Supply chain performance is a critical determinant of an organization's overall efficiency, competitiveness, and customer satisfaction. The study sought to determine the moderation effect of logistics management systems on relationship between urban logistics and supply chain performance for e-commerce firms. The study specifically sought to determine the effects of urban demand, urban freight distribution and accessibility on supply chain performance, and the moderating effect of logistics management systems on each of the relationships. Explanatory research design was used, where Primary data were collected using questionnaires from a sample size of 281 respondents. Correlation results indicate that urban demand, urban freight distribution and accessibility are positively and significantly correlated to supply chain performance. Regression results indicate that urban demand (?=0.218, p<0.05), urban freight distribution (?=0.169, p<0.05) and Accessibility (?=0.123, p<0.05) are significant and positively related to supply chain performance. The conditional effect regression results indicate that logistics management systems moderate the relationship between; urban demand (?=0.03, ?R²=0.001, p<0.05), urban freight distribution (?=0.10, ?R²=0.009, p<0.05), and accessibility (?=0.04, ?R²=0.002, p<0.05) on supply chain performance. To optimize performance, e-commerce firms should invest in technology to capture data on customer backgrounds, demands, and preferences, enabling them to understand and satisfy customer expectations.
Aharoni, Y. (2024). How small firms can achieve competitive advantage in an interdependent world. In Standing on the Shoulders of International Business Giants (pp. 263-274): World Scientific.
Alexandro, R., & Basrowi, B. (2024). The influence of macroeconomic infrastructure on supply chain smoothness and national competitiveness and its implications on a country's economic growth: evidence from BRICS countries. Uncertain Supply Chain Management, 12(1), 167-180.
Ali, A., & Bisht, L. (2018). Customers’ satisfaction in public and private sector banks in India: A comparative study. J Fin Mark. 2018; 2 (3): 27-33. J Fin Mark 2018 Volume 2 Issue 3, 28.
Allen, J., Piecyk, M., Piotrowska, M., McLeod, F., Cherrett, T., Ghali, K., . . . Friday, A. (2018). Understanding the impact of e-commerce on last-mile light goods vehicle activity in urban areas: The case of London. Transportation Research Part D: Transport and Environment, 61, 325-338.
Arnäs, P. O., Holmström, J., & Kalantari, J. (2013). In-transit services and hybrid shipment control: The use of smart goods in transportation networks. Transportation Research Part C: Emerging Technologies, 36, 231-244.
Bardaki, C., Kourouthanassis, P., & Pramatari, K. (2011). Modeling the information completeness of object tracking systems. The Journal of Strategic Information Systems, 20(3), 268-282.
Chang, C.-W., Chiang, D. M., & Pai, F.-Y. (2012). Cooperative strategy in supply chain networks. Industrial marketing management, 41(7), 1114-1124.
Cleophas, C., Cottrill, C., Ehmke, J. F., & Tierney, K. (2019). Collaborative urban transportation: Recent advances in theory and practice. European journal of operational research, 273(3), 801-816.
Dablanc, L. (2007). Goods transport in large European cities: Difficult to organize, difficult to modernize. Transportation Research Part A: Policy and Practice, 41(3), 280-285.
Deng, H.-M., Wang, C., Cai, W.-J., Liu, Y., & Zhang, L.-X. (2020). Managing the water-energy-food nexus in China by adjusting critical final demands and supply chains: An input-output analysis. Science of the total environment, 720, 137635.
Dinwoodie, J. (2006). Rail freight and sustainable urban distribution: Potential and practice. Journal of transport geography, 14(4), 309-320.
Fatorachian, H., & Kazemi, H. (2021). Impact of Industry 4.0 on supply chain performance. Production Planning & Control, 32(1), 63-81.
Frydlinger, D., Vitasek, K., Bergman, J., & Cummins, T. (2021). A Systemization of Contracts. In Contracting in the New Economy: Using Relational Contracts to Boost Trust and Collaboration in Strategic Business Relationships (pp. 137-147): Springer.
Gu, J., Goetschalckx, M., & McGinnis, L. F. (2010). Research on warehouse design and performance evaluation: A comprehensive review. European journal of operational research, 203(3), 539-549.
Hesse, M., & Rodrigue, J.-P. (2004). The transport geography of logistics and freight distribution. Journal of transport geography, 12(3), 171-184.
Lin, D., & Cui, J. (2021). Transport and mobility needs for an ageing society from a policy perspective: Review and implications. International Journal of Environmental Research and Public Health, 18(22), 11802.
Marcucci, E., & Danielis, R. (2008). The potential demand for a urban freight consolidation centre. Transportation, 35, 269-284.
Motraghi, A., & Marinov, M. V. (2012). Analysis of urban freight by rail using event based simulation. Simulation modelling practice and theory, 25, 73-89.
Muñuzuri, J., Cortés, P., Guadix, J., & Onieva, L. (2012). City logistics in Spain: Why it might never work. Cities, 29(2), 133-141.
Muogboh, O. S., & Ojadi, F. (2018). Indigenous logistics and supply chain management practice in Africa. In Indigenous Management Practices in Africa (Vol. 20, pp. 47-70): Emerald Publishing Limited.
Mutuku, R. N. (2021). Effects of logistics effectiveness on competitive advantage of Kenyan importers of durable consumer goods from Brazil. Strathmore University,
Paweenawat, S. W., & Liao, L. (2023). The role of higher education on migration to cities in Thailand. Cities, 137, 104309.
Qin, X., Liu, Z., & Tian, L. (2020). The strategic analysis of logistics service sharing in an e-commerce platform. Omega, 92, 102153.
Rouzafzoon, J., & Helo, P. (2016). Developing service supply chains by using agent based simulation. Industrial Management & Data Systems, 116(2), 255-270.
Saragih, J., Tarigan, A., Pratama, I., Wardati, J., & Silalahi, E. F. (2020). The impact of total quality management, supply chain management practices and operations capability on firm performance. Polish Journal of Management Studies, 21(2), 384-397.
Shukor, A. A. A., Newaz, M. S., Rahman, M. K., & Taha, A. Z. (2021). Supply chain integration and its impact on supply chain agility and organizational flexibility in manufacturing firms. International Journal of Emerging Markets, 16(8), 1721-1744.
Taniguchi, E., & Thompson, R. G. (2018). City logistics 3: towards sustainable and liveable cities: John Wiley & Sons.
Thottolil, R., Kumar, U., & Chakraborty, T. (2023). Prediction of transportation index for urban patterns in small and medium-sized Indian cities using hybrid RidgeGAN model. Scientific Reports, 13(1), 21863.
Wang, Y., Yuan, Y., Guan, X., Xu, M., Wang, L., Wang, H., & Liu, Y. (2020). Collaborative two-echelon multicenter vehicle routing optimization based on state–space–time network representation. Journal of Cleaner Production, 258, 120590.
Winkelhaus, S., & Grosse, E. H. (2020). Logistics 4.0: a systematic review towards a new logistics system. International Journal of Production Research, 58(1), 18-43.
Yin, C., Zhang, M., Zhang, Y., & Wu, W. (2022). Business service network node optimization and resource integration based on the construction of logistics information systems (Retraction of Vol 18, Pg 723, 2020). In: SPRINGER HEIDELBERG TIERGARTENSTRASSE 17, D-69121 HEIDELBERG, GERMANY.
Yin, W., & Xu, B. (2021). Effect of online shopping experience on customer loyalty in apparel business-to-consumer ecommerce. Textile Research Journal, 91(23-24), 2882-2895.
Kemei, N., Kapkiyai, C., & Uyoga, D. (2024). Urban Logistics and Supply Chain Peformance. Does Logistics Management Systems Moderate? International Journal of Academic Research in Business and Social Sciences, 14(9), 451–464.
Copyright: © 2024 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
