Records are vital to the efficient and successful running of an organization, perhaps even more so than any other government activity. Despite the fact that the records management procedure is simpler to use, some businesses still fail to meet the record management requirement. They disregard the records management process since it provides no benefits to them. The effectiveness of record management in an organization is the subject of this research study. Organization of Statutory Bodies was being chosen as an organisation for a case study in this research. This research intends to analyse the factors that contribute to an effective records management programme in organisations, as well as the factors that contribute to an effective records management programme. The findings demonstrate that the three elements described in this study are related and mutually beneficial. In order to find a solution to this problem, further research into these concerns will be carried out.
Abuki, B. J. (2014). The role of records management in public service delivery in county governments in Kenya: A case study of KISII county government headquarters (Doctoral dissertation, University of Nairobi).
Ismail, A., & Jamaludin, A.(2011). Records professionals: an invisible profession in Malaysia. Records Management Journal, Vol. 21 (1), pp.69-75
Al-Qatawneh, Lina (2017). Framework for establishing records control in hospitals as an ISO 9001 requirement. International Journal of Health Care Quality Assurance, 30(1), 37-42
Dearstyne, B. W. (2008). Leading and managing archives and records programs: strategies for success. New York: Neal-Schuman Publishers, c2008.
Duranti, L., & MacNeil, H. (1996). The protection of the integrity of electronic records: An overview of the UBC-MAS research project. Archivaria, 42(1), 46–67.
Ebele J. E. (2009). Record keeping in Universities: Associated problems and management options in South West Geo-Political Zone of Nigeria. International Journal of Education Science, Vol. 1 (2): 109-113
Mampe, G., & Kalusopa, T. (2012). Records management and service delivery: the case of Department of Corporate Services in the Ministry of Health in Botswana. Journal of the South African Society of Archivists, 45, 2-23.
Melvin, V. C. (2010). INFORMATION MANAGEMENT: The Challenges of Managing Electronic Records. GAO Reports, 2–18. Retrieved from
https://search.ebscohost.com/login.aspx?direct=true&AuthType=ip,url,uid&db=lih&AN=51837747&lang=es&site=ehost-live
Musembe, C. N. (2016). Strategies for Improvement of Records Management in Enhancing Quality of Services in Institutions of Higher Learning?: A Focus on Moi University , Kenya, 6(8), 18–26.
Mutero, E. (2014). Effectiveness of records management practices in the Department of Physical Works Planning and Estates at NUST. Open University of Zimbabwe.
National Archives Act. (2003). Laws of Malaysia Act 629. Retrieved fromhttps://kualaselangor.selangor.gov.my/kualaselangor/resources/File%20upload/Pengurusan%20Rekor%20Arkib/1_National_Archives_Act_2003.pdf
Nelson, T. B. (2012). Managing electronic records. NAGARA. Local Government Records Technical Publication Series.
Ngoepe, M., & Van der Walt, T. (2010). A framework for a records management programme: lessons from the Department of Cooperative Governance and Traditional Affairs in South Africa. Mousaion, 28(2), 82-106.
Njeru, F. M., Chege, A., & Ng’eno, E. (2011). An Evaluation of Records Management Practices at the Parliamentary Service Commission of Kenya (PSC). Saudi Journal of Humanities and Social Sciences, 2(5), 597–610. https://doi.org/10.21276/sjhss
Norris, T. D. (2002). The seven attributes of an effective records management program (Vol. 61). University of the State of New York, State Education Department, New York State Archives, Government Records Services.
Noori, A. (2021). Glossary of Key Terms in Educational Research. ERIC
Nyampong, S. A. (2015). Electronic Records Management in National Development: A Case Study in Ghana Immigration Service. European Journal of Business and Management Www.Iiste.Org ISSN, 7(10), 120–145. Retrieved from www.iiste.org
Park, E. G. (2005). Understanding “Authenticity” in Records Management: A Survey of Practitioners and Users. Journal of Korean Society of Archives and Records Management, 3(1), 43–68. Retrieved from http://www.dbpia.co.kr/Article/NODE00468888
Phiri, M. J. (2016). Managing university records and documents in the world of governance audit and risk: case studies from South Africa and Malawi.
Roper, M., & Millar, L. (1999). Managing Resources for Records and Archives Services, IRMT, London.
Johare, R. (2006). The development of a model for education and training in electronic records management. Doctoral thesis, Northumbria University.
Johare, R. (2007). A global search for universal models of education and training in electronic records management. Malaysian Journal of Library & Information Science, 12(1), 1-22.
Skaff, M. K. (2016). Implementing the electronic document management system at the local law enforcement by Jowa's judicial system: An application of the unified theory of acceptance and usage of technology (Order No. 10131534). Available from ProQuest Dissertations & Theses Global. (1819397227).
Sundqvist, A., & Svärd, P. (2016). Information culture and records management: a suitable match? Conceptualizations of information culture and their application on records management. International Journal of Information Management, 36(1), 9-15.
Tagbotor, D. P., Adzido, R. Y. N., & Agbanu, P. G. (2015). Analysis of records management and organizational performance. International Journal of Academic Research in Accounting, Finance and Management Sciences, 5(2), 1-16.
Touray, R. (2021). A Review of Records Management in Organisations. Open Access Library Journal, 8(12), 1-23.
Wright, T. (2013). Information culture in a government organization: Examining records management training and self?perceived competencies in compliance with a records management program. Records Management Journal, Vol. 23 Issue: 1.
In-Text Citation: (Mohamed & Bunawan, 2022)
To Cite this Article: Mohamed, F. E., & Bunawan, A. A. (2022). Effective Records Management Program in Organization. International Journal of Academic Research in Business and Social Sciences, 12(4), 931–944.
Copyright: © 2022 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
