This study is a descriptive study to examine factors influencing rural citizens adoption towards electronic government (E-government) applications. With the objective of E-government services is to provide convenience for their consumers, still consumers preferred to choose the counter instead of the E-government applications. With this scenario occurring at the moment, this study exploring the Diffusion of Innovation (DOI) as a factor that influencing rural citizens adoption towards E-government applications. Adopting survey research, the questionnaires for this study was adapted from several previous studies. Applying a descriptive analysis, respondents for this study were selected conveniently among E-government rural citizens users. Based on the 202 respondents was participated in this study, the findings indicated that complexity, compatibility, relative advantage and image were found to be the factors influencing rural citizens adoption towards electronic government applications. Since respondents located in the rural area, perhaps they noticed that E-government application can improve image within their community or within their organization.
Alomari, M., Woods, P., & Sandhu, K. (2012). Predictors for e? government adoption in Jordan. Information Technology & People, 25(2), 207–234.
Carter, L., & Belanger, F. (2005). The Utilization of e? government Services: Citizen Trust, Innovation and Acceptance Factors. Information Systems Journal, 15(1), 5-25.
Chandra, P. (2015). The Influence of Perceived System Quality and Perceived Information Quality towards Continuance Intention of Tax e-filing System in Malaysia. Journal of Technology and Operations Management, 10(2), 52- 63.
Chatzoglou, P., Chatzoudes, D., & Symeonidis, S. (2015, September). Factors affecting the intention to use e-Government services. In 2015 Federated Conference on Computer Science and Information Systems (FedCSIS) (pp. 1489-1498). IEEE.
Schaupp, C. L., & Carter, L. (2005). E-voting: From Apathy to Adoption. Journal of
Enterprise Information Management, 18(5), 586–601. doi:10.1108/17410390510624025
Gupta, K. P., Singh, S., & Bhaskar, P. (2016). Citizen Adoption of e-government: A Literature
Review and Conceptual Framework. Electronic Government, an International Journal, 12(2), 160-185.
Hung, S., Chang, C., & Yu, T. (2006). Determinants of User Acceptance of the e- Government Services: The Case of Online Tax Filing and Payment System. Determinants of User Acceptance of the E-Government Services: The Case of Online Tax Filing and Payment System, 23, 97-122. Retrieved December 1, 2020.
Kamaruddin, K. A., & Noor, N. L. M. (2017). From e-government to t-government: A Malaysian Citizens’ Readiness Study. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 9(2-9), 15-21.
Karavasilis, I., Zafiropoulos, K., & Vrana, V. (2010). Extending TAM to Understand E-Governance Adoption by Teachers in Greece. Communications in Computer and
Information Science, 112, 57–68
Kumar, R., Sachan, A., & Mukherjee, A. (2018). Direct vs Indirect e-government Adoption:
An Exploratory Study. Digital Policy, Regulation and Governance.
Lean, O. K., Zailani, S., Ramayah, T., & Fernando, Y. (2009). Factors Influencing Intention to
Use e-government Services among Citizens in Malaysia. International Journal of
Information Management, 29(6), 458–475. doi:10.1016/j.ijinfomgt.2009.03.012
Liang, S., & Lu, H. (2013). Adoption of e? government Services: An Empirical Study of the
Online Tax Filing System in Taiwan. Online Information Review, 37(3), 424-442.
doi:10.1108/oir-01-2012-0004
Mensah, I. K. (2019). Factors Influencing the Intention of University Students to Adopt and
Use e-government Services: An Empirical Evidence in China. SAGE Open, 9(2),
2158244019855823.
Suki, M. N., & Ramayah, T. (2010). User Acceptance of the e-government Services in Malaysia: Structural Equation Modelling Approach. Interdisciplinary Journal of Information, Knowledge, and Management 5, 395-413.
Moore, G. C., & Benbasat, I. (1991). Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation. Information System
Research, 2(3), 1991-222. doi:10.1287/isre.2.3.192
Ramli, R. M. (2017). E? government Implementation Challenges in Malaysia and South Korea:
A Comparative Study. The Electronic Journal of Information Systems in Developing Countries, 80(1), 1-26.
Rogers, E. M. (1995). Diffusion of Innovations: 4th edition, New York: Free Press.
Rogers, E. M. (2003). Diffusion of Innovations: 5th edition, New York: Free Press.
Rokhman, A. (2011). E-Government Adoption in Developing Countries; The case of
Indonesia. Journal of Emerging Trends in Computing and Information Sciences, 2(5), 228-236.
Ross, P., LinMing, P., Hutton, N., & Jianshe, L. (2004). Revolutionary e-government Strategies
across Asia-Pacific. Retrieved June 1, 2020, from Alcatel Communications Review.
Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill Building Approach.
John Wiley & Sons.
Shuib, L., Yadegaridehkordi, E., & Ainin, S., (2019). Malaysian Urban Poor Adoption of e-
government Applications and their Satisfaction. Cogent Social Sciences, 5(1), 1-18.
Siddiquee, N. A. (2008). E-Government and Innovations in Service Delivery: The Malaysian
Experience. International Journal of Public Administration, 31(7), 797–815.
UNEGS. (2018). United Nations E-Government survey 2018: Gearing E-Government to support transformation towards sustainable and resilient societies. Retrieved from https://publicadministration.un.org/egovkb/Portals/egovkb/Documents/un/2018-Survey/E- Government%20Survey%202018_FINAL%20for%20web.pdf
United Nations E-government Survey 2020. (2020). Retrieved January 1, 2021,
from https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Goverment Survey-2022
Zafiropoulos, K., Karavasilis, I., & Vrana, V. (2012). Assessing the Adoption of e- Government Services by Teachers in Greece. Future Internet, 4(2), 528-544.
doi:10.3390/fi4020528
In-Text Citation: (Karim et al., 2022)
To Cite this Article: Karim, R. A., Saferdin, W. A. A. W. M., Arham, A. F., Idris, N. L., & Kamarudin, N. H. (2022). Examining the Factors Influencing Rural Citizens Adoption Towards Electronic Government Applications: A Descriptive Analysis. International Journal of Academic Research in Business and Social Sciences, 12(11), 2832– 2844.
Copyright: © 2022 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
