Considering the important role that personality traits and brand identity is playing in gaining advantage for companies against the competitors, these seem to be more important when customers be loyal to the brand. The purpose of this paper is to determine the relationship between personality traits of customers and personality and brand loyalty. The model of this research is presented based on Yalin model and in this research using 30-questions questionnaire, a sample of 150 customers of Iran khodro industrial group who selected randomly, were evaluated. Main idea of this paper is whether there is relationship between personality traits and personality? Whether there is relationship between brand identity and brand loyalty? This paper is application research and is from descriptive- measurement type of field branch. Content justifiability of the questionnaire was confirmed by the expert panel. Questionnaire validity based on the initial sample was =?./77andthe model was tested by LISREL software. The results indicate that there is a positive and direct relationship between extroversion and excitement, conscientiousness and excitement, conscientiousness and competence, excitement and loyalty, competence and loyalty, sincerity and loyalty and ruggedness and loyalty and other hypotheses were rejected.
1- Haghgoo M., (1389). Brand Loyalty, Tadbir Magazine, Issue 101, June, pp. 17
2- Shyfman Leon, KanokLezky(1391) Consumer behavior. Translators: Karami M, Purian Sh. Mehrabannashr book Institute.
3- Aaker, D.A. (1996), Building Strong Brand, Free Press, New York, NY. Tae Hyun Baek and Jooyoung Kim & Jay Hyunjae Yu(2010), The Differential Roles of Brand Credibility, Psychology & Marketing, Vol. 27(7): 662–678 (July 2010)
4- Aaker, J.L., Fournier, S. and Brasel, A. S. (2004), “When good brands do bad”, Journal of
Consumer Research, Vol. 2 , pp. – .
5- Chow, S.-Y., Chen, C.-W.and Chang, W.-S. (2004), “A studyof relationship between human personality and brandpersonality: sports shoes as an example”, Chung HuaJournal of Management, Vol. 5 No. 3, pp. 1-16.
6- Chaudhuri, A. and Holbrook, M.B. (2001), “The chain ofeffects from brand trust and brand affect to brandperformance: the role of brand loyalty”, Journal of Marketing, Vol. 65 No. 2, pp. 81-93.
7- Chen, C.F., and Chang, Y.Y.( 2008). “Airline brand equity, brand preference,and purchase intentions – The moderating effects of switching costs”, The Journal of Air Transport Management”, Vol.14, pp. 40-43.
8- Dick, A. and Basu, K. (1994), “Customer loyalty: towards anintegrateframework”, Journal of the Academy of MarketingScience, Vol. 22 No. 2,pp.99-113.
9- Goldberg, L.R. (1993), “An alternative description ofpersonality: the big fivfactor”, Journal of Personality andSocial Psychology, Vol. 59, pp. 1216-29.
10- George JM, Jones GR. Organizational behavior. Lon- don: McGraw-Hill; 1999
Huczynski A, Buchanan D. Organizational behavior: an introductory text.New York: Prentice-Hall; (2000).
11- Keller, K.L. (1993), “Conceptualizing, measuring, andmanaging customer-based brand equity”, Journal ofMarketing, Vol. 57 No. 1, pp. 1-22
12- Kumar, R., Luthra, A. and Datta, G. (2006), “Linkagesbetweenbrandpersonality and brand loyalty: a qualitativestudy in an emerging market in the Indian context”, South Asian Journal of Management, Vol. 13 No. 2, pp. 11-
13-Kim.j& et al . «the role of etail quality, e-satisfaction and e-trust in online loyaltydevelopmentprocess».journal of retailing and consumer services 16 (2009)239–247
14-Oliver, R.L. (1999), “Whence consumer loyalty?”,JournalofMarketing, Vol. 63 No. 4, pp. 33-44.
15- Sung, Y. and Tinkham, S. F. (2005 ) “Brand personality structures in the UnitedStates and Korea: common and culture-specific factors”, Journal of ConsumerPsychology,Vol.15 No. 2, pp.222- 0.
16- Yi Lin.L,(2010),” The relationship of consumer personality trait, brand personality and brand loyalty: an empirical study of toys and video gamesbuyers”, Journal of Product & Brand Management ,vol.19/1.pp.4-17
Ghorbani, H., & Mousavi, S. M. (2014). The study impact of consumer personality traits on brand personality and brand loyalty (Case Study: product group of Isfahan Iran Khodro). International Journal of Academic Research in Business and Social Sciences, 4(1). 353-365.
Copyright: © 2014 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode