This paper presents the results of a questionnaire survey conducted on the selected public schools at Perak in Malaysia. Thus, it involves the school's teachers as the appointed respondents to deal with non-technical issues about the Level of maintenance performance concerning service delivery. Questionnaires are distributed to the five primaries and four secondary schools, respectively. The questionnaire instrument was used for collecting primary data. Data were analysed using the Statistical Package of Social Science (SPSS 27.0) to generate Factor Analysis (FA). As a result, there are fourteen identified Maintenance Service Delivery Characteristics (MSDCs): Timeliness, Beyond the call of duty, Records and documents, Monitoring and inspection, Manpower management, Work order completion, maintenance-related accidents, Flexibility, Service Quality, Knowledge Sharing, Contractors' skill, Administration, Standard operating procedure and Level of a nuisance. The results generated from the survey are proposed to be considered in the school maintenance service delivery as a part of initiatives to improve the efficiency of school maintenance performance. The significant impact of the study findings will benefit the school building users by providing a conducive school environment (CSE).
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In-Text Citation: (Radzuan et al., 2022)
To Cite this Article: Radzuan, N. A. M., Ali, I. M., Sudirman, M. D., Isa, A. F. M., & Hassin, M. A. (2022). Assessment on The Maintenance Service Delivery Characteristics (MSDCs): Case Study of The Public Schools in Perak, Malaysia. International Journal of Academic Research in Business and Social Sciences, 12(10), 414– 425.
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