Investigating the Effect of Job Alienation on the Organizational Citizenship Behavior (Branches of Sepah Bank in Shahreza and Dehaghan as Case Study)

The purpose of this study is to investigate the effect of job alienation dimensions (inability, meaningless, and self-alienation) on the organizational citizenship behavior with respect to the effective role of congruence of person-organization relationship. This research, in terms of its purpose, is an applied one; and in terms of implementation method, is a survey with a correlation approach. The population includes 58 experienced managers, vice-presidents and employees of the branches of Sepah Bank in Shahreza and Dehaghan. The data were collected using questionnaires with a Cronbach's alpha coefficient calculated as 0.85, which includes personal data and main, specialized questions for examination of research hypotheses. From 58 distributed questionnaires52 (84%) were returned. The collected data were analyzed using SPSS and AMOS software programs through statistical tests at descriptive (frequency, percentage, accumulated percentage, average and standard deviation) and inferential (t-test, regression modeling, variance analysis, non- parametric Kolmogorov and Smirnov test, and Freedman non-parametric test) levels. The findings supported all research hypotheses. The results indicated that the Third sub-hypothesis, with a path coefficient of 0.375 is of the highest importance, and that the Sixth sub-hypothesis with a path coefficient of 0.075 is of the lowest importance. Since persons’ perception of congruence of person-organization relationship influences their hyper-role behaviors positively. Also organizational efforts to select employees in the employment process can be beneficial and also its negative effects of self-alienation can be reduced.