Housekeeping is one such department which involves lots of laborious work and tasks which shall be automated to increase effectiveness, the trends of technology are positively impacting the hotel including the housekeeping department. The current study investigates the role of ease of use and usefulness of housekeeping technology on job intention. The relationship between perceived ease of use (PEOU) and perceived usefulness (PU) is assessed in this study. The quantitative approach has been adopted to analyze the data through a questionnaire survey from housekeeping employees in the housekeeping department. The major findings of the study include that perceived ease of use (PEOU) and perceived usefulness (PU) has a positive effect on housekeeping technology intention to use.
Abu-Dalbouh. (2013). A Questionnaire Approach Based on the Technology Acceptance Model for Mobile Tracking on Patient Progress Applications. Journal of Computer Science, 9(6), 763–770. https://doi.org/10.3844/jcssp.2013.763.770
Ammerlaan, J., Van Os-Medendorp, H., Scholtus, L., De Vos, A., Zwier, M., Bijlsma, H., & Kruize, A. A. (2014). Feasibility of an online and a face-to-face version of a self-management program for young adults with a rheumatic disease: experiences of young adults and peer leaders. Pediatric Rheumatology, 12(1). https://doi.org/10.1186/1546-0096-12-10
Agag, G., & El-Masry, A. A. (2016). Understanding consumer intention to participate in the online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust. Computers in Human Behavior, 60, 97–111. https://doi.org/10.1016/j.chb.2016.02.038
Attala, J. (2019). 10 ways smart technology is reshaping the hotel industry. Hotel Management. https://www.hotelmanagement.net/tech/10-ways-smart-technology-reshaping-hotel-industry.
Buhalis, D., & Moldavska, I. (2021). In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences. Information and Communication Technologies in Tourism 2021, 30–44. https://doi.org/10.1007/978-3-030-65785-7_3
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology:A Comparison of Two Theoretical Models. Management Science, 35(8), 982–1003. https://doi.org/10.1287/mnsc.35.8.982
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance ofInformation Technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Ham, S., Kim, G. W., & Jeong, S. (2005). Effect of information technology on performance in upscale hotels. International Journal of Hospitality Management, 24(2), 281–294. https://doi.org/10.1016/j.ijhm.2004.06.010
Hamid, R., Ong, M. H. A., Razak, I. R. A., Ismail, T. A. T., Ramli, N., & Nawawi, Z. M. W. N. W. (2020). User Acceptance of Smart Housekeeping: A Study of TAM Model Prototype in Hotel Industry. Int. J Sup. Chain. Mgt Vol, 9(3), 308.
Ivanov, S., Seyitoglu, F., & Markova, M. (2020). Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. Information Technology & Tourism. https://doi.org/10.1007/s40558-020-00187-x
Jeong, M., Lee, M., & Nagesvaran, B. (2016). Employees’ use of mobile devices and their perceived outcomes in the workplace: A case of a luxury hotel. International Journal of Hospitality Management, 57, 40–51. https://doi.org/10.1016/j.ijhm.2016.05.003
Bevan, N. (2009). What Is The Difference Between The Purpose Of Usability And User Experience Evalua-Tion Methods? Proceedings of the Workshop UXEM, 9
Albert, W., and Tullis, T. (2013). Measuring The User Experience: Collecting, Analyzing, And Presenting Usability Metrics. Waltham, MA, USA: Morgan Kaufmann
Groth, A., and Haslwanter, D. (2015). Perceived Usability Attractiveness And Intuitiveness Of Responsive Mobile Tourism Websites: A User Experience Study. In L. Tussyadiah, A. Inversini (Eds.), Information and Communication Technologies in Tourism 2015. 593-606.
Law, E. L. C., Roto, V., Hassenzahl, M., Vermeeren, A. P. O. S., and Kort, J. (2009). Understanding, Scoping, And Defining User Experience: A Survey Approach. CHI 2009-User Experience, Boston, MA, USA, 7 Apr.
Roto, V. (2008). User Experience Research In The Design And Development Phase. Keynote at the User Experience & User Generated Content Workshop. Salzburg, Austria.
Dabholkar, P. A., and Bagozzi, R. P.( 2002), “An attitudinal model of technology-based self-service: moderating effects of consumer traits and situational factors,” Journal of the Academy of Marketing Science, Volume 30, Number 3, pp.184-201.
Lucas, H. C., and Spitler, V. K. (1999), “Technology use and performance: A field study of broker workstations,” Decision Sciences, Volume 30, Number 2, pp.291-311.
Vijayasarathy, L. R. (2004), “Predicting consumer intentions to use on-line shopping: The case for an augmented technology acceptance model,” Information & Management, Volume 41, Number6, pp.747- 762.
Wilsona, N., Kenib, K., Tan, P. H. P. (2021). The Role of Perceived Usefulness and Perceived Ease-of-Use Toward Satisfaction and Trust which Influence Computer Consumers’ Loyalty in China Gadjah Mada International Journal of Business Vol. 23, No. 3: 262-294
In-Text Citation: (Mardhiah et al., 2022)
To Cite this Article: Mardhiah, A., Farisha, N., Yuan, W. P., & Tony, F. N. (2022). Investigating the Influence of Perceived Ease of Use and Perceived Usefulness on Housekeeping Technology Intention to Use. International Journal of Academic Research in Business and Social Sciences, 12(11), 1245– 1252.
Copyright: © 2022 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
