International Journal of Academic Research in Business and Social Sciences

search-icon

Measurement Items Validation for Investigating the Success of Cloud Enterprise Resource Planning Implementation

Open access
The successful implementation of Cloud Enterprise Resource Planning (ERP) systems is crucial for organizations seeking operational optimization and technological advancement. Researchers from various organizations and industries have investigated critical success factors for Cloud ERP implementation using different theories. However, further research is needed to explore the implementation of Cloud ERPs, particularly for organizations of various sizes and contexts. Therefore, this study introduces five dimensions that include thirteen factors. Additionally, it identifies the measurement items that facilitate assessing Cloud ERP implementation success using the Delone and McLean Information Success (D&M IS) model and previous literature. This study aims to validate and confirm the measurement items for successful implementation factors of Cloud ERP. To validate the measurement items, five experts with related expertise reviewed the items based on their relevance and simplicity. All items and the entire scale passed the acceptable standard for validity. The study's contribution lies in its delivery of an instrument for assessing the success factors of Cloud ERP implementation and its applicability in various contexts.
Al-Kofahia., M. K., Hassanb., H., & Mohamad., R. (2020). Information systems success model: A review of literature. International Journal of Innovation, Creativity and Change, 12(8).
Almutairi, H., & Subramanian, G. H. (2005). An empirical application of the DeLone and McLean model in the Kuwaiti private sector. Journal of Computer Information Systems, 45(3), 113-122.
Bailey, J. E., & Pearson, S. W. (1983). Development of a tool for measuring and analyzing computer user satisfaction. Management science, 29(5), 530-545.
Bawack, R. E., & Kala Kamdjoug, J. R. (2022). Managing client–consultant relationships to derive benefits from ERP projects. Information Technology & People, 36(4), 1669-1702. doi:10.1108/itp-07-2021-0573
Benlian, A., Koufaris, M., & Hess, T. (2011). Service quality in software-as-a-service: Developing the SaaS-Qual measure and examining its role in usage continuance. Journal of management information systems, 28(3), 85-126.
Chauhan, S., & Jaiswal, M. (2015). Exploring factors affecting service quality of ERP on cloud: A revelatory case study. International Journal of Business Information Systems, 19(1). doi:10.1504/ijbis.2015.069066
Chu, H. H. T., & Nguyen, T. V. (2022). Factors influencing successful implementation of cloud ERP solutions at small and medium enterprises in Vietnam. The Journal of Asian Finance, Economics and Business, 9(5), 239-250.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60-95.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of management information systems, 19(4), 9-30.
Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing information system success: The IS-impact measurement model. Journal of the Association for Information Systems, 9(7), 18.
Gollner, J. (2017). Impact of key users’ motivation on enterprise resource planning (ERP) implemenentation project success.
Gollner, J. A., & Baumane-Vitolina, I. (2016). Measurement of ERP-project success: Findings from Germany and Austria. Engineering Economics, 27(5), 498-508.
Gupta, S., Misra, S. C., Kock, N., & Roubaud, D. (2018). Organizational, technological and extrinsic factors in the implementation of cloud ERP in SMEs. Journal of Organizational Change Management, 31(1), 83-102. doi:10.1108/JOCM-06-2017-0230
Haddara, M., Gøthesen, S., & Langseth, M. (2022). Challenges of cloud-ERP adoptions in SMEs. Procedia Computer Science, 196, 973-981.
Huang, Q., Rahim, M., Foster, S., & Anwar, M. (2021). Critical success factors affecting implementation of cloud ERP systems: A systematic literature review with future research possibilities.
Ifinedo, P. (2006). Enterprise resource planning (ERP) systems success measurement: An extended model. Paper presented at the ICEIS (1).
Iivari, J. (2005). An empirical test of the DeLone-McLean model of information system success. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 36(2), 8-27.
Madadizadeh, F., & Bahariniya, S. (2023). Tutorial on how to calculating content validity of scales in medical research. Perioperative Care and Operating Room Management, 100315.
Ngala, D., Mwendo, D., & Njenga, A. K. (2022). Selected organisational capabilities affecting implementation of erp systems.
Nguyen, T. D., & Luc, K. V. (2018). Information systems success: Empirical evidence on cloud-based ERP. Paper presented at the Future Data and Security Engineering: 5th International Conference, FDSE 2018, Ho Chi Minh City, Vietnam, November 28–30, 2018, Proceedings 5.
Ongowarsito, H., Prabowo, H., Meyliana, & Gaol, F. L. (2021). Priority factors for the adoption of cloud ERP based on the perspective of consultants and SMEs. International Journal of Emerging Technology and Advanced Engineering, 11(12), 126-133. doi:10.46338/ijetae1221_14
Picek, R., Mijac, M., & Androcec, D. (2017). Acceptance of cloud ERP systems in Croatian companies: Analysis of key drivers and barriers. Economic and Social Development: Book of Proceedings, 513-522.
Seethamraju, R. (2015). Adoption of software as a service (SaaS) enterprise resource planning (ERP) systems in small and medium sized enterprises (SMEs). Information Systems Frontiers, 17(3), 475-492. doi:10.1007/s10796-014-9506-5
Somers, T. M., & Nelson, K. G. (2003). The impact of strategy and integration mechanisms on enterprise system value: Empirical evidence from manufacturing firms. European Journal of Operational Research, 146(2), 315-338.
Tongsuksai, S., Mathrani, S., & Taskin, N. (2019). Cloud enterprise resource planning implementation: A systematic literature review of critical success factors. Paper presented at the 2019 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE).
Yusoff, M. S. B. (2019). ABC of content validation and content validity index calculation. Education in Medicine Journal, 11(2), 49-54.
Mukhtar, E., Hussin, A. R. C., & Saktioto, O. (2024). Measurement Items Validation for Investigating the Success of Cloud Enterprise Resource Planning Implementation. International Journal of Academic Research in Business and Social Sciences, 14(12), 1259–1267.