This study aims to examine the factors influencing the cleanliness, physical facilities, and room décor of the housekeeping services and practices in hotel. This study has three research objectives, research questions, and hypotheses. The theoretical frameworks were created using theories, models, and prior research findings about variable connections. According to the findings, there is a highly positive correlation between each of the independent variables and customer satisfaction, indicating that the relationship is statistically significant. The regression analysis shows cleanliness, and physical facilities have a significant impact on customer satisfaction because their p-values are less than 0.05, which are 0.04, 0.00, and 0.00 respectively. The results indicated that the authors' hypothesized that cleanliness has a positive correlation with customer satisfaction.
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