International Journal of Academic Research in Business and Social Sciences

search-icon

The Influence of Tolerance, Prosocial Behavior, Cultural Openness, and Social Identity on Attitude towards Tourists: A Quantitative Study among Local Residents in Yogyakarta, Indonesia

Open access

Giannisa Novi Budiutami, Aini Azeqa Ma’rof, Haslinda Abdullah, Puvaneswaran Kunasekaran

Pages 961-975 Received: 18 Oct, 2024 Revised: 12 Nov, 2024 Published Online: 09 Dec, 2024

http://dx.doi.org/10.46886/IJARBSS/v14-i12/13676
Tourism growth in culturally rich destinations like Yogyakarta, Indonesia, brings both opportunities and challenges, necessitating harmonious local-tourist relations. This study explores the influence of tolerance, prosocial behavior, cultural openness, and social identity on attitude towards tourists among local residents. A sample of 434 participants was analyzed using quantitative methods, including Pearson correlation and multiple regression analyses performed in SPSS. The results revealed that tolerance was the strongest predictor of positive attitude towards tourists, followed by prosocial behavior, cultural openness, and social identity. These findings highlight the critical role of fostering tolerance and cultural openness, alongside prosocial behaviors, in promoting positive perceptions of tourists. The insights derived from this research offer valuable guidance for community leaders, policymakers, and tourism authorities aiming to enhance sustainable tourism development in Yogyakarta.
Agyeiwaah, E., Adongo, C. A., & Dimache, A. (2021). Tourists’ attitudes towards locals: A cross-national analysis of post-COVID-19 intentions. Tourism Management Perspectives, 40, 100867.
Alon, I., & Lerner, M. (2021). Cultural intelligence and cross-cultural behavior: The case of tourists and locals. Journal of International Consumer Marketing, 33(2), 131-143.
Cheung, C. M. K., & Lee, M. K. O. (2021). Attitude-behavior relations in tourism: The role of group and individual influences. Journal of Business Research, 123, 342-353.
Gursoy, D., Chi, C. G., & Dyer, P. (2010). Locals’ attitudes toward mass and alternative tourism: The case of Sunshine Coast, Australia. Journal of Travel Research, 49(3), 381-394.
Hampton, M. P., & Jeyacheya, J. (2020). Tourism and inclusive growth in Southeast Asia: The regional role of the tourism sector. Tourism Geographies, 22(3), 524-543.
Larsen, J., & Meged, J. W. (2019). Tourism mobilities and the tourist gaze revisited: Identity and tourism. Mobilities, 14(2), 180-197.
Li, Y. (2021). The impact of cultural openness on local attitudes towards tourism: Evidence from Southeast Asia. Asia Pacific Journal of Tourism Research, 26(9), 885-900.
Penner, L. A., Dovidio, J. F., Piliavin, J. A., & Schroeder, D. A. (2005). Prosocial behavior: Multilevel perspectives. Annual Review of Psychology, 56, 365-392.
Stylidis, D. (2020). Tourists' emotional attachment to a destination: The role of locals' attitudes and behaviors. Tourism Management, 81, 104129.
Tajfel, H., & Turner, J. C. (1986). The social identity theory of intergroup behavior. In S. Worchel & W. G. Austin (Eds.), Psychology of intergroup relations (pp. 7-24). Chicago: Nelson-Hall.
Verkuyten, M., Yogeeswaran, K., & Adelman, L. (2019). Tolerance as a moral virtue: A behavioral measure of tolerance in intergroup relations. Journal of Experimental Social Psychology, 84, 103836.
Budiutami, G. N., Ma’rof, A. A., Abdullah, H., & Kunasekaran, P. (2024). The Influence of Tolerance, Prosocial Behavior, Cultural Openness, and Social Identity on Attitude towards Tourists: A Quantitative Study among Local Residents in Yogyakarta, Indonesia. International Journal of Academic Research in Business and Social Sciences, 14(12), 961–975.