International Journal of Academic Research in Business and Social Sciences

search-icon

Employee Turnover Intentions in the Fast-Moving Consumer Goods Companies from a Human Resource Management Perspectives in Malaysia

Open access
Employee turnover has been a prevalent topic of study, with numerous studies on employees' perceptions of Human Resource Management (HRM) practices and their intention to leave their jobs. However, there are still gaps in the literature; both domestically and globally about the fast-moving consumer goods (FMCG) industry. Malaysians' propensity for changing jobs frequently has contributed to the rising unemployment rate in the nation, particularly among Millennial workers. The aim of this study is to investigate the relationship between workers' opinions on HRM practices and their desire to quit the fast-moving consumer goods (FMCG) industry within the Klang Valley vicinity. Using SPSS Statistics version 26, a quantitative research methodology was used to analyze the data gathered from 131 respondents via an online survey. A quantitative research methodology was employed to examine the information obtained from 131 respondents through an online survey using SPSS Statistics version 26. The findings show a substantial negative association between turnover intention and views toward HRM practices among FMCG employees in Klang Valley. On the other hand, there is a strong positive correlation between turnover intention and perceived behavioral control over HRM practices as well as subjective norms for HRM practices.
Ajzen, I. (2002). "Perceived Behavioural Control, Self-Efficacy, Locus of Control, and the Theory of Planned Behaviour". Journal Of Applied Social Psychology. 32 (4): 665–683.
Ajzen, I. (1985). From Intentions to Actions: A Theory of Planned Behaviour. In J. Kuhl & J. Beckmann (Eds.), Action Control: From Cognition to Behaviour. Berlin, Heidelber, New York: Springer-Verlag. (Pp. 11-39).
Akhir, R. M., Ahmad, S. N. B., Ahmad, H., & Hashim, N. A. (2018). Staying Or Leaving? The Influence of Employees’ Engagement Towards Turnover Decision Among Employees Of A Semi-Government Organization In Malaysia. Humanities, 3(1), 55-62.
Amjad, N., Wood, A. M. (2009). "Identifying And Changing The Normative Beliefs About Aggression Which Lead Young Muslim Adults To Join Extremist Anti-Semitic Groups In Pakistan" (PDF). Aggressive Behaviour. 35 (6): 514–519.
Batmalaysia.Com. (2019). [Online] Available At: Http://Www.Batmalaysia.Com/Group/Sites/Bat_Ap6d2l.Nsf/Vwpagesweblive/Doap8fp4/$File/Medmdbagd5n.Pdf?Openelement/ [Accessed 1 May 2019].
Biswakarma, G. (2016). Organizational Career Growth and Employees’ Turnover Intentions: An Empirical Evidence from Nepalese Private Commercial Banks. International Academic Journal of Organizational Behaviour and Human Resource Management, 3(2), 10-26.
Brouwer, S., Krol, B., Reneman, M. F., Bültmann, U., Franche, R. L., Van Der Klink, J. J., & Groothoff, J. W. (2009). Behavioural Determinants as Predictors of Return To Work After Long-Term Sickness Absence: An Application Of The Theory Of Planned Behaviour. Journal Of Occupational Rehabilitation, 19(2), 166-174.
Carlsbergmalaysia.Com.My. (2019). [Online] Available At: Https://Carlsbergmalaysia.Com.My/Investor-Relations/Annual-Reports/ [Accessed 1 May 2019].
Clark, C. R., Doraszelski, U., & Draganska, M. (2009). The Effect of Advertising on Brand Awareness and Perceived Quality: An Empirical Investigation Using Panel Data. Qme, 7(2), 207-236.
Cotton, J. L., Tuttle, J. M. (1986), Employee Turnover: A Meta-Analysis and Review with Implications for Research. The Academy of Management Review, 11(1), 55-70.
Creswell, J. W. (2014). Educational Research: Planning, Conducting, And Evaluating Quantitative and Qualitative Research (5th Ed.). Upper Saddle River, NJ: Pearson Education, Inc.
Delery, J. E., And Doty, D. H. (1996). Modes Of Theorizing in Strategic Human Resource Management: Tests of Universalistic, Contingency, And Configurational Performance Predictions. Academy Of Management Journal, 39(4): 802-835.
Duarte, A. P., Gomes, D., & Neves, J. (2015). Satisfaction With Human Resource Management Practices and Turnover Intention in A Five-Star Hotel: The Mediating Role of Perceived Organizational Support. Dos Algarves: A Multidisciplinary E-Journal, (25), 103-123.
Dutchlady.Com.My. (2019). [Online] Available At: Https://Www.Dutchlady.Com.My/Pdf/Annual/Dl_Annualreport_2018.Pdf [Accessed 1 May 2019].
Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, And Behaviour: An Introduction to Theory and Research. Reading, MA: Addison-Wesley.
Fishbein, M. (1967). A Behaviour Theory Approach to The Relations Between Beliefs About an Object and The Attitude Toward the Object. In M. Fishbein (Ed.), Readings in Attitude Theory and Measurement (Pp. 389-400). New York: John Wiley & Sons.
Fn.Com.My. (2019). [Online] Available At: Https://Www.Fn.Com.My/Wp-Content/Uploads/2018/12/Fnhb-2018_Website.Pdf [Accessed 1 May 2019].
Foltz, C. B., Newkirk, H. E., & Schwager, P. H. (2016). An Empirical Investigation of Factors That Influence Individual Behaviour Toward Changing Social Networking Security Settings. Journal Of Theoretical and Applied Electronic Commerce Research, 11(2), 1-15. Https://Doi.Org/10.4067/S0718-18762016000200002
Francis, J., Lafond, R., Olsson, P. M., & Schipper, K. (2004). Costs Of Equity and Earnings Attributes. The Accounting Review, 79(4), 967-1010. Https://Doi.Org/10.2308/Accr.2004.79.4.967
Gadi, P. D., & Kee, D. H. M. (2018). Human Resource Management Practices and Turnover Intention: The Mediating Role of Perceived Organizational Support In Tertiary Institutions In Nigeria. International Journal of Engineering & Technology, 7(3.25), 715-722.
Gong, Z., Sun, Y., & Zhang, Z. (2018). The Influence of Customer’s Verbal Abuse on Turnover Intention and Job Burnout of Sales Service Staff-The Moderating Effect Of Organizational Atmosphere And Psychological Capital. Psychology, 9(10), 2369.
Heinekenmalaysia.Com. (2019). [Online] Available At: Https://Www.Heinekenmalaysia.Com/Annual_Report.Html [Accessed 1 May 2019].
Huselid, M. A. (1995). The Impact of Human Resource Management Practices on Turnover, Productivity, And Corporate Financial Performance. Academy Of Management Journal, 38(3), 635-672.
Huselid, M. A. (1995). The Impact of Human Resource Management Practices on Turnover, Productivity, And Corporate Financial Performance. Academy Of Management Journal, 38(3), 635-672.
Ibrahim, R. Z. A. R., Ohtsuka, K., Dagang, M. M., & Bakar, A. A. (2014). Job Satisfaction Among Malaysian Employees: An Application of Spector’s Job Satisfaction Survey in The South East Asian Context. Jurnal Pengurusan (UKM Journal of Management), 41.
Jehanzeb, K., Rasheed, A., & Rasheed, M. F. (2013). Organizational Commitment and Turnover Intentions: Impact of Employee's Training in Private Sector of Saudi Arabia. International Journal of Business and Management, 8(8), 79. Https://Doi.Org/10.5539/Ijbm.V8n8p79
Johnsrud, L. K., and Rosser, V.J. (2002). Faculty Members' Morale and Their Intention to Leave: A Multilevel Explanation. The Journal of Higher Education, 73(4), 518-542.
Judge, T. A., & Kammeyer-Mueller, J. D. (2012). Job Attitudes. Annual Review of Psychology, 63, 341-367. Https://Doi.Org/10.1146/Annurev-Psych-120710-100511
Kilonzo, M. S. (2018). Investigating The Influencers of Employee Turnover Intentions in FMCG Companies in Kenya: A Case Study of PZ Cussons East Africa (Doctoral Dissertation, United States International University-Africa)
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2003). Antecedents Of Consumer Trust In B-To-C Electronic Commerce. AIS.
Lee, T. H., Gerhart, B., Weller, I., & Trevor, C. O. (2008). Understanding Voluntary Turnover: Path-Specific Job Satisfaction Effects and The Importance of Unsolicited Job Offers. Academy Of Management Journal, 51(4), 651-671.
Https://Doi.Org/10.5465/Amr.2008.33665124
Long, C. S., Perumal, P., & Ajagbe, A. M. (2012). The Impact of Human Resource Management Practices on Employees’ Turnover Intention: A Conceptual Model. Interdisciplinary Journal of Contemporary Research in Business, 4(2), 629-641.
Mobley, W. H. (1977), “Intermediate Linkages in The Relationship Between Job Satisfaction and Employee Turnover”, Journal of Applied Psychology, Vol. 62 No. 2, Pp. 237-240.
Muhammad, B. S. (2016). Impact Of Perceived Job Autonomy on Turnover Intention in Sales & Marketing Managers of Services Industry: Moderating Role of Procedural And Distributive Justice. Sci Int 28: 2881-2896.
Nestle.Com.My. (2019). [Online] Available At: Https://Www.Nestle.Com.My/Asset-Library/Documents/Pdf/Nestle_Annual_Report_2018.Pdf [Accessed 1 May 2019].
Olubiyi, O. (2015). Retrieved From Proquest Dissertations and Theses; 2015. Non-Management Employee Turnover in Retail Business: A Qualitative Case Study (Doctoral Dissertation) (Order No 3738467)
Pandey, P., Singh, S., & Pathak, P. (2019). Factors Affecting Turnover Intentions in The Indian Retail Industry. Int. J. Human Resources Development and Management, 19(2).
Pertl, M., Hevey, D., Thomas, K., Craig, A., Ní Chuinneagáin, S., & Maher, L. (2010). Differential Effects of Self-Efficacy and Perceived Control on Intention to Perform Skin Cancer-Related Health Behaviours. Health Education Research, 25(5), 769-779. Https://Doi.Org/10.1093/Her/Cyq031
Salehudin, I., and Mukhlish, B. M. (2008) Application of Planned Behaviour Framework in Understanding Factors Influencing Intention to Leave Among Alumnae of The Faculty of Economics University of Indonesia Year 2000-2003. Proceeding of 3rd International Conference on Business and Management Research (ICBMR)
Schuler, R. S., & Jackson, S. E. (1987). Linking Competitive Strategies with Human Resource Management Practices. The Academy of Management Executive (1987-1989), 207-219.
Singh, K. (2004). Impact Of HR Practices on Perceived Firm Performance in India. Asia Pacific Journal of Human Resources, 42(3), 301-317.
Tan, M., & Teo, T. S. (2000). Factors Influencing the Adoption of Internet Banking. Journal Of the Association for Information Systems, 1(1), 5.
Tett, R., and Meyer, J. (1993). Job Satisfaction, Organizational Commitment, Turnover Intention and Turnover Path Analyses Based on Meta-Analytic Findings. Personnel Psychology, Vol.46, Pp. 259-93
Thestar.Com.My. 2018. [Online] Available At: Https://Www.Thestar.Com.My/Business/Business-News/2018/04/28/Nestle-Malaysia-Looks-Set-For-Another-Good-Year/ [Accessed 1 May 2019]
Thiruvattal, E., & Prasad, A. (2017, December). Determinants Of Turnover Intentions Among Marketing and Sales Representatives in the UAE. In International Conference on Advances in Business, Management and Law (ICABML) (Vol. 1, No. 1, Pp. 411-418).
Trevor, C. O. (2001). Interactions Among Actual Ease-Of-Movement Determinants and Job Satisfaction in The Prediction of Voluntary Turnover. Academy Of Management Journal, 44(4), 621-638. Https://Doi.Org/10.5465/3069407
Verplanken, B., & Holland, R. W. (2002). Motivated Decision Making: Effects Of Activation and Self-Centrality of Values on Choices and Behaviour. Journal Of Personality and Social Psychology, 82(3), 434. Https://Psycnet.Apa.Org/Doi/10.1037/0022-3514.82.3.434
Williams, E. S., Konrad, T. R., Scheckler, W. E., Pathman, D. E., Linzer, M., Mcmurray, J., & Schwartz, M. (2000). The Effects of Job Satisfaction and Perceived Stress on the Physical and Mental Health and Withdraw Intentions of Physicians. In Academy of Management Proceedings (Vol. 2000, No. 1, Pp. C1-C6). Briarcliff Manor, NY 10510: Academy of Management.
Wu, S. I., & Chen, Y. J. (2014). The Impact of Green Marketing and Perceived Innovation on Purchase Intention for Green Products. International Journal of Marketing Studies, 6(5), 81. Https://Doi.Org/10.5539/Ijms.V6n5p81
Yakasai, A. B. M., & Jusoh, W. J. W. (2015). Testing The Theory of Planned Behaviour in Determining Intention to Use Digital Coupon Among University Students. Procedia Economics and Finance, 31, 186-193. Https://Doi.Org/10.1016/S2212-5671(15)01145-4
Said, H. B. M., Rashid, S. B., & Jin, J. C. K. (2024). Employee Turnover Intentions in the Fast-Moving Consumer Goods Companies from a Human Resource Management Perspectives in Malaysia. International Journal of Academic Research in Business and Social Sciences, 14(11), 1902–1921.