This study discusses crisis management and its role in improving the performance of human resources, the Ministry of Interior in the United Arab Emirates is considered a model. The study aims to determine the role of crisis management in the Ministry of Interior in the UAE in improving performance and measuring the impact of its employment on the performance of human resources and the quality of service provided. The problem of the study is that human resources have a very important role in crisis management and response. The presence of an active vital leadership is important when the organization is exposed to a real crisis and when the leadership alone is not sufficient. When a crisis is resolved, information systems may not be available and human resources may not be prepared, or able to respond to and deal with the crisis, leaving the organization in a dysfunctional state. Thus, demands from stakeholder’s increase and public scrutiny intensifies. To achieve the objectives of the study, the researcher adopts the descriptive analytical approach to collect the information. The study concludes with a set of results and recommendations. The most important results are that there is a direct statistically significant relationship between the practices of human resource management strategies and plans, and the development of creativity aspects in crisis management. Regarding recommendations, the study recommended the necessity of working to enhance crisis management by developing plans and implementing policies and standards for crisis management and business continuity, in addition to the need to improve the level of human resources performance by employing competent people and setting a time plan for training employees of the Ministry of Interior at various levels about crisis management programs.
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In-Text Citation: (Shehhi & Yaacob, 2022)
To Cite this Article: Shehhi, H. A. A. S. A., & Yaacob, A. B. C. (2022). Crisis Management Model in Improving the Performance Level of Human Resources in the Ministry of Interior in the United Arab Emirates. International Journal of Academic Research in Business and Social Sciences, 12(9), 1232– 1240.
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