International Journal of Academic Research in Business and Social Sciences

search-icon

A Study on Impacts on Working Environment of Employees in the Hotel Industry

Open access
One of the many challenges in hotel industry is to satisfy its employees in order to cope up with the environment and to achieve success. In order to increase efficiency, effectiveness, productivity and job commitment of employees, the organization must satisfy the needs of its employees by providing good working conditions. The study aimed to examine the impact on working environment of employees in the Hotel Industry. This research aims to identify the relationship between employee job stress, employee burnout and employee job satisfaction towards working environment. To select the respondents for the sample, a simple non-random sampling technique was used. For this report, fifty (50) respondents were selected. For data collecting, quantitative research questionnaires were used. Frequency analysis, descriptive analysis and correlation analysis were used in this research. The study was conducted in Malaysia.
Çivilida?, A. (2014). Hotel employees' mobbing, burnout, job satisfaction, and perceived organizational support: A research on hospitality in Turkey. European Scientific Journal, 10, 1-22. Retrieved from https://www.researchgate.net/publication/282975727_HOTEL_EMPLOYEES_MOBBING_BURNOUT_JOB_SATISFACTION_AND_PERCEIVED_ORGANIZATIONAL_SUPPORT_A_RESEARCH_ON_HOSPITALITY_IN_TURKEY
Gorji, M. (2011). The effect of job burnout dimension on employees' performance. International Journal of Social Science and Humanity, 1(3), 243-246. https://doi.org/10.7763/IJSSH.2011.V1.43. Retrieved from https://www.researchgate.net/publication/275306213_The_Effect_of_Job_Burnout_Dimension_on_Employees'_Performance
Harjanti, D. (2019). Burnout and employee performance in hospitality industry: The role of social capital. Jurnal Teknik Industri, 21, 15-24. https://doi.org/10.9744/jti.21.1.15-24. Retrieved from https://www.researchgate.net/publication/334302360_Burnout_and_Employee_Performance_in_Hospitality_Industry_The_Role_of_Social_Capital
Ismail, F. L. M., Abd Wahab, N. A., Ismail, A., & Abdul Latiff, L. (2019). Job satisfaction and work life quality among employees of hotel industry in Malaysia. International Journal of Civil Engineering and Technology, 10(04), 62-70. Retrieved from https://studylib.net/doc/25255809/job-satisfaction-and-work-life-quality-among-employees-of-hotel-industry-in-malaysia
Ko, C. H. (2020). Exploring hotel employee’s work stress by individual characteristics. OALib, 7, 1-15. https://doi.org/10.4236/oalib.1106023. Retrieved from https://www.researchgate.net/publication/338625652_Exploring_Hotel_Employee's_Work_Stress_by_Individual_Characteristics
Olaniyi, A. A. (2013). Effects of job stress and motivation on performance of employees in hotel industry (Hotels at Dublin Airport). National College of Ireland. Retrieved from http://trap.ncirl.ie/910/1/aolaniyi.pdf
O'Neill, J. W., & Davis, K. (2011). Work stress and well-being in the hotel industry. International Journal of Hospitality Management, 30(2), 385–390. https://doi.org/10.1016/j.ijhm.2010.07.007. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3686125/
Swaminath, P. S., & Rajkumar, D. (2013). Stress levels in organizations and their impact on employees’ behaviour. BVIMR Management Edge, 6(1), 79-88. Retrieved from http://iosrjournals.org/iosr-jhss/papers/Conf.17004/Volume-1/2.%2007-10.pdf
World Tourism Organization & International Labour Organization. (2014). Measuring employment in the tourism industries – Guide with best practices. UNWTO, Madrid. Retrieved from https://www.e-unwto.org/doi/pdf/10.18111/9789284416158.
Ahmad, A. Bin. (2024). A Study on Impacts on Working Environment of Employees in the Hotel Industry. International Journal of Academic Research in Business and Social Sciences, 14(9), 2436–2445.