The implementation of environmental operations management in industries has become increasingly important because of the emergence of stricter environmental regulations and growing environmental consciousness of customers. To address this issue, reverse logistics applications have been utilised to improve environmental operations management. To successfully implement reverse logistics, it is necessary to examine influential factors, such as drivers and barriers, and consider the different perspectives of stakeholders regarding its implementation and development. This study proposes a multi-perspective framework for reverse logistics implementation based on stakeholder theory. The framework was developed through a structured literature review process in which 77 papers were carefully examined and classified based on their structural dimensions and analytical categories. The resulting framework considers the diverse stakeholders involved in reverse logistics and consists of two extensive lists: one containing 37 drivers, and the other comprising 44 barriers. The proposed framework provides a systematic approach for examining and addressing the key drivers and barriers related to the implementation of reverse logistics. Furthermore, this study offers a comprehensive understanding of the drivers required for adopting reverse logistics from various viewpoints, including those of the company, society, government, and customers. Each perspective was analysed separately, drawing on previous studies conducted in the field. It is important to note that while most barriers are identified from the firm's perspective, these barriers may also stem from external factors. Recognising influential factors as drivers is crucial so that managers can make necessary preparations and capitalise on these positive elements. It is critical to consider influential factors from multiple viewpoints in order to develop an effective industry-wide strategy for implementing product returns.
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