This study purpose of this study to examine the relationship between administrators' conflict management practices and teachers' job satisfaction in Sekolah Jenis Kebangsaan Cina (SJKC) in the Central Melaka district. Teacher job satisfaction as the factor in ensuring educational effectiveness, and conflict management by administrators is recognized as an important element that influences the work environment. Quantitative design was used in this research through survey approach. A total of 162 teachers were selected as the study sample uses stratified random sampling technique. The study instrument consisted of a questionnaire that measured administrators' conflict management practices and teachers' job satisfaction. Data were collected through a questionnaire distributed via google form and analyzed using descriptive and inferential statistics, including Pearson correlation. The findings show a very weak and statistically insignificant relationship between administrators' conflict management style and teachers' job satisfaction (r = 0.045, p > 0.05). This suggests that other factors, such as recognition, professional development, and the work environment, have a greater influence on teachers' job satisfaction. The implications of this study highlight the need for intensive training for administrators in conflict management, as well as more inclusive leadership practices. In conclusion, although conflict management practices are important, other factors need to be addressed to increase teachers' job satisfaction and support overall educational effectiveness.
Abdullah, M., & Noor, N. M. (2023). The role of school leadership in conflict management and its impact on teacher job satisfaction. Journal of Educational Management, 38(2), 123-140.
Ahmad, M., & Ismail, H. (2022). Exploring job satisfaction among teachers: An application of Herzberg’s Two-Factor Theory. Asian Journal of Education and Training, 8(2), 155-168.
Ahmad, N., Ramli, M., & Salleh, H. (2023). Factors influencing teachers' job satisfaction: A Malaysian perspective. Asian Journal of Education Research, 10(1), 45-60.
Amin, M., & Rahman, M. (2022). Leadership styles and conflict resolution strategies: Implications for teacher satisfaction in Malaysia. International Journal of Educational Leadership, 15(4), 50-67.
Amin, N., & Suhaimi, F. (2023). Herzberg's two-factor theory and its impact on teacher job satisfaction: A Malaysian study. International Journal of Educational Psychology, 14(3), 112-125.
Azman, N., & Lee, J. (2022). The effectiveness of conflict management styles in school settings: A case study using the Thomas-Kilmann model. International Journal of Educational Administration, 26(1), 45-59.
Blasé, J., & Blasé, J. (2022). Effective conflict management strategies in schools: A guide for administrators. Journal of Educational Leadership, 29(4), 123-135.
Chelliah, J., Ramachandran, S., & Raman, A. (2022). The influence of work environment on teachers' job satisfaction in Malaysia. Journal of Educational Psychology, 46(2), 159-175.
Cheng, L., & Tan, K. (2021). Conflict management styles and job satisfaction: Evidence from primary school teachers in Singapore. Educational Management Administration & Leadership, 49(3), 432-446.
Chong, K., & Koo, A. (2020). Application of the Thomas-Kilmann Conflict Mode Instrument in managing teacher-student conflicts. Educational Management and Leadership Review, 32(2), 189-204.
Hamid, M., & Zainuddin, Z. (2021). The impact of conflict management styles on teacher collaboration and job satisfaction: Evidence from the Thomas-Kilmann model. Journal of Social Science and Humanities, 48(4), 202-218.
Hassan, S., & Wong, C. L. (2023). Administrative conflict management and teacher satisfaction in Malaysian schools. International Journal of Educational Studies, 15(2), 78-92.
Ismail, A., & Saad, M. (2020). The impact of leadership and conflict management on teacher motivation and job satisfaction. Journal of Educational Psychology, 112(5), 720-735.
Ismail, M., & Ibrahim, H. (2022). Conflict management in educational institutions and its impact on teacher job satisfaction: A Malaysian case study. Journal of Educational Research and Practice, 12(3), 104-119.
Johnson, R. (2021). The role of communication in conflict resolution: A study in educational settings. Journal of School Administration, 18(3), 89-102.
Jamil, M., & Azzah, M. (2019). Analyzing teacher satisfaction based on Herzberg’s two-factor theory: A case study in public schools. Journal of Social Science Research, 21(1), 45-58.
Kementerian Pendidikan Malaysia. (2013). Pelan Pembangunan Pendidikan Malaysia 2013-2025. Putrajaya: Kementerian Pendidikan Malaysia.
Kilmann, R. dan K. Thomas. (1977). Developing a Forced-Choice Measure of Conflict-Handling Behavior. The MODE Instrument. Educational and Psychological Measurement. 37: 309-3225.
Kim, S., & Lee, Y. (2020). Collaborative conflict resolution and its impact on teacher job satisfaction. International Review of Educational Management, 14(2), 56-72.
Koh, W., & Tan, S. (2023). Conflict management in educational settings: The application of the Thomas-Kilmann Conflict Mode Instrument. Journal of Educational Leadership and Policy, 39(3), 254-268.
Ling, M., & Zubairi, A. (2020). Professional development and job satisfaction of teachers in Malaysia. International Journal of Educational Development, 34(1), 33-46.
Locke, E. A. (2021). Job satisfaction and teacher performance: Revisiting the classics. Educational Psychology Review, 23(1), 9-25.
Mohamad, M. I., Rawi, M. F., & Muda, M. S. (2021). Recognition and its impact on teachers' job satisfaction: A case study of Malaysian educators. Asian Journal of Education and Training, 7(3), 123-130.
Nyirenda, J., & Pienaar, J. (2020). The role of conflict management in the satisfaction and performance of teachers: A case study. International Journal of Educational Research, 59(1), 22-37.
Nguyen, T. M., & Phan, M. L. (2020). The effect of conflict management practices on teacher job satisfaction in Vietnam. Journal of Educational Administration, 58(4), 413-428.
Othman, N., Hassan, N., & Zainuddin, Z. (2020). The role of conflict management styles in enhancing teachers' job satisfaction in Malaysian schools. International Journal of Educational Management, 34(5), 823-839.
Rahim, M. A. (2020). Managing conflict in organizations. New York: Routledge.
Raja, N., & Liyana, A. (2020). Herzberg’s two-factor theory: An exploration of teacher job satisfaction in a developing country. Journal of Educational Research and Practice, 10(3), 85-98.
Salleh, M., & Iqbal, M. (2021). Managing conflict in schools: The influence of school leadership on teachers' job satisfaction. Asia Pacific Journal of Education, 41(3), 220-235.1
Siti, R., & Zulkifli, A. (2021). The relationship between job satisfaction and Herzberg’s theory among secondary school teachers in Malaysia. Educational Studies and Research Journal, 25(4), 300-314.
Smith, L., & Shields, M. (2023). Teachers' satisfaction and their work environment: A longitudinal study. Education Research Quarterly, 36(2), 102-120.
Thomas, K. W. (2022). Conflict and collaboration in educational leadership. Journal of Conflict Resolution Studies, 19(3), 67-83.
Yusof, M., & Ibrahim, F. (2021). Impact of collaborative conflict management style on teachers' job satisfaction. Asian Journal of Education and Social Studies, 10(4), 25-34.
Yusof, N., & Ali, F. (2019). Conflict resolution strategies and teacher job satisfaction in public schools: A study of Malaysian teachers. Journal of School Leadership, 29(1), 85-100.
Zulkifli, M., & Roslan, A. (2019). The role of school principals in managing conflict and promoting job satisfaction among teachers. Educational Leadership Review, 21(2), 112-128.
Huini, W. O., & Hamid, A. H. A. (2025). The Relationship between Administrators’ Conflict Management Practices and Job Satisfaction of SJKC Teachers in Central Malacca District. International Journal of Academic Research in Business and Social Sciences, 15(4), 427–439.
Copyright: © 2025 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode