Majority of developing Countries are in the process of improving service delivery with a focus on Job Performance. Job Performance is the sum total of employee efforts measured based on Organization Performance. The Public Service in Kenya is involved in enhancing Job Performance through Leveraging on the current Technology. The study assessed the nexus between Leveraging on Technology and Job Performance in Kenya. A descriptive research design was employed. The study was conducted at the Department of Finance and Economic Planning, County Government of Embu targeting a sampling frame of 120 employees. A sample size of 92 respondents was obtained from the sampling frame using Yamane formula. Proportionate random sampling was used to identify the targeted respondents. A questionnaire was utilized to collect data. Data was collected on Demographic Information, Leverage on Technology and Job performance. Both descriptive and inferential statistics were utilized to analyze the data. Results were displayed in column charts, tables and pie-charts. The study findings established that Leveraging on Technology had a positive and significant relationship with Job Performance. Leveraging on Technology had a significant p-value of 0.000. When Leverage on Technology is equal to zero, Job Performance is equal to 0.024 units. Subsequently, when one improves Leverage on Technology by one unit, there is an increase in Job Performance by 0.997 units. The co-efficient of determination (R2) has a value of 0.986, a discovery that Leverage on Technology results to a 98.6% of the deviations in Job Performance. This means that Job Performance in the Public Service, is greatly influenced by Leverage on Technology. Further the study findings established that 64.6% of the respondents agreed that their office had a reliable internet connectivity, 64.6% of the respondents agreed that there was a reliable ICT office that provided technical support, 63.6% of the respondents agreed that the department provided adequate access to laptops/desktops, 88.9% of the respondents were in agreement that there was reliable supply of electricity in their offices, 86.9% of the respondents were in agreement that the use of software like IFMIS improves work efficiency and 81.8% of the respondents were in agreement that they were provided with adequate security for the technology. The study recommends that Government Ministries, Counties, Departments and Agencies should endeavor to leverage on technology to improve their productivity and efficiency.
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In-Text Citation: (Kangethe et al., 2022)
To Cite this Article: Kangethe, A. T. W., Njoroge, P. M., Wangombe, C. W., Munyi, C. M., & Njeru, R. G. (2022). Leveraging on Technology and Job Performance in the Public Service: A Study of Department of Finance and Economic Planning, Embu County Kenya. International Journal of Academic Research in Business and Social Sciences, 12(11), 2630– 2644.
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