, 22(1), 30 – 38.
18. France, Necia C., Graham A.J. Francis, (2005). Cross-laboratory benchmarking in pathology: Scientific management or the art of compromise? Benchmarking: An International Journal, 12(6), 523 – 538.
19. Rezaienoor, J., Mousavirad, H., Khajoui, H., (2008). Developing a Model to Explain the Role of Culture, Structure, and Organization’s knowledge Technology in Customer Relationship Management. Tehran: 5th international ICT Management proceedings.
20. Emami Azadi, Tahereh, Almasganj, Farshad. (2011). PBSVM: Partitioning and biased support vector machine for vocal fold pathology assessment using labeled and unlabeled data sets. Expert Systems with Applications, 38(1), 610-619.
Hamidizadeh, M., Tabatabaei, S. A. N., & Gholizadeh, M. (2014). Technical Shortcomings of Designing and Implementing a Knowledge Management System. International Journal of Academic Research in Business and Social Sciences, 4(1). 617-638.
Copyright: © 2014 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
