This paper presents a review on public value creation approach that offers an understanding of future directions in e-government service delivery which identifies patterns and trends in the field of e-government. A systematic review was conducted by reviewing public value in e-government studies between 2019 and 2024 using two main research databases namely Scopus, Web of Science and Google Scholar as a support. Four themes and 12 sub-themes emerge as a result of analysis upon 27 eligible studies namely (1) adoption and technology use (2) service quality (3) citizen engagement and (4) security and privacy. Several contributions were presented for practical aim and future research. The findings further highlight the importance of public value creation to leverage e-government service delivery towards the implementation of an end-to-end services. The motivation that drove towards conducting this review is to explore a new perspective on the concept of public value which might enhance the foundation of identifying the role of end-to-end services in e-government.
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