Omni-present Internet access manipulates the current digital transformation. Digital wallet payment is one of the transformations that has reshaped the traditional payment methods and changed consumer’s behaviours in economic exchanges. The digital wallet has accelerated global digital payment volumes. With the situation of COVID-19 pandemic outbreak, the adoption of digital wallets has increased due to most consumers reduce the usage of money in the form of physical coins or banknotes as a medium of exchange for products and services. There is a need to identify the underlying factors that encourage consumers to adopt digital wallets as only few studies have focused on digital wallets adoption in Malaysia. Furthermore, most studies use demographic factors such as age, experience and gender to moderate the relationship between determinants and behavioural intention on the adoption of digital wallets. Still, the findings of digital wallet adoption are inclusive. Since COVID-19 wreaks havoc on both global health and economy, therefore, this study proposes a framework and emphasises on the adoption of digital wallets using COVID-19 risk as the potential moderator to extent the Technology Acceptance Model (TAM). Besides, in this study, the proposed determinants include perceived ease of use, perceived usefulness, attitude and behavioural intention. Questionnaire will be distributed to a total of 140 respondents and converted into Google Form for data collection as it is the best way to reduce the physical contact amid COVID-19 pandemic. The proposed research framework will be analysed using Structural Equation Modelling (SEM). The findings of the study are expected to provide insights and guidelines for government, retailers and future researchers for digital wallet adoption.
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In-Text Citation: (Lee & Thoo, 2022)
To Cite this Article: Lee, W. Q., & Thoo, A. C. (2022). Extended Technology Acceptance Model for Digital Wallet Usage. International Journal of Academic Research in Business and Social Sciences, 12(8), 1416– 1429.
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