This study examines the impact of place attachment, familiarity, and cognitive image on destination loyalty at Batam City Beach, with satisfaction as a mediator with the aim of investigating how these factors contribute to tourists' loyalty to beach destinations, and whether satisfaction plays an important role in this process and uses a quantitative data analysis method approach. A survey was conducted among tourists visiting Batam City Beach. The results show that place attachment, familiarity, and cognitive image have a significant positive impact on destination loyalty. In addition, satisfaction was found to be an important mediator in the relationship between the factors and destination loyalty. This study has practical implications for destination marketers, indicating that strategies aimed at improving the factors under study can increase satisfaction and loyalty among tourists.
Adrianus, A. (2016). Perilaku remaja pengunjung tempat wisata pantaijungkat (Jungkatbeach) desa jungkat kecamatansiantan kabupaten mempawah. Jurnal S-1, Sosiologi.
Ajayi, O. O., & Tichaawa, T. M. (2021). Exploring the relationships between satisfaction, place attachment and loyalty in nigerian zoos. Geojournal of Tourism and Geosites, 37(3), 861–872. https://doi.org/10.30892/GTG.37317-719
Al-okaily, N. S., Alzboun, N., Alrawadieh, Z., & Slehat, M. (2022). The impact of eudaimonic well-being on experience and loyalty: A tourism context. Journal of Services Marketing, September, 17. https://doi.org/10.1108/JSM-08-2021-0282
Amalia, I., Murwatiningsih, Manajemen, J., & Ekonomi, F. (2016). Pengaruh citra destinasi dan nilai pelanggan terhadap loyalitas pengunjung melalui kepuasan pengunjung. In Ilda Amalia & Murwatiningsih / Management Analysis Journal, 5(3). Retrieved from http://maj.unnes.ac.id
Amin, N. F., Garancang, S., & Abunawas, K. (2023). Konsep Umum populasi dan sampel dalam penelitian. Jurnal Pilar, 14(1), 15–31.
Andrew Sitanggang, D., & Pangestuti, E. (2020). Pengaruh citra destinasi, nilai pelanggan terhadap kepuasan wisatawan dan niat berperilaku wisatawan. Retrieved from https://profit.ub.ac.id
Ariyanto, H., & Ariesty, F. (2017). Peranan citra destinasi dan keakrabandalam meningkatkan loyalitas wisatawan mancanegara di pulau batam. Iptek Terapan, 13(1), 67–74.
Bianchi, C., Milberg, S., & Cúneo, A. (2017). Understanding travelers’ intentions to visit a short versus long-haul emerging vacation destination: The case of Chile. Tourism Management, 59, 312–324. https://doi.org/10.1016/j.tourman.2016.08.013
BP Batam. (2023). Sektor pariwisata di batam berkembang pesat. BP Batam. Retrieved from https://bpbatam.go.id/en/sektor-pariwisata-di-batam-berkembang-pesat/
Cardinale, S., Nguyen, B., & Melewar, T. C. (2015). Place-based brand experience, place attachment and loyalty. Marketing Intelligence & Planning, 33(3), 238–257.
Chen, X., Cheng, Z. feng, & Kim, G. B. (2020). Make it memorable: Tourism experience, fun, recommendation and revisit intentions of Chinese outbound tourists. Sustainability (Switzerland), 12(5), 1–24. https://doi.org/10.3390/su12051904
Hair, J. F., Babin, B. J., Black, W. C., & Anderson, R. E. (2019). Multivariate data analysis. Cengage. Retrieved from https://books.google.co.id/books?id=0R9ZswEACAAJ
Hanif, A., Kusumawati, A., & Kholid Mawardi, M. (2016). Pengaruh citra destinasi terhadap kepuasan wisatawan serta dampaknya terhadap loyalitas wisatawan (Studi pada Wisatawan Nusantara yang Berkunjung ke Kota Batu). In Jurnal Administrasi Bisnis (JAB)|Vol (Vol. 38, Issue 1).
Hariyanto, O. I. B. (2017). Leisure time , leisure activities and society happiness index in Bandung City. International Journal of Scientific & Technology Research, 6(10), 325–357.
Hidayatullah, S., Windhyastiti, I., Patalo, R. G., & Rachmawati, I. K. (2020). Citra destinasi: Pengaruhnya terhadap kepuasan dan loyalitas wisatawan yang berkunjung ke Gunung Bromo.
Imran, D. (2023, June 9). 8 Manfaat liburan ke pantai salah satunya bisa meningkatkan suasana hati. Retrieved from https://www.sukabumiupdate.com/life/121220/8-manfaat-liburan-ke-pantai-salah-satunya-bisa-meningkatkan-suasana-hati
Jebbouri, A., Zhang, H., Wang, L., & Bouchiba, N. (2021). Exploring the relationship of image formation on tourist satisfaction and loyalty: Evidence from China. Frontiers in Psychology, 12(November), 1–13. https://doi.org/10.3389/fpsyg.2021.748534
Jessica, & Sihombing, D. (2022). Analisis minat kunjungan kembali ke klinik kecantikan Di. Ensiklopedia of Journal Analisis, 4(April), 175–181.
Kim, S., Leht, X., & Kandampully, J. (2019). The role of familiarity in consumer destination image formation. Tourism Review, 74(4), 885–901. https://doi.org/10.1108/TR-10-2018-0141
Wacana, K. S. U. (2022). Pengaruh jenis kelamin dan usia terhadap kecenderungan berwisata selama pandemi COVID-19 Rini Hudiono 1. In Jurnal ManajemenPerhotelan dan Pariwisata (Vol. 5).
Liung, H., Yanuar, T., Syah, R., Ekonomi, F., Program, B., Magister, S., Esa, M., Jakarta, U., Arjuna, J., No, U., & Jakarta, K. J. (2017). Pengaruh kualitas layanan terhadap kepuasan dalam meningkatkan loyalitas di moderasi harga.
Mahyarni, D. (2013). Theory of reasoned action dan theory of planned behavior (Sebuah Kajian Historis tentang Perilaku).
Monalisa, Rieasa, R. M., & Novadilastri. (2023). Motivasi wisatawan berkunjung pada objek wisata Pantai Ujung Batu Kota Padang. Jurnal Kajian Pariwisata Dan Perhotelan, 01(01), 19–33.
Moniz, A. I., Ferreira, F., Batista, M., & Melo, H. (2017). Tourist destination image and consumer behaviour: The case of the Azores. Journal of Spatial and Organizational Dynamics, 5(July), 73–82.
Muhamad Nasir, M. N., & Wongchestha, N. (2022). Parallel mediators of place attachment and tourist motivation in involvement and destination loyalty: A conceptual model. International Journal of Hospitality & Tourism Systems, 15(2), 103–111.
Nasir, M. N. M., Mohamad, M., Ghani, N. I. A., & Afthanorhan, A. (2020). Testing mediation roles of place attachment and tourist satisfaction on destination attractiveness and destination loyalty relationship using phantom approach. Management Science Letters, 10(2), 443–454. https://doi.org/10.5267/j.msl.2019.8.026
Nasution, S. U. A. (2022). Pengaruh lokasi dan pelayanan karyawan terhadap kepuasan konsumen (Studi kasus Alfamart Sei Rampah). Jurnal Implementasi Ekonomi Dan Bisnis.
Nyoman, N., Seni, A., Made, N., & Ratnadi, D. (2017). Theory of planned behavior untuk memprediksi niat berinvestasi. In Bisnis Universitas Udayana, 6.
Pereira, M., Gomes, S., Faria, S., & Ferreira, P. (2022). Factors that affect the perception of the tourist destination of Braga. International Conference on Tourism Research, 15(1), 318–327. https://doi.org/10.34190/ictr.15.1.130
Priyono M. M., D. (2008). Metode Penelitian Kuantitatif (T. Chandra (ed.)). Retrieved from https://anyflip.com/yvjzs/pjlg/basic
Raggiotto, F., & Scarpi, D. (2021). This must be the place: A destination-loyalty model for extreme sporting events. Tourism Management, 83(October 2019), 104254. https://doi.org/10.1016/j.tourman.2020.104254
RM, A. (2023, November). Mengenal psikologi pantai atau gunung, lebih suka yang mana? Eiger tropical adventure. Retrieved from https://blog.eigeradventure.com/psikologi-pantai-atau-gunung/
Setyanti, C. A. (2015, June 23). Perempuan lebih hebat jadi perencana liburan dibanding pria. CNN Indonesia. Retrieved from https://www.cnnindonesia.com/gaya-hidup/20150622175949-269-61668/perempuan-lebih-hebat-jadi-perencana-liburan-dibanding-pria
Suhartanto, D., Ruhadi, & Triyuni, N. N. (2016). Tourist loyalty toward shopping destination: The role of shopping satisfaction and destination image. European Journal of Tourism Research, 13, 84–102. https://doi.org/10.54055/ejtr.v13i.233
Suntikul, W., & Jachna, T. (2016). The co-creation/place attachment nexus. Tourism Management, 52, 276–286. https://doi.org/10.1016/j.tourman.2015.06.026
Sahir. (2021). Metodologi penelitian (M. S. Dr. Ir. Try Koryati (ed.)). Penerbit KBM Indonesia.
Travel, S. H. D. (2013, April 26). Ternyata cowok lebih malas liburan dibanding cewek. Detik Travel. Retrieved from https://travel.detik.com/travel-news/d-2231512/ternyata-cowok-lebih-malas-liburan-dibanding-cewek
Wang, L., Zhang, Q., & Wong, P. P. W. (2022). Impact of familiarity and green image on satisfaction and loyalty among young Green Hotels’ Guests – A developing country’s perspective. Frontiers in Psychology, 13(May), 1–11.
https://doi.org/10.3389/fpsyg.2022.899118
Zhou, B., Xiong, Q., Li, P., Liu, S., Wang, L. en, & Ryan, C. (2023). Celebrity and film tourist loyalty: Destination image and place attachment as mediators. Journal of Hospitality and Tourism Management, 54(November 2022), 32–41.
https://doi.org/10.1016/j.jhtm.2022.11.004
Pertiwi, I. B., Sihombing, D. A., & Hariyanto, O. I. B. (2024). Assessing Visitor Commitment: Beach Tourism and Destination Loyalty in Batam. International Journal of Academic Research in Business and Social Sciences, 14(12), 2039–2050.
Copyright: © 2024 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode