This study investigates the relationship between effectiveness of innovation leadership culture on balanced scorecard performance in life insurance companies in Malaysia Innovation leadership culture refers to the organizational ethos that promotes and sustains innovation through leadership practices, while BSC performance represents the holistic measurement of organizational success across financial, customer, internal business process, and learning and growth perspectives. Drawing on a review of existing literature and empirical data analysis, this research examines how innovation leadership culture influences various dimensions of BSC performance. This research uses quantitative analysis. The population of the research is among agencies sales manager in life insurance companies that register under LIAM. The findings highlight the critical role of innovation leadership culture in fostering organizational innovation and its subsequent impact on BSC performance. The results contribute to both theoretical understanding and practical implications for organizations seeking to enhance their innovation capabilities and improve performance measurement through the Balanced Scorecard framework.
Basadur, M. (2004). Leading others to think innovatively together: Creative leadership. Leadership Quarterly, 15(1), 103–121. https://doi.org/10.1016/j.leaqua.2003.12.007
Calantone, R., Cavusgil, S., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31, 515–524. https://doi.org/10.1016/S0019-8501(01)00203-6
Cascio, W. F., & Aguinis, H. (2008). Staffing Twenty-first-century Organizations. The Academy of Management Annals, 2(1), 133–165. https://doi.org/10.1080/19416520802211461
Fu, Q. (2022). (2022). How Innovation Is Created: A Conceptual Framework From a Knowledge-based View.
Gazi, F., Atan, T., & K?l?ç, M. (2022). The Assessment of Internal Indicators on The Balanced Scorecard Measures of Sustainability. Sustainability (Switzerland), 14(14). https://doi.org/10.3390/su14148595
Kaplan, R. S., Norton, D. P., Beer, M., Eisenstat, R. A., Bamford, J., Ernst, D., Fubini, D. G., Nash, L., & Stevenson, H. (2004). Measuring the Strategic Readiness of Intangible Assets Launching a World-Class Joint Venture. www.bscol.
Khairuddin, S. M. H. S., Haider, S. A., Tehseen, S., & Iqbal, S. (2021). Creativity in construction project through entrepreneurial leadership, innovative ambidexterity and collaborative culture. Advances in Mathematics: Scientific Journal, 10(3), 1529–1546. https://doi.org/10.37418/amsj.10.3.38
(LIAM), L. I. A. of M. (2016). Annual Report 2015.
Muharam, H., Andria, F., & Tosida, E. T. (2020). Effect of process innovation and market innovation on financial performance with moderating role of disruptive technology. Systematic Reviews in Pharmacy, 11(1), 223–232. https://doi.org/10.5530/srp.2020.1.29
Müller, C., & Raich, M. (2005). The ambiguous relationship of leadership and intellectual capital: understanding how intellectual capital is developed. EJ Know. Manage, 3(1), 35–44.
Newman, V., & Chaharbaghi, K. (2000). The study and practice of leadership. Journal of Knowledge Management, 4(1), 64–73.
Ratner, B. (2009). The correlation coefficient: Its values range between 1/1, or do they. Journal of Targeting, Measurement and Analysis for Marketing, 17(2), 139–142. https://doi.org/10.1057/jt.2009.5
Rogers, E. M. (1995). The Diffusion of Innovations. In T. F. P. N. York (Ed.), The Economics of Research and Technology (Fourth Edi). https://doi.org/10.4324/9781351163804-8
Saunila, M. (2014). Performance management through Innovation capability in SMEs.
Saunila, M., & Ukko, J. (2012). A conceptual framework for the measurement of innovationa capability and its effects. Baltic Journal of Management, 7(4), 355–375. https://doi.org/10.1108/17465261211272139
Srisathan, W. A., Ketkaew, C., & Naruetharadhol, P. (2020). The intervention of organizational sustainability in the effect of organizational culture on open innovation performance: A case of thai and chinese SMEs. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1717408
Thanh, N. D., Sam, N. T., Ph??ng, T. T. M., Nhung, N. T. C., & Chi, C. D. (2022). Effects of an Inclusive Leadership Style on Team Performance: The Significance of Promoting Team Innovation Culture in Hanoi-based Software Outsourcing Firms. VNU JOURNAL OF ECONOMICS AND BUSINESS, 2(3). https://doi.org/10.25073/2588-1108/vnueab.4717
Tidd, J., Bessant, J., & Pavitt, K. (2005). Managing Innovation: Integrating technological, market and organizational change.
Wang, Y., Farag, H., & Ahmad, W. (2021). Corporate Culture and Innovation: A Tale from an Emerging Market. British Journal of Management, 32(4), 1121–1140. https://doi.org/10.1111/1467-8551.12478
YuSheng, K., & Ibrahim, M. (2020). Innovation Capabilities, Innovation Types, and Firm Performance: Evidence From the Banking Sector of Ghana. SAGE Open, 10(2). https://doi.org/10.1177/2158244020920892
Aziz, T. N., Tajarahim, N. A., Fadzilah, N. S. M., & Azis, T. M. F. (2024). Fostering Innovation Leadership Culture and Balanced Scorecard Performance in Life Insurance Agencies: Insights from Malaysia. International Journal of Academic Research in Business and Social Sciences, 14(9), 105–112.
Copyright: © 2024 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
