The purpose of this study is to investigate the effect of job alienation dimensions (inability, meaningless, and self-alienation) on the organizational citizenship behavior with respect to the effective role of congruence of person-organization relationship. This research, in terms of its purpose, is an applied one; and in terms of implementation method, is a survey with a correlation approach. The population includes 58 experienced managers, vice-presidents and employees of the branches of Sepah Bank in Shahreza and Dehaghan. The data were collected using questionnaires with a Cronbach's alpha coefficient calculated as 0.85, which includes personal data and main, specialized questions for examination of research hypotheses. From 58 distributed questionnaires52 (84%) were returned. The collected data were analyzed using SPSS and AMOS software programs through statistical tests at descriptive (frequency, percentage, accumulated percentage, average and standard deviation) and inferential (t-test, regression modeling, variance analysis, non- parametric Kolmogorov and Smirnov test, and Freedman non-parametric test) levels. The findings supported all research hypotheses. The results indicated that the Third sub-hypothesis, with a path coefficient of 0.375 is of the highest importance, and that the Sixth sub-hypothesis with a path coefficient of 0.075 is of the lowest importance. Since persons’ perception of congruence of person-organization relationship influences their hyper-role behaviors positively. Also organizational efforts to select employees in the employment process can be beneficial and also its negative effects of self-alienation can be reduced.
Aiken, M., & Hage, J., (2001). Relationship ofcentralization to other structural properties. AdministrativeScience Quarterly, 12(1), 72-92.
Bansal,Harvir,S & Morris B, Mendelson(2001), The Impact of InternalMarketing,Activites on External Marketing Outcomes"Journal of Quality Management",VOL 6,PP61-67.
Banai, M., & Reisel, W.. (2007). The influence ofsupportive leadership and job characteristics on
Eslami, H., (2008), organizational citizenship behavior, Journal of Tadbir, Vol. 187.
work alienation. A six country investigation. Journal of Work Business, Vol. 42, 463 – 476.
Hackman, J.R., & Oldham, G.R. (1976). Development of a job diagnostic survey. Journal of Applied Psychology, 60, 159-170.
Khaki, G., (2010), research methodology with focus on the thesis, 7th edition, Baztab Publications, Tehran, Iran.
Lemmink, J. and Mattsson, J. (2012), “Employee behavior, feelings of warmth and customer perception in service encounters”, International Journal of Retail & Distribution Management, Vol. 30 No. 1, pp. 18-33.
Mohseni Tabrizi, A., Zanjani, H., Taleghani, M., &Taleghani, M. (2011). Alienation of Work and itsImpact on Labor Productivity. Journal of Basic and Applied Scientific Research, 1(11), 2051-2058
Nair, N., & Vohara, N. (2010). An exploration offactors predicting work alienation of knowledge
workers. Journal of Management Decision. Vol. 48(4), 660- 615.
Smith, H. S., & Bohm, R. M. (2008). Beyond anomie: Alienation and crime. Critical
Criminology, 16, 1-15.
Rezaei Kilid Bari, H. R., Bagher Salimi, S., (2008), the role of organizational justice in the improvement of organizational citizenship behavior
Whitington, J., Goodwin, V., & Murray, B. (2004). Transformational leadership, goal difficulty, and jobdesign: independent and interactive effects of employee outcomes. Journal of the LeadershipQuarterly. 15, 593- 606.
Valikhani, M., & Soltani, E. (2015). Investigating the Effect of Job Alienation on the Organizational Citizenship Behavior (Branches of Sepah Bank in Shahreza and Dehaghan as Case Study). International Journal of Academic Research in Business and Social Sciences, 5(1). 228-237.
Copyright: © 2015 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
