The company manager is highly respected, better known as the Chief Executive Officer (C.E.O.) in an Umrah and Ziarah company. The ups and downs of the company are placed on the individual's shoulders. However, very rarely, the managers of this company are used as a study and research to assess their level of efficiency in managing the company. The main objective of this study was to evaluate the level of efficiency of company managers in the management of Umrah and Pilgrimage packages. This study uses a quantitative questionnaire method as a method of data collection. This form is distributed online due to limitations in the Covid-19 pandemic. The construction of a set of questionnaires to obtain data from respondents was built based on work activities (work activities) found in the National Occupational Skills Standard (NOSS) Management of Mutawwif Umrah and Pilgrimage Level five (5). Several experts in Umrah and Pilgrimage have been used as a source of reference in obtaining responses to the set of questionnaires that have been constructed and suitable for respondents. Quantitative data analysis in this study using Statistical Package For Social Science (SPSS) version 26. The study results found that all company managers involved as respondents showed an excellent level of competence and were proud to successfully implement all work activities contained in the National Occupational Skills Standard (NOSS) Management of Mutawwif Umrah and Pilgrimage Fifth Stage (5). It is hoped that this study can be used as a reference for all company managers in strengthening all aspects of competence and contributing to the development of soft skills in the Islamic tourism industry, including Umrah and Pilgrimage in Malaysia.
Al-Quran Kareem
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In-Text Citation: (Jamaludin et al., 2022)
To Cite this Article: Jamaludin, M. S., Suyurno, S. S. H., and Meerangani, K. A. (2022). Assessing The Level of Efficiency of Umrah and Ziarah Company Managers in Managing Umrah Packages in Malaysia. International Journal of Academic Research in Business and Social Sciences. 12(7), 843– 861.
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