Aged, high-rise strata (HRS) housing’s safety is critical as to lengthening the life span of the physical buildings towards sustainability in cities. The performance of the facilities management (FM) organization managing HRS housing schemes determines the extent of residents’ expectations of the building. This study provides an empirical study on the identification of the critical success factors (CSFs) towards effectiveness of FM organization’s performance in managing aged HRS housing schemes in Malaysian industries. Through a face-to-face questionnaire survey throughout HRS housing, aged more than 10 years old after certificate of completion and compliance (CCC) issuance, this study examines the level of critical each of the success factor is considered from the perspective of committee members, facilities managers, and residents in Kuala Lumpur. All types of respondents’ categories felt that all 5 success factors were perceived as "critical", with the most emphasis given to the financial resources. These CSFs offer new insights into the understanding of the respondents’ perceptions towards their effectiveness performance in managing aged HRS housing schemes in Malaysian industries.
Abd-Wahab, S., Sairi, A., Che-Ani, A. I., Tawil, N. M., & Johar, S. (2015). Building maintenance issues: A Malaysian scenario for high-rise residential buildings. International Journal of Applied Engineering Research, 10(6), 15759–15776.
Abd Wahab, S. R. H., Che Ani, A. I., Sairi, A., Mohd Tawil, N., & Abd Razak, M. Z. (2016). Classification of high-rise residential building facilities?: a descriptive survey on 170 housing scheme in Klang Valley. In Ali, A. S. B. et al. (Eds.), The 4th International Building Control Conference 2016 (IBCC 2016) (pp. 4–7). EDP Sciences.
https://doi.org/10.1051/matecconf/20166600103.
Ahadzie, D. K., Proverbs, D. G., & Olomolaiye, P. O. (2008). Critical success criteria for mass house building projects in developing countries. International Journal of Project Management, 26(6), 675–687.
Al-Bitar, Z. B., Al-Omari, I. K., Sonbol, H. N., Al-Ahmad, H. T., & Cunningham, S. J. (2013). Bullying among Jordanian schoolchildren, its effects on school performance, and the contribution of general physical and dentofacial features. American Journal of Orthodontics and Dentofacial Orthopedics, 144(6), 872–878.
https://doi.org/10.1016/j.ajodo.2013.08.016
Al-Qazaz, H. K., Hassali, M. A., Shafie, A. A., Syed Sulaiman, S. A., & Sundram, S. (2011). Perception and knowledge of patients with type 2 diabetes in Malaysia about their disease and medication: A qualitative study. Research in Social and Administrative Pharmacy, 7(2), 180–191. https://doi.org/10.1016/j.sapharm.2010.04.005.
Alexander, K., & Brown, M. (2006). Community-based facilities management. Facilities, 24(7–8), 250–268. https://doi.org/10.1108/02632770610666116.
Alpak, G., Unal, A., Bulbul, F., Sagaltici, E., Bez, Y., Altindag, A., Dalkilic, A., & Savas, H. A. (2015). Post-traumatic stress disorder among Syrian refugees in Turkey: A cross-sectional study. International Journal of Psychiatry in Clinical Practice, 19(1), 45–50. https://doi.org/10.3109/13651501.2014.961930.
Araujo, M. B., Anderson, R. P., Barbosa, A. M., Beale, C. M., Dormann, C. F., Early, R., Garcia, R. A., Guisan, A., Maiorano, L., Naimi, B., O’Hara, R. B., Zimmermann, N. E., & Rahbek, C. (2019). Standards for distribution models in biodiversity assessments. Science Advances, 5(1), 4858. https://doi.org/10.1126/sciadv.aat4858.
Ariff, N. R. M. (2018). Improving governance of high-rise MOPs in Malaysia. In Altmann, E. & Gabriel, M. (Eds).), Multi-Owned Property in the Asia-Pacific Region: Rights, Restrictions and Responsibilities (pp. 269–289). Palgrave Macmillan. https://doi.org/10.1057/978-1-137-56988-2_15.
Au-Yong, C. P., Ali, A. S., & Ahmad, F. (2014). Optimising maintenance cost performance with skilled technicians. Structural Survey, 32(3), 238–245. https://doi.org/10.1108/SS-01-2014-0005.
Au-Yong, C. P., Ali, A. S., & Chua, S. J. L. (2019). Maintenance priority in high-rise housings: Practitioners’ perspective versus actual practice. Journal of Engineering Research (Kuwait), 7(2), 167–177.
Aziz, W. N. A. W. A., Haniff, N. R. Z. N. M., Aini, A. M., Sarip, A. G., & Zyed, Z. (2014). Vertical Living Phenomenon in Malaysia. FIG Congress 2014, Engaging the Challenges - Enhancing the Relevance, 16 – 21 June, June, 2014.
Blandy, S., Dixon, J., & Dupuis, A. (2006). Theorising power relationships in multi-owned residential developments: Unpacking the bundle of rights. Urban Studies, 43(13), 2365–2383.
Bonyton, & Zmud. (1986). An assessment of critical success factors. Sloan Management Review (Pre-1986), Summer 198(25), 17–27.
Brotherton, B., & Shaw, J. (1996). Towards an identification and classification of critical success factors in UK Hotels Plc. International Journal of Hospitality Management, 15(2), 113–135.
Chau, K. W., Leung, A. Y. T., Yiu, C. Y., & Wong, S. K. (2003). Estimating the value enhancement effects of refurbishment. Facilities, 21(1/2), 13–19.
Chileshe, N., & Yirenki-Fianko, A. B. E. (2012). An evaluation of risk factors impacting construction projects in Ghana. Journal of Engineering Design and Technology, 10(3), 306–329.
Christudason, A. (2004). Common property in strata titled developments in Singapore: common misconceptions. Property Management, 22(1), 14–28.
https://doi.org/10.1007/s11205-008-9246-3
Chua, S. J. L., Zubbir, N., Ali, A. S., & Yong, C. P. A. (2018). Maintenance of high-rise residential buildings. International Journal of Building Pathology and Adaptation, 36(2), 137–151. https://doi.org/10.1108/IJBPA-09-2017-0038.
Desa, A., Abd Kadir, N. B., & Yusooff, F. (2012). Environmental awareness and education: a key approach to solid waste management (SWM) – A Case Study of a University in Malaysia. Waste Management - An Integrated Vision, 48169.
https://doi.org/10.5772/48169.
Doyle, J. K. (2005). Face-to-Face Surveys. In Encyclopedia of Statistics in Behavioral Science (Vol. 2, pp. 593–595). John Wiley & Sons, Ltd.
Easthope, H., Randolph, B., & Judd, S. (2012). Governing the compact city: The role and effectiveness of strata management. City Futures Research Centre.
Easthope, Hazel, Hudson, S., & Randolph, B. (2013). Urban renewal and strata scheme termination: Balancing communal management and individual property rights. Environment and Planning A, 45(6), 1421–1435. https://doi.org/10.1068/a4598
Easthope, Hazel, & Randolph, B. (2009). Governing the compact city: The challenges of apartment living in Sydney, Australia. Housing Studies, 24(2), 243–259. https://doi.org/10.1080/02673030802705433.
Easthope, Hazel, & Randolph, B. (2016). Principal–agent problems in multi-unit developments: The impact of developer actions on the on-going management of strata titled properties. Environment and Planning, 48(9), 1829–1847. https://doi.org/10.1177/0308518X16650894.
Easthope, Hazel, Warnken, J., Sherry, C., Coiacetto, E., Dredge, D., Guilding, C., Johnston, N., Lamminmaki, D., & Reid, S. (2014). How property title impacts urban consolidation: A life cycle examination of multi-title developments. Urban Policy and Research, 32(3), 289–304. https://doi.org/10.1080/08111146.2014.899210.
Freund, B. Y. P. (1988). Critical success factors. Planning Review, 16(4), 20–23.
Gao, L. W., & Ho, D. C. W. (2016). Explaining the outcomes of multi-owned housing management: A collective action perspective. Habitat International, 57(2016), 233–241. https://doi.org/10.1016/j.habitatint.2016.08.005.
Gao, W. (2015). Collection actions for the management of multi-owned residential building: A case of Hong Kong. Habitat International, 49(2015), 315–324.
Gao, W., & Chen, G. Z. (2016). Does owner heterogeneity matter in the management of multi-owned housing? Habitat International, 53(2016), 106–114.
https://doi.org/10.1016/j.habitatint.2015.11.015.
Gifford, R. (2011). The consequences of living in high-rise buildings. Architectural Science Review, 50.1, 2–17. https://doi.org/10.3763/asre.2007.5002.
Hansmann, H. (1991). Condominium and cooperative housing: transactional efficiency, tax subsidies, and tenure choice. The Journal of Legal Studies, 20(1), 1991.
Ho, Yau, Y., Wong, S. K., Cheung, A. K. C., Chau, K. W., & Leung, H. F. (2006). Effects of building management regimes of private apartment buildings in Hong Kong. Property Management, 24(3), 309–321. https://doi.org/10.1108/02637470610660174
Hudson, S. (2011). An analysis of the expenditure of residential strata schemes in NSW (Issue July).
Hui, E. C. M., Zhang, P., & Zheng, X. (2013). Facilities management service and customer satisfaction in shopping mall sector. Facilities, 31(5), 194–207.
https://doi.org/10.1108/02632771311307070.
Ikediashi, D. I., Ogunlana, S. O., Boateng, P., & Okwuashi, O. (2012). Analysis of risks associated with facilities management outsourcing: A multivariate approach. Journal of Facilities Management, 10(4), 301–316. https://doi.org/10.1108/14725961211265756.
Johnston, N., Guilding, C., & Reid, S. (2012). Examining developer actions that embed protracted conflict and dysfunctionality in staged multi-owned residential schemes [Paper presentation]. 18 Th Annual Pacific-RIM Real Estate Society Conference, Adelaide, Australia.
Johnston, N. R., & Reid, S. (2013). Multi-owned developments: a life cycle review of a developing research area. Property Management, 31(5), 366–388.
https://doi.org/10.1108/PM-01-2013-0003.
Johnston, N., & Too, E. (2015). Multi-owned properties in Australia: a governance typology of issues and outcomes. International Journal of Housing Markets and Analysis, 8(4), 451–470.
Kent, P., Merry, M., & Walters, M. (2002). Building Management in Hong Kong. Lexis Nexis.
Lai, J. H. K., & Yik, F. W. H. (2011). An analytical method to evaluate facility management services for residential buildings. Building and Environment, 46(1), 165–175. https://doi.org/10.1016/j.buildenv.2010.07.012.
Leidecker, J. K., & Bruno, A. V. (1984). Identifying and Using Success Factors. Long Range Planning, 17(1), 23–32. https://doi.org/10.1016/0024-6301(84)90163-8.
Mossel, H. Van, & Jansen, S. J. T. (2010). Maintenance services in social housing?: What do residents find important? Structural Survey, 28(3), 215–229.
https://doi.org/10.1108/02630801011058942.
Peck, S. C., Roeser, R. W., Zarrett, N., & Eccles, J. S. (2008). Exploring the roles of
extracurricular activity quantity and quality in the educational resilience of vulnerable adolescents: Variable- and pattern-centered approaches. Journal of Social Issues, 64(1), 135–156. https://doi.org/10.1111/j.1540-4560.2008.00552.x.
Rasip, M. K. (2017). Faktor utama yang mempengaruhi kualiti perkhidmatan dan pembayaran caj penyenggaraan bangunan [Doctoral dissertation]. Universiti Teknologi Malaysia. ProQuest Dissertations and Theses Global.
Rockart, J. F. (1979). Chief executieves define their own data needs. Harvard Business Review, 57(2), 80–81.
Sajan, J. (2015). Design implications for multi-owned properties from a household survey. International Journal of Housing Markets and Analysis, 8(7), 502–518.
https://doi.org/10.1108/IJHMA-02-2015-0009.
Salleh, N. A., Yakin, M. K. A., Ismail, K., & Talib, Y. (2016). Preliminary Investigation on The Factors That Influencing The Maintenance Cost of Apartment. In Ali, A. S. B. et al. (Eds.), The 4th International Building Control Conference 2016 (IBCC 2016) (pp. 1–7). EDP Sciences. https://doi.org/10.1051/matecconf20166600046.
Sekaran, U., & Bougie, R. (2016). Research methods for business; A skill-building approach (7th Edition). John Wiley & Sons Ltd.
Tiun, L. T. (2006). Managing High-rise Residential Building in Malaysia: Where Are We? In J. P. dan P. H. . I. P. Negara. (Ed.), Second NAPREC Conference (pp. 1–25). Jabatan Penilaian dan Perkhidmatan Harta.; Institut Penilaian Negara.
Tyagi, A. S., Baag, D., Jailkhani, H., Poulose, J., & Patel, J. (2015). Identification of the success factors for the implementation of total productive maintenance in an organisation using interpretive structural modeling ( ISM ). International Journal of Quality & Reliability Management, 32(3), 308–331.
Vergara, L. M., Gruis, V., & Flier, K. van der. (2019). Understanding housing management by low-income homeowners: technical, organisational and sociocultural challenges in Chilean Condominium Housing. Buildings, 9(65), 1–21.
https://doi.org/10.3390/buildings9030065
Vieira, E. S., Neves, M. E., & Dias, A. G. (2019). Determinants of Portuguese firms’ financial performance: panel data evidence. International Journal of Productivity and Performance Management, 68(7), 1323–1342. https://doi.org/10.1108/IJPPM-06-2018-0210
Vilutiene, T., & Zavadskas, E. K. (2003). The application of multi-criteria analysis to decision support for the facility management of a residential district. Journal of Civil Engineering and Management, 9(4), 241–252. https://doi.org/10.1080/13923730.2003.10531335
Waziri, B. S. (2016). Design and construction defects influencing residential building maintenance in Nigeria. Jordan Journal of Civil Engineering, 10(3), 313–323.
Yau, Y., Ho, D. C. W., & Chau, K. W. (2008). Determinants of the safety performance of private multi-storey residential Buildings in Hong Kong. Social Indicators Research, 89(3), 501–521. https://doi.org/10.1007/s11205-008-9246-3
Yong, Y. C. (2015). A Legal Guide to Strata Management. Lexis Nexis.
Zalejska-Jonsson, A. (2020). Does facility management affect perception of building quality?: A study of cooperative residential buildings in Sweden. Facilities, 38(7–8), 559–576. https://doi.org/10.1108/F-02-2019-0026.
In-Text Citation: (Dahlan et al., 2022)
To Cite this Article: Dahlan, F. M., Abdul Tharim, A. H., Zainuddin, A., Zain, N. M., Ali, S., & Ali, S. N. M. (2022). Determining Critical Success Factors (CSFs) of Facilities Management in High-rise Strata (HRS) Housings: The Case of Malaysia. International Journal of Academic Research in Business and Social Sciences. 12(7), 783– 797.
Copyright: © 2022 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
