According to several studies, upcoming employment will require a certain set of skills. As a result of this evaluation, future organizations, including the public sector, may determine the public servants’ skills to commit to the best governance principles and practices. The effectiveness of good governance practices demonstrates the quality of public servants’ service delivery and administration in the public sector. In this article, the researcher implies that public servants in leadership and management positions deal with high-complexity challenges. The purpose of this article is to discover the relationship between future-ready conceptual skills and the effectiveness of good governance practices. Following a literature review of the underlying theory to describe Katz’s Three-Skill Approach (i.e., human, technical and conceptual), relevant papers were obtained and analyzed for relevancy that primarily relates to the effectiveness of good governance practices. From one of the three different skills for successful management under Katz’s model, conceptual skills were acknowledged, and the relationships with the effectiveness of good governance practices were discussed. Complex Problem-Solving, Critical Thinking, and Creativity were reviewed in this article which is considered as the impact of a shift to developing future-ready conceptual skills that enable public servants to play an active role in the organization. As the expected findings, this study will help public servants, especially leaders, to enhance their performance, and this study also aims to develop a preliminary evaluation of future-ready skills from a public service viewpoint. Moreover, it is possible that future-ready conceptual skills are necessary for the achievement of the effectiveness of good governance practices.
Jasim, A. (2019). Conceptual Skills in Leading Change: A Competence Approach to Public Sector Leadership.
Baimenov, A., & Liverakos, P. (2019). Public Service Excellence in the 21st Century. Springer. https://doi.org/https://doi.org/10.1007/978-981-13-3215-9
Bincof, M. O. (2020). The Effect of Public Sector Reform on Good Governance in Somalia. Public Policy and Administration Research, 10(9), 69–77.
https://doi.org/10.7176/PPAR/10-9-09
Butler, A. H. A., Pentoney, C., & Mabelle, P. (2017). Predicting Real-World Outcomes: Critical Thinking Ability is a Better Predictor of Life Decisions than Intelligence. Thinking Skills and Creativity. https://doi.org/10.1016/j.tsc.2017.06.005
Eggers, F., Lovelace, K. J., & Kraft, F. (2017). Fostering creativity through critical thinking: The case of business start-up simulations. Creat Innov Manag., 26, 266–276. https://doi.org/10.1111/caim.12225
Grezo, M., & Sarmány, I. (2021). It is Not Enough to be Smart: On Explaining the Relation Between Intelligence and Complex Problem Solving. Technology, Knowledge and Learning. https://doi.org/10.1007/s10758-021-09498-2
Gupta, V., Chopra, S., & Kakani, R. K. (2017). Leadership competencies for effective public administration: a study of Indian Administrative Service officers. Journal of Asian Public Policy, 1–23. https://doi.org/10.1080/17516234.2017.1353942
Hambrick, D. C., & Lovelace, J. B. (2017). The Role of Executive Symbolism In Advancing New Strategic Themes in Organizations: A Social Influence Perspective. Academy of Management Review, 1–53.
Hendrik, M., Supriyono, B., Muluk, M. R. K., & Mardiyono, M. (2018). Assessing the Influence of Leadership on the Implementation of Good Governance in a New Autonomous Region. Public Administration, 2, 5–23. https://doi.org/10.17323/1999-5431-2018-0-6-5-23
Holsinger, J. W. (2018). Traits, skills, and styles of leadership. Leadership for Public Health: Theory and Practice, 81–110.
Houtgraaf, G. (2022). Public sector creativity: triggers, practices and ideas for public sector innovations. A longitudinal digital diary study. Public Management Review, 00(00), 1–22. https://doi.org/10.1080/14719037.2022.2037015
Houtgraaf, G., Kruyen, P. M., & van Thiel, S. (2021). Public sector creativity as the origin of public sector innovation: A taxonomy and future research agenda. Public Administration, July, 1–18. https://doi.org/10.1111/padm.12778
Ibrahim, N. H., Kok, T. K., & Lokman, A. M. (2020). Towards Good Governance: Values Internalization and Organizational Performance. Malaysian Journal of Consumer and Family Economics, 24(S2), 202–215.
IFAC & CIPFA. (2014). International Framework: Good Governance in the Public Sector.
Katz, R. L. (1974). Skills of an Effective Administrator. Harvard Business Review.
Kauzya, J.-M., & Niland, E. (2020). The role of public service and public servants during the COVID-19 pandemic. Policy Brief, 79, 1–4.
Khalid, M. A., Alam, M. M., & Said, J. (2016). Empirical Assessment of Good Governance in the Public Sector of Malaysia. Economics & Sociology, 9. https://doi.org/10.14254/2071
Kimanivong, T. (2015). Creativity and Innovation Management at Ministry of Public Works and Transports. PSAKU International Journal of Interdisciplinary Research, 4(1), 35–43. https://doi.org/10.12778/235108618x15452373185381
Luu, T. T. (2020). Activating job crafting in public services?: the roles of discretionary human resource practices and employee use of normative public values. Public Management Review, 00(00), 1–33. https://doi.org/10.1080/14719037.2020.1730942
Matteson, M. L., Anderson, L., & Boyden, C. (2016). “Soft skills”: A phrase in search of meaning. Portal, 16(1), 71–88. https://doi.org/10.1353/pla.2016.0009
Muthuveloo, R., Chiek, K. C., & Ping, T. A. (2017). An empirical analysis of the perceived skills in predicting managerial effectiveness: The Malaysian perspective. Global Business and Management Research: An International Journal, 9(4s), 41–59.
Nicolay, B., Krieger, F., Stadler, M., Gobert, J., & Greif, S. (2020). Lost in Transition-Learning Analytics on the Transfer from Knowledge Acquisition to Knowledge Application in Complex Problem Solving. Computers in Human Behavior, 115(4), 1–47.
OECD. (2019). Government at a Glance 2019.
Pedersen, C. L. (2019). The 3 Myths of Employee Autonomy. The European Business Review. https://www.europeanbusinessreview.com/the-3-myths-of-employee-autonomy/
Pérez-peñalver, M. J., Aznar-Mas, L. E., & Montero-Fleta, B. (2018). Identification And Classification of Behavioural Indicators to Assess Innovation Competence. Journal of Industrial Engineering and Management, 11(1), 87–115.
https://doi.org/https://doi.org/10.3926/jiem.2552
Qadir, J., Yau, K. A., Imran, M. A., & Al-fuqaha, A. (2020). Engineering Education, Moving into 2020s: Essential Competencies for Effective 21st Century Electrical & Computer Engineers. Learning and Education. https://doi.org/10.35542/osf.io/gptse
Rahman, M. (2019). 21st Century Skill “Problem Solving”: Defining the Concept. Asian Journal of Interdisciplinary Research, 2(1).
Rahmat, A. M., Haimi, A., Adnan, M., & Marini, N. (2019). Industry 4.0 Skillsets and ‘Career Readiness’: Can Malaysian University Students face the Future of Work?? MNNF Network (Ed.), Proceedings of the International Invention, Innovative & Creative (InIIC) Conference, Series 2/2019, November, 28–37.
Said, J., Alam, M. M., & Johari, R. J. (2018). Assessment of Accountability Practices in the Public Sector of Malaysia. Asia-Pacific Management Accounting Journal, 13(1), 167–184.
Satterwhite, R., Sarid, A., Cunningham, C. M., Goryunova, E., Crandall, H. M., Morrison, J. L., Sheridan, K., & Miller, W. M. (2020). Contextualizing our Leadership Education Approach to Complex Problem Solving: Shifting Paradigms and Evolving Knowledge: Priority 5 of the National Leadership Education Research Agenda 2020-2025. Journal of Leadership Studies, 14(3), 1–9. https://doi.org/10.1002/jls.21717
Seyedinejat, S. S., Razaghi, M. E., & Dousti, M. (2014). Prioritizing managerial skills based on Katz’s Theory cast study: The managers of sports and youth in Mazandaran Province. Pamukkale Journal of Sport Sciences, 5(1), 33–47.
https://doi.org/10.13140/RG.2.1.4903.6960
Shaw, A., Liu, O. L., Gu, L., Kardonova, E., Chirikov, I., Li, G., Hu, S., Yu, N., Ma, L., Guo, F., Su, Q., Shi, J., & Loyalka, P. (2019). Thinking critically about critical thinking: validating the Russian HEIghten® critical thinking assessment. Studies in Higher Education. https://doi.org/10.1080/03075079.2019.1672640
Sherief, M. (2019). Key organizational climate elements influencing employees’ creativity in government. Innovation Journal, 24(1), 1–16.
Trivedi, S. (2019). A Study on Development of Personal and Management Skills in Apple Inc. International Journal of Human Resource Development and Management, 9(1), 1–9.
Vivona, R., Demircioglu, M. A., & Raghavan, A. (2020). Innovation and Innovativeness for the Public Servant of the Future: What, Why, How, Where, and When. In The Palgrave Handbook of the Public Servant (pp. 1–22).
Weise, J. J., Greiff, S., & Sparfeldt, J. R. (2020). The moderating effect of prior knowledge on the relationship between intelligence and complex problem solving – Testing the Elshout-Raaheim hypothesis. Intelligence, 83, 101502.
https://doi.org/10.1016/j.intell.2020.101502
Wipulanusat, W., Panuwatwanich, K., & Stewart, R. A. (2018). Pathways to workplace innovation and career satisfaction in the public service?: the role of leadership and culture.
World Economic Forum. (2020). The Future of Jobs Report 2020 (Issue October).
Yusuf, R. M., Hamid, N., & Dewi, A. R. S. (2020). Leadership Integrity and the Effect on Good Governance Practices in the Indonesian Constitutional Court. Jour of Adv Research in Dynamical & Control Systems, 12(1), 415–425.
https://doi.org/10.5373/JARDCS/V12I1/20201922
Yusuf, R. M., Hamzah, M. G., & Tikson, S. D. (2017). Strategic Leadership, Good Governance: Analysis and The effect to performance. Advances in Economics, Business and Management Research, 40, 214–218.
In-Text Citation: (Mahmood & Baskaran, 2022)
To Cite this Article: Mahmood, Z., & Baskaran, S. (2022). The Emerging of Future-Ready Conceptual Skills among Public Servants and the Effectiveness of Good Governance Practices. International Journal of Academic Research in Business and Social Sciences. 12(6), 816– 824.
Copyright: © 2022 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
