This study aimed to explore the customers’ satisfaction level of the Ar-Rahnu YaPEIM service quality in the Muallim district, Perak. The CARTER model was utilized to analyse the customers’ satisfaction of the Ar-Rahnu YaPEIM service quality in the Muallim district, Perak. This study used the quantitative method which involved two analysis: descriptive and inferential analysis. The findings showed that the responsive, empathy, and tangible elements were the significant variables in influencing customer satisfaction of the Ar-Rahnu YaPEIM service quality. The findings also showed that the customer satisfaction level of the service quality provided by the Ar-Rahnu YaPEIM in the Muallim district in Perak was at a high level.
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In-Text Citation: (Hussin et al., 2022)
To Cite this Article: Hussin, M. Y. M., Sulaiman, N. S. M., Razak, A. A., Muhammad, F., & Shaarani, A. Z. M. (2022). Customers’ Satisfaction Level of the Ar-Rahnu YaPEIM Service Quality in the Muallim District, Perak. International Journal of Academic Research in Business and Social Sciences, 12(11), 2714– 2722.
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