Strategic supply chain management has gained more importance with the effect of globalization. In today’s global market, well-managed supply chain is one of the most important requirements to be successful in the market. The main idea of the supply chain management is generation of good relationships between chain members to serve customers accurately. Indeed, the definitive operation levels between supply chain members determine the quality of final product/service in a supply chain. Since supply chain success highly depends on a strong collaboration between chain members, the supplier selection is a strategic decision making process which affects all supply chain performance. This strategic decision-making process involves evaluation of tangible and intangible criteria to select right suppliers with multiple objectives. Hence, supplier selection problem can be considered as a multi-criteria decision problem. In this study, the supplier selection problem is solved in a service supply chain by using one of the popular multi-criteria decision making method, analytical network process (ANP).
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
