Emotional intelligence is considered as an important element as it has an impact on one’s behaviour and interaction with people around them. It is the ability to identify, use, understand, and manage emotions in a positive way to reduce stress, communicate effectively, have empathy for others, overcome challenges, and reduce conflict. People with high emotional intelligence not only recognise their own emotional state, but also the emotional states of others, hence they are able to engage efficiently and effectively. Emotional intelligence is measured by personal and social competence. Personal competence includes self-awareness, self-motivation, and self-regulation. On the other hand, social competence includes social awareness and social skills. This research was undertaken to identify whether demographic characteristics of employees from the service industry portray differences in their emotional intelligence levels. Data was collected online via social media platforms. A total of 536 respondents were obtained from the private and public service industries. It was found that there were no differences between gender but low to moderate differences were identified in terms of age, education levels, and job sectors.
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In-Text Citation: (Samuel & Osman, 2022)
To Cite this Article: Samuel, R., & Osman, I. (2022). Emotional Intelligence and Demographic Characteristics of Service Sector Employees. International Journal of Academic Research in Business and Social Sciences, 12(8), 402– 414.
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