Business mediation assists parties in maintaining relationships and resolves commercial disputes amicably. In the current era of the internet, Artificial Intelligence is currently being used in many fields including mediation. This paper aims to highlight the complementary relationship between AI and human mediators in enhancing efficiency, accessibility, and consistency in business dispute resolution. This paper concentrates on business mediation, however, there is dearth of literature in this area. In collecting and analysing data, this paper adopts a qualitative research method concentrating on library-based and a desk review method. From the data collected, it is found that AI acts as an aid for the mediators, AI cannot substitute human mediators due to some constraints such as grasping the emotions and culture of the disputing parties and there is a need to create policy or regulation for AI usage by mediators. Hence, AI complements the mediator and has taken the role of a fourth party in business mediation sessions.
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