The main objective of this study is to determine factors influencing consumers' intention to use cashless payment among undergraduate students in Public University. A total of 200 undergraduate students were involved in this study selected through simple random sampling. Questionnaires were distributed using Google Forms and the Statistical Package for Social Science was employed to analyze the collected data. Mean was used to identify the level of consumers' intention to use cashless payment and multiple linear regression analysis was used to identify the predictor that influences consumers' intention to use cashless payment. The results of this study showed that there is a high level of intention to use cashless payment (mean score=4.319). Multiple linear regression analysis indicated that perceived usefulness (p<0.001), trust (p<0.001) and perceived ease of use (p<0.002) is the significant predictors for intention to use cashless payment in the future (adjusted R2=0.544). This shows that the predictor factors ability to explain influencing intention to use cashless payment is as high as 54.4 percent. The study's findings have increased understanding of the intention to use cashless payment, Technology Acceptance Model (TAM) and its theoretical and practical implications. In conclusion, perceived usefulnes, trust and perceived ease of use as predictor variables influence consumer’ intention to use cashless payment among undergraduate students in Public University.
Adeniji, C. G., Salau, O. P., Joel, O. O., Onayemi, O. O., & Alake, O. R. (2024). Personality-Traits Taxonomy and Operational and Environmental Performance: A Cross-Sectional Analysis of Small and Medium Scale Manufacturing Enterprises. Sustainability, 16(8), 3497.
Andolšek, J., & Salki?, A. (2023). Embracing the digital age: the impact of proactivity and big five personality traits on employee development. Dynamic relationships management journal, 12(1), 53-71.
Angelini, G. (2023). Big five model personality traits and job burnout: a systematic literature review. BMC psychology, 11(1), 49.
Baker, S. (2021). The influence of recycling behaviours on broader pro-environmental actions. Journal of Environmental Psychology, 76, 101643.
Baker, E., Dunning, A., & Leckie, N. (2021). Socioeconomic status and sustainable consumption: A review of recent research. Journal of Consumer Policy, 44(2), 183-200.
Baldassari, P., Eberhard, S., Jiang, Y., Muller?Camen, M., Obereder, L., Schiffinger, M., & Thiele, R. (2023). Looking up and fitting in: Team leaders' and members' behaviours and attitudes toward the environment in an MNC. Human Resource Management, 62(3), 267-282.
Barrick, M. R. (2001). Personality and job performance: Test of the mediating effects of motivation. International Journal of Selection and Assessment, 9(1), 14-22.
Barrick, M. R., Mount, M. K., & Judge, T. A. (2001). Personality and performance at the beginning of the new millennium: What do we know and where do we go next?. International Journal of Selection and Assessment, 9(1?2), 9-30.
Barrick, M. R., & Mount, M. K. (2012). Select on conscientiousness and emotional stability. Handbook of principles of organisational behaviour: Indispensable knowledge for evidence?based management, 19-39.
Bissing-Olson, M.J., Iyer, A., Fielding, K. S. and Zacher, H. (2013), “Relationships between daily affect and pro-environmental behaviour at work: the moderating role of pro-environmental attitude”, Journal of Organisational Behaviour, 34(2), 156-175.
Boiral, O. (2009). Greening the corporation through organisational citizenship behaviours. Journal of Business Ethics, 87, 221–236.
Burgess, J., Harrison, C., & Filius, P. (2021). Understanding the role of generational attitudes in pro-environmental behaviours. Journal of Environmental Psychology, 74, 101623.
Campbell, N., Turi, J., & Fatima, A. (2024). The impact of big five personality traits on the salience of project employees from the perspective of project managers. International Journal of Employment Studies, 32(1), 37-71.
Choi, D., Oh, I. S., & Colbert, A. E. (2015). Understanding organisational commitment: A meta-analytic examination of the roles of the five-factor model of personality and culture. Journal of applied psychology, 100(5), 1542.
Daily, B. F., Bishop, J. W. and Govindarajulu, N. (2009). A conceptual model for organisational citizenship behaviour directed toward the environment. Business and Society, 48(2), 243-256.
DeYoung, C. G. (2015). Cybernetic big five theory. Journal of research in personality, 56, 33-58.
Dietz, T., Dan, A., & Shwom, R. (2019). Support for climate policy and societal attitudes toward environmental issues: The role of gender. Environmental Politics, 28(1), 107-130.
Drews, S., & Berghöfer, A. (2021). The influence of age on environmental behaviour: A systematic review. Environmental Research Letters, 16(8), 083016.
Fabbro, A., Fabbro, F., Capurso, V., D’Antoni, F., & Crescentini, C. (2020). Effects of mindfulness training on school teachers’ self-reported personality traits as well as stress and burnout levels. Perceptual and Motor Skills, 127(3), 515-532.
Fakhar, A., Ali, A., & Iqbal, N. (2021). Understanding the role of environmental citizenship behaviour in sustainable consumption. Journal of Cleaner Production, 279, 123872.
Foster, B., Muhammad, Z., Yusliza, M. Y., Faezah, J. N., Johansyah, M. D., Yong, J. Y., ... & Fawehinmi, O. (2022). Determinants of pro-environmental behaviour in the workplace. Sustainability, 14(8), 4420.
Gifford, R., Kormos, C., & McIntyre, A. (2020). Temporal discounting and pro-environmental behaviour: The influence of gender. Environmental Psychology, 67, 101369.
Gifford, R., & Nilsson, A. (2021). Personal and contextual factors influencing pro-environmental behaviour: A review of recent research. Current Opinion in Environmental Sustainability, 47, 1-8.
Huda, M. N., Nawangsari, L. C., & Sutawidjaya, A. H. (2021). The factors that influence organisational citizenship behaviour for the environment. International Review of Management and Marketing, 11(3), 85.
Hurtz, G. M., & Donovan, J. J. (2000). Personality and job performance: the Big Five revisited. Journal of Applied Psychology, 85(6), 869.
Jansson, T., Marell, A., & Nordlund, A. M. (2020). Socioeconomic factors influencing pro-environmental behaviour: Evidence from Sweden. Sustainable Development, 28(4), 758-767.
Lu, H., Cai, S., Liu, Y., & Chen, H. (2023). How GHRM impacts employee OCBE: the role of emotions and value discrepancy. International Journal of Manpower, 44(2), 318-333.
Lu, M., Zhang, F., Tang, X., Wang, L., Zan, J., Zhu, Y., & Feng, D. (2022). Do type A personality and neuroticism moderate the relationships of occupational stressors, job satisfaction and burnout among Chinese older nurses? A cross-sectional survey. BMC Nursing, 21(1), 88.
McCright, A. M., & Eglund, K. (2021). Gender differences in environmental concern: A meta-analysis. Society & Natural Resources, 34(6), 745-763.
Moqbel, M., & Panuwatwanich, K. (2021a). Does organisational citizenship behaviour stimulate job satisfaction and creativity among hotel employees during the COVID-19 pandemic? International Journal of Hospitality Management, 93, 102796.
Moqbel, M., & Panuwatwanich, K. (2021b). Personality traits and organisational citizenship behaviours towards the environment. Journal of Cleaner Production, 294, 126309.
Ojala, M. (2020). Young people’s environmental attitudes and behaviours: A review of the literature. Environmental Education Research, 26(1), 22-36.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organisational citizenship behaviours: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.
Raza, S. H., Ahmed, F. A., Adil, A., Sarmad, M. S., & Arshad, N. (2021). Positive organisational behaviour and innovative work behaviour: The mediating role of work engagement and psychological empowerment. Cogent Business & Management, 8(1), 1921851.
Roberts, M. J. D., Connolly, R., Conley, J., & Miller, J. (2023, July). Digital citizenship and the big five personality traits. Informatics, 10(3), p. 58). MDPI.
Saifulina, N., Carballo-Penela, A., & Ruzo-Sanmartín, E. (2023). Effects of personal environmental awareness and environmental concern on employees' voluntary pro-environmental behaviour: a mediation analysis in emerging countries. Baltic Journal of Management, 18(1), 1-18.
Schultz, P. W., & Zelezny, L. (2022). Education and pro-environmental behaviour: A review of recent findings. Journal of Environmental Education, 53(1), 15-32.
Seyfang, G. (2022). The role of family and social networks in shaping pro-environmental behaviour. Environmental Sociology, 8(1), 1-14.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organisational citizenship behaviour: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663.
Varghese, L., & Barber, L. K. (2017). A preliminary study exploring moderating effects of role stressors on the relationship between Big Five personality traits and workplace cyberloafing. Cyberpsychology: Journal of Psychosocial Research on Cyberspace, 11(4).
Wang, X. (2021). Education and environmental behaviour: Evidence from a longitudinal study. Environmental Education Research, 27(2), 203-220.
Wang, X. (2023). Personal recycling practices and pro-environmental behaviours in the workplace. Environmental Behaviour Research, 35(1), 78-95.
Wang, J., Yang, X., & Zhang, M. (2023). The impact of household recycling practices on broader environmental behaviours: A longitudinal study. Environmental Research Letters, 18(4), 044003.
Wang, S., Zhao, J., & Zhang, X. (2021). The impact of education on environmental attitudes and behaviours: Evidence from a large-scale study. Sustainability, 13(3), 1145.
Wei, W. E. I., Yanran, F. A. N. G., Jiannan, L. I., Junqi, S. H. I., & Shenjiang, M. O. (2020). The impact of conflict on performance: The moderating effects of individual and team agreeableness. Acta Psychologica Sinica, 52(3), 345.
Wesselink, R., Blok, V., & Ringersma, J. (2017). Pro-environmental behaviour in the workplace and the role of managers and organisation. Journal of Cleaner Production, 168, 1679-1687.
Zhao, H., & Liu, X. (2021). Are positive organisational behaviour interventions effective? A meta-analysis of randomized controlled trials. Human Resource Management Review, 31(1), 100789.
Zientara, P., & Zamojska, A. (2018). Green organisational climates and employee pro-environmental behaviour in the hotel industry. Journal of Sustainable Tourism, 26(7), 1142-1159.
Zsolnai, L. (2021). Environmental Citizenship-The Greening of Values and Behaviour in Organisations. Sustainability, 13(6), 3209.
Jing, C. W., Othman, M. A., & Hashim, A. H. (2024). Factors Influencing Consumers’ Intention to Use Cashless Payment among Public University ’S Undergraduate Students. International Journal of Academic Research in Business and Social Sciences, 14(10), 1915–1931.
Copyright: © 2024 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode