The Hospitality Industry is a very popular commercial activity normally recognized as a fastest way of making money due to high growth rate. Employee behavior is very important as they are responsible to serve and meet the expectations of customers for visits. Therefore, balanced relationship between employer and employee is necessary. This paper is focused on employees' perspective contents of psychological contract. An open ended questionnaire was used for data collection from employees of two KFC branches located in upper Sindh. The qualitative approach was opted for data analysis purpose.The results indicate thatfor thepsychological contract, employees generally expect salary and benefits, opportunities for growth and support in work. For long-term employment relationship, perpetual employment contract is required along with healthcare facilities and bonus to maintain psychological contract in future.
Agarwal, Upasana A; Bhargava, Shivganesh. (2013). Effects of Psychological Contract Breach on Organizational Outcomes: Moderating Role of Tenure and Educational Levels. Vikalpa The Journal for Decision Makers , 13-25.
Aggarwal , Upasana ; Bhargava, Shivganesh. (2009). Exploring psychological contract contents in India: the employee and employer perspective. Journal of Indian Business Research , 238-251.
Bashir, Sajid; Nasir, Misbah. (2013). Breach of psychological contract, organizational cynicism and union commitment: A study of hospitality industry in Pakistan. International Journal of Hospitality Management , 61-65.
Blomme, R. J.; Van Rheede, A.; Tromp, D. M. (2010). Work-family conflict as a cause for turnover intentions in the hospitality industry. Tourism & Hospitality Research , 269-285.
Brown, T. J.; Mowen, J. C; Licata, J. W. (2002). The customer orientation of service workers: Personality trait effects on self- and supervisor performance ratings. Journal of Marketing Research , 110-119.
Business Dictionary. (n.d.). Retrieved November 2015, from Business Dictionary: http://www.businessdictionary.com/
Cheng, J.; Chen, F.; Chang, Y. (2008). Airline relationship quality: An examination of Taiwanese passengers. Tourism Management , 487-499.
Clutterbuck, David. (2005). Communication and the psychological contract. Journal of Communication Management , 9 (4), 359 - 364.
Conway, N ; Briner, R. B. (2005). Understanding psychological contracts at work: A critical evaluation of theory and research. Oxford, UK: Oxford University Press.
Conway, Neil; Briner, Rob B. (2011). Understanding Psychological Contracts at Work:A critical evaluation of theory and research. Oxford: Oxford Scholarship Press.
Cote , S.; Morgan, LM. (2002). A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit. Journal of Organizational Behavior , 947-962.
Guest, D. (2004). The psychology of the employment relationship: an analysis based on the psychological contract. Applied Psychology , 53, 541–555.
Guest, David E. (1998). Is the psychological contract worth taking seriously? Journal of Organizational Behavior , 19, 649-664.
Guest, David E.; Conway, Neil. (2002). Communicating the psychological contract: an employer perspective. Human Resource Management Journal , 12, 22-38.
Guest, David E; Clinton, Michael E. (2013). Psychological contract breach and voluntary turnover: Testing a multiple mediation model. Journal of Occupational and Organizational Psychology , 200-207.
Haq, Shahram. (2014). Hospitality Industry hoping for brighter a dawn. Karachi: The Express Tribune.
Hemdi, M A; Rahim, Abdul. (2011). The Effect of Psychological Contract and Affective Commitment on Turnover Intentions of Hotel Managers. International Journal of Business and Social Science , 76-88.
Hemdi, Mohamad Abdullah; Nuzreti, Abdul Rehman. (2010). Turnover of Hotel Managers: Addressing the Effect of Psychological Contract and Affective Commitment. World Applied Sciences Journal 10 (Special Issue of Tourism & Hospitality) , 1-13.
Judge, T. A; Ilies, R. (2004). Affect and Job satisfaction:a study of their relationship at work and home. Journal of Applied Psychology , 661-673.
Lab, Xander; Bijvank, Marije Nje; Bal, P. Matthijs; Blomme, Rob; Schalk, Rene. (2012). Different or alike?: Exploring the psychological contract and commitment of different generations of hospitality workers. International Journal of Contemporary Hospitality Management , 553 - 573.
Lester, Scott W. (2001). Broken Promises: Equity Sensitivity as a Moderator Between Psychological Contract Breach and Employee Attitudes and Behavior. Journal of Business and Psychology , 191-217.
Rehman, Nabeel ; Ardebli, Afshin; Aslam, Wasim. (2013). Factors Affecting Behavioral Intentions in Hospitality Industry of Pakistan. Management and Administrative Sciences Review , 2 (5), 603-621.
Robinson, Sandra L; Rousseau, Denise M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior , 245-259.
Rode, J C. (2004). Job Satisfaction and Life Satisfaction Revisited: A Longitudinal Test of an Integrated Model. Human Relations , 1205-1231.
Rousseau, D M. (1989). Psychological and implied contracts in organizations. Employee responsibilities and Rights Journal , 121-39.
Rousseau, D. M. (2000). Psychological Contract InventoryPsychological Contract Inventory. The Heinz School of Public Policy and Management, Carnegie Mellon University, Pittsburgh, PA (2000-02).
Rousseau, D; Parks, J McLean. (1993). The contracts of individuals and organizations. Research in Organizational Behavior , 15, 1-43.
Rousseau, Denise M. (1998). The "problem" of the psychological contract considered. Journal of Organizational Behavior , 665-671.
Szymanski, D. M.; Henard, D. H. (2001). Customer satisfaction: a meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science , 16-35.
The Psychological contract. (n.d.). (OPP unblocking potential) Retrieved November 2015, from OPP: https://www.bing.com/search?q=psychological+contract+by+OPP&qs=n&form=QBRE&pq=psychological+contract+by+opp&sc=0-27&sp=-1&sk=&cvid=6C8342D402A74A3FAD0260407E3A6736#
Tromp, D. M.; Van Rheede, A.; Blomme, R. J. (2010). The relationships between psychological strain, organizational support, affective commitment and turnover intentions of highly educated hospitality. Advances in Hospitality and Leisure, 6, Emerald Group , 117-134.
Willem, Annick; De, Vos Ans; Buelens, Marc. (2010). Comparing Private and Public Sector Employees’ Psychological Contracts. Public Management Review , 275 — 302.
Soomro, F. A., Syed, S., & Memon, S. B. (2016). Exploring the Contents of Psychological Contract: The Employees’ Perspective of the Hospitality Industry in Upper Sindh. International Journal of Academic Research in Business and Social Sciences, 6(3), 99-113.
Copyright: © 2016 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
