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The Determinants of AI Marketing Tools Adoption among SMEs in Malaysia

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The rapid advancement of Artificial Intelligence (AI) presents significant opportunities for Small and Medium-sized Enterprises (SMEs), particularly in marketing. Despite its potential, AI adoption among SMEs remains limited, especially in developing countries like Malaysia. This conceptual paper examines the key factors influencing the adoption of AI marketing tools among SMEs, focusing on three critical constructs: relative advantage, compatibility, top management support and perceived usefulness as mediators. This paper explores how these factors shape SMEs’ intentions and readiness to adopt AI tools. The discussion highlights the necessity of aligning AI tools with business requirements, confirming perceived advantages, and minimizing obstacles to adoption. Understanding these elements is vital for facilitating successful AI deployment among SMEs. The expected findings will offer valuable insights into adopting AI marketing tools, particularly related to technology and organization, for SME stakeholders by aiding in formulating tailored support systems and strategic concepts. Ultimately, this study seeks to deepen understanding of digital transformation and encourage enhanced AI adoption within Malaysia's SME sector.
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