Social Commerce Sites (SCSs) are any online commercial activities that use social media to promote businesses. The rapid growth of the SCSs enables businesses to enhance their commercial activities to reach broad segments. Leveraging the significant growth of SCSs, the present study aims to examine the factors to elevate consumers’ decision making process underpinned by the Social Cognitive Theory (SCT) of mass communication by Bandura. This paper uncovers the influence of four factors: price consciousness, deal proneness, coupon proneness, and electronic word-of-mouth (e-WOM) on the consumer purchase intention on SCSs. The findings revealed significant positive relationships between three factors: deal proneness, electronic word-of-mouth (e-WOM), and coupon proneness on consumer purchase intention in SCSs. The practical implication suggests that marketers and firms are advised to focus on deal proneness on SCSs to attain competitive dominance in escalating consumer purchase intention. This research can assist businesses to stimulate consumer purchase intention through online transactions on SCS platforms.
Achadinha, N. M.-J., Jama, L., & Nel, P. (2014). The drivers of consumers’ intention to redeem a push mobile coupon. Behaviour & Information Technology, 33(12), 1306–1316. https://doi.org/10.1080/0144929X.2014.883641
Ahmad, S. N., & Laroche, M. (2017). Analyzing electronic word of mouth: A social commerce construct. International Journal of Information Management, 37(3), 202–213. https://doi.org/10.1016/J.IJINFOMGT.2016.08.004
Akman, I., & Mishra, A. (2017). Factors influencing consumer intention in social commerce adoption. Information Technology & People, 30(2), 356–370.
https://doi.org/10.1108/ITP-01-2016-0006
Bandura, A. (1991). Social cognitive theory of self-regulation. Organizational Behavior and Human Decision Processes, 50(2), 248–287. https://doi.org/10.1016/0749-5978(91)90022-L
Bandura, A. (2001). Social Cognitive Theory of Mass Communication. Media Psychology, 3(3), 265–299. https://doi.org/10.1207/S1532785XMEP0303_03
Bansal, G., & Chen, L. (2011). If they Trust our E-commerce Site, Will They Trust our Social Commerce Site Too? Differentiating the Trust in E-commerce and S-commerce: The Moderating Role of Privacy and Security Concerns. In G. Bansal & L. Chen (Eds.), MWAIS 2011 Proceeding. Retrieved from http://aisel.aisnet.org/mwais2011/20
Beurer-Zuellig, B., & Seiler, R. (2017). Deal or no deal? Assessing the daily deal shopper. Proceedings of the Annual Hawaii International Conference on System Sciences, 4108–4117. https://doi.org/10.24251/HICSS.2017.497
Cheah, I., Phau, I., & Liang, J. (2015). Factors influencing consumers’ attitudes and purchase intentions of e-deals. Marketing Intelligence & Planning, 33(5), 763–783. https://doi.org/10.1108/MIP-05-2014-0081
Erdil, T. S. (2015). Effects of Customer Brand Perceptions on Store Image and Purchase Intention: An Application in Apparel Clothing. Procedia - Social and Behavioral Sciences, 207, 196–205. https://doi.org/10.1016/J.SBSPRO.2015.10.088
Erkan, I., & Evans, C. (2018). Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions. Journal of Marketing Communications, 24(6), 617–632. https://doi.org/10.1080/13527266.2016.1184706
Filieri, R., McLeay, F., Tsui, B., & Lin, Z. (2018). Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services. Information & Management, 55(8), 956–970.
https://doi.org/10.1016/J.IM.2018.04.010
Gonzalez, E. (2016). Exploring the Effect of Coupon Proneness and Redemption Efforts on Mobile Coupon Redemption Intentions. International Journal of Marketing Studies, 8(6). https://doi.org/10.5539/ijms.v8n6p1
Hajli, M. (2013). A research framework for social commerce adoption. Information Management & Computer Security, 21(3), 144–154. https://doi.org/10.1108/IMCS-04-2012-0024
Hernández-Ortega, B. (2018). Don’t believe strangers: Online consumer reviews and the role of social psychological distance. Information & Management, 55(1), 31–50. https://doi.org/10.1016/J.IM.2017.03.007
Ieva, M., De Canio, F., & Ziliani, C. (2018). Daily deal shoppers: What drives social couponing? Journal of Retailing and Consumer Services, 40, 299–303.
https://doi.org/10.1016/J.JRETCONSER.2017.03.005
Iranmanesh, M., Jayaraman, K., Zailani, S., & Ghadiri, S. M. (2017). The effects of consumer perception of volume discount benefits on intention to purchase grocery products. Asia Pacific Journal of Marketing and Logistics, 29(5), 1017–1035.
https://doi.org/10.1108/APJML-07-2016-0135
Jeng, S. P., & Lo, M. F. (2019). Lowest price guarantees on airline websites: Perceived believability, perceived value, and purchase intentions. Journal of Air Transport Management, 75, 85–91. https://doi.org/10.1016/J.JAIRTRAMAN.2018.12.002
Johnstone, M.-L., & Hooper, S. (2016). Social influence and green consumption behaviour: a need for greater government involvement.
Http://Dx.Doi.Org/10.1080/0267257X.2016.1189955, 32(9–10), 827–855.
https://doi.org/10.1080/0267257X.2016.1189955
Jung, K., & Lee, B. Y. (2010). Online vs. Offline Coupon Redemption Behaviors. International Business & Economics Research Journal (IBER), 9(12), 23.
https://doi.org/10.19030/IBER.V9I12.345
Kim, N., & Kim, W. (2018). Do your social media lead you to make social deal purchases? Consumer-generated social referrals for sales via social commerce. International Journal of Information Management, 39, 38–48.
https://doi.org/10.1016/J.IJINFOMGT.2017.10.006
Kumar, V., & Rajan, B. (2012). Social coupons as a marketing strategy: a multifaceted perspective. Journal of the Academy of Marketing Science.
https://doi.org/10.1007/s11747-011-0283-0
Lee, C. S., & Ma, L. (2012). News sharing in social media: The effect of gratifications and prior experience. Computers in Human Behavior, 28(2), 331–339.
https://doi.org/10.1016/J.CHB.2011.10.002
Lee, I. (2018). Usefulness, funniness, and coolness votes of viewers. Industrial Management & Data Systems, 118(4), 700–713. https://doi.org/10.1108/IMDS-04-2017-0151
Liang, T.-P., & Turban, E. (2011). Introduction to the Special Issue Social Commerce: A Research Framework for Social Commerce. International Journal of Electronic Commerce, 16(2), 5–14. https://doi.org/10.2753/JEC1086-4415160201
Lim, C. M., Runyan, R., & Kim, Y.-K. (2013). Segmenting luxe-bargain shoppers using a fuzzy clustering method. International Journal of Retail & Distribution Management, 41(11/12), 848–868. https://doi.org/10.1108/IJRDM-01-2013-0012
Lim, J. S., Choe, M. J., Zhang, J., & Noh, G. Y. (2020). The role of wishful identification, emotional engagement, and parasocial relationships in repeated viewing of live-streaming games: A social cognitive theory perspective. Computers in Human Behavior, 108(September 2019), 106327. https://doi.org/10.1016/j.chb.2020.106327
Lin, H. C., & Chang, C. M. (2018). What motivates health information exchange in social media? The roles of the social cognitive theory and perceived interactivity. Information & Management, 55(6), 771–780. https://doi.org/10.1016/J.IM.2018.03.006
Lin, X., Li, Y., & Wang, X. (2017). Social commerce research: Definition, research themes and the trends. International Journal of Information Management, 37(3), 190–201. https://doi.org/10.1016/J.IJINFOMGT.2016.06.006
Liu, C., Bao, Z., & Zheng, C. (2019). Exploring consumers’ purchase intention in social commerce. Asia Pacific Journal of Marketing and Logistics, 31(2), 378–397. https://doi.org/10.1108/APJML-05-2018-0170
Liu, F., Zhao, X., Chau, P. Y. K., & Tang, Q. (2015). Roles of perceived value and individual differences in the acceptance of mobile coupon applications. Internet Research, 25(3), 471–495. https://doi.org/10.1108/IntR-02-2014-0053
Liu, H., Chu, H., Huang, Q., & Chen, X. (2016). Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce. Computers in Human Behavior, 58, 306–314. https://doi.org/10.1016/J.CHB.2016.01.012
Lu, B., Fan, W., & Zhou, M. (2016). Social presence, trust, and social commerce purchase intention: An empirical research. Computers in Human Behavior, 56, 225–237. https://doi.org/10.1016/J.CHB.2015.11.057
Mills, P., & Zamudio, C. (2018). Scanning for discounts: examining the redemption of competing mobile coupons. Journal of the Academy of Marketing Science, 46(5), 964–982. https://doi.org/10.1007/s11747-018-0592-7
Peng, C. T., Wu, T. Y., Chen, Y., & Atkin, D. J. (2019). Comparing and modeling via social media: The social influences of fitspiration on male instagram users’ work out intention. Computers in Human Behavior, 99, 156–167.
https://doi.org/10.1016/J.CHB.2019.05.011
Rezaei, S. (2015). Segmenting consumer decision-making styles (CDMS) toward marketing practice: A partial least squares (PLS) path modeling approach. Journal of Retailing and Consumer Services, 22, 1–15. https://doi.org/10.1016/J.JRETCONSER.2014.09.001
Sheu, J. J., & Chu, K. T. (2017). Mining association rules between positive word-of-mouth on social network sites and consumer acceptance: A study for derivative product of animations, comics, and games. Telematics and Informatics, 34(4), 22–33. https://doi.org/10.1016/J.TELE.2016.12.010
Siahtiri, V., & Lee, W. J. (Thomas). (2019). How do materialists choose prominent brands in emerging markets? Journal of Retailing and Consumer Services, 46, 133–138. https://doi.org/10.1016/J.JRETCONSER.2017.08.021
Stephen, A. T., & Toubia, O. (2010). Deriving value from social commerce networks. Journal of Marketing Research, 47(2), 215–228.
Vakeel, K. A., Sivakumar, K., Jayasimha, K. R., & Dey, S. (2018). Service failures after online flash sales: role of deal proneness, attribution, and emotion. Journal of Service Management.
Wadera, D., & Sharma, V. (2018). IMPULSIVE BUYING BEHAVIOR IN ONLINE FASHION APPAREL SHOPPING: AN INVESTIGATION OF THE INFLUENCE OF THE INTERNAL AND EXTERNAL FACTORS AMONG INDIAN SHOPPERS 55 Impulsive Buying. SOUTH ASIAN JOURNAL OF MANAGEMENT, 25(3). Retrieved from
https://www.researchgate.net/publication/335061840
Wang, J. J., Wang, L. Y., & Wang, M. M. (2018). Understanding the effects of eWOM social ties on purchase intentions: A moderated mediation investigation. Electronic Commerce Research and Applications, 28, 54–62. https://doi.org/10.1016/J.ELERAP.2018.01.011
Wang, T., Yeh, R. K. J., Chen, C., & Tsydypov, Z. (2016). What drives electronic word-of-mouth on social networking sites? Perspectives of social capital and self-determination. Telematics and Informatics, 33(4), 1034–1047.
https://doi.org/10.1016/J.TELE.2016.03.005
Wang, Y., & Herrando, C. (2019). Does privacy assurance on social commerce sites matter to millennials? International Journal of Information Management, 44, 164–177. https://doi.org/10.1016/J.IJINFOMGT.2018.10.016
Wu, T. Y., & Lin, C. A. (2017). Predicting the effects of eWOM and online brand messaging: Source trust, bandwagon effect and innovation adoption factors. Telematics and Informatics, 34(2), 470–480. https://doi.org/10.1016/J.TELE.2016.08.001
Yang, X. (2019). How perceived social distance and trust influence reciprocity expectations and eWOM sharing intention in social commerce. Industrial Management & Data Systems, 119(4), 867–880. https://doi.org/10.1108/IMDS-04-2018-0139
Yusuf, A. S., Che Hussin, A. R., & Busalim, A. H. (2018). Influence of e-WOM engagement on consumer purchase intention in social commerce. Journal of Services Marketing, 32(4), 493–504. https://doi.org/10.1108/JSM-01-2017-0031
Zheng, X., Lee, M., & Cheung, C. M. K. (2017). Examining e-loyalty towards online shopping platforms. Internet Research, 27(3), 709–726. https://doi.org/10.1108/IntR-01-2016-0002.
In-Text Citation: (Sugiran et al., 2022)
To Cite this Article: Sugiran, H. S. A., Sulaiman, Z., Mas’od, A., Hasbullah, & Nadia, N. (2022). Price Consciousness, Deal and Coupon Proneness, E-Wom and Purchase Intention on Social Commerce Sites. International Journal of Academic Research in Business and Social Sciences, 12(9), 1170– 1180.
Copyright: © 2022 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode