This research investigates the effect of internal marketing on the employee retention in manufacturing industry of District Sialkot, Pakistan. Marketing can be divided into two broad categories, internal marketing and external marketing. According to internal marketing concept, employees are considered as internal customers of organization and jobs are considered as internal products that satisfy needs and wants of internal customers while addressing the objectives of the firm. Internal marketing is very important in manufacturing industry where the manufacturing depends on the employees. This study is derived from the literature that provides the basis for the study. A questionnaire which includes 24 was designed to collect the data from 22 industries of district Sialkot. The results of this research showed that the internal marketing: motivation, empowerment and internal communication has strong impact on employee’s retention. Therefore if the manufacturing industries want to retain their employees for the longer period, it is recommended that appropriate attention should be given to internal marketing.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode