This conceptual paper investigated the role of workload and the role of training, and its relationship with the work effectiveness of armored vehicle crews among Malaysia Armed Forces. This study proposed a working group effectiveness model that outlined the dimensions of workload, training and job effectiveness. There are several theories were discussed to have a better understanding about the study such as contingency theory, theory of workload and working group effectiveness theory. The findings from the previous studies show that the dimensions of workload and training contributed to job effectiveness and played a role in increasing the performance of employees within the organization. In addition, this study also explored on leader’s support as mediating variable between the relationship of workload and training with job effectiveness in the research sample. This paper will further elaborate empirical evidence on selected constructs.
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