International Journal of Academic Research in Business and Social Sciences

search-icon

The Study of Impact Tacit Knowledge Exchange between Sales and Marketing on Improving Marketing Performance Case Study: Isfahan Mobarakeh Steel

Open access
The present study was aimed to investigate the effect of implicit knowledge sharing between sales and marketing on the marketing performance improvement. This study has been done in Mobarake Steel Company in Isfahan. For this purpose, a main hypothesis and two secondary hypotheses have been developed and tested. This study is a practical research from purpose view and is a co relational-survey one from research methodology perspective. The statistical population of this study includes sales and marketing managers and professionals in Mobarake Steel Company. The population consists of 80 members. The consensus has been used for collecting the research data rather than sampling, as the population is limit. For this purpose, a self-administrated questionnaire with 46 items has been used. The validity of this questionnaire was acknowledged by supervisor and advisor professors and management experts. Also, the reliability of this questionnaire was supported by Cronbach's Alpha of 98%. Study questionnaire includes demographic questions and main questions for testing hypotheses. From 80 distributed questionnaires 72were back (return rate= 82/5%). In addition, collected data were analyzed by statistical tests using AMOS and SPSS software in two levels including descriptive tests: frequency, percent cumulative percentage, mean and standard deviation and perceptive tests: regression modeling, ANOVA, nonparametric test of Kolmogorov-Smirnov and nonparametric test of Friedman. Regarding the outputs of structural equations, DF and GFI, the goodness of fit indices, were appropriate. Based on study findings all of hypotheses were supported. Finally, the results showed that implicit knowledge sharing in marketing and sales influences marketing innovation, productivity ratio, and effectiveness significantly. The results of this study indicated that the seventh hypothesis (the effect of implicit knowledge sharing between sales and marketing on the productivity ratio) has the most path coefficient (0.94) and the third hypothesis (the effect of social opportunities on the implicit knowledge sharing between sales and marketing) has the least path coefficient (0.004). Based on the results of this study, it can be said that implicit knowledge sharing between sale and marketing influences marketing performance significantly.
Ahmed, P., & Rafiq, M. (2003). Internal marketing issues and challenges. European Journal of Marketing, 22(9),PP: 997–1013.
Arnott. C. (2007). Trust : current thinking & future research, European Journal of Marketing 41 (9/10),PP:981-987.
Boisvert Jean, The reciprocal impact of vertical service line extensions on parent brands, Managing Service Quality, 6, 2012, 546-564.
Conrad, C. & Scott, M. P. (2002). Strategic organizational communication in a global economy, US of America, Earl mcpeek.
Dubrin, A. J. (2004). Applying psychology, individual and organizational effectiveness, New Jersey, Pearson, Prentice Hall
Daft, R. L. (2007). Organization theory and design. Translated by Parsayan, A. &A'arabi, M., Culture Research Bureau.
Dennis B. Arnett C. Michael Wittmann (2013). Improving marketing success: The role of tacit knowledge exchange between sales and marketing , Journal of Business Research. 18(2), PP:1-8.
Hyun ,S.S.(2012). A model of a patron’s innovativeness formation toward a chain restaurant brand, International Journal of Contemporary Hospitality Management, 2, 175-199.
Harlow, S. D. (2008). A general theory of competition: Resources, competences, productivity, economic growth. Thousand Oaks, CA: Sage.
Kmieciak,. R.(2012) Innovativeness, empowerment and IT capability : evidence from SMEs, Industrial Management & Data Systems, 5, 707-728.
Li ,.y, Park S.Yong, .B ,Lee,. C.(2008). The impact of the brand management system on brand performance in B–B and B–C environments ,Industrial Marketing Management, 37, 848-855.
Li, C. P. (2007). To share or not to share: Modeling tacit knowledge sharing its mediators and antecedents. Journal of Business Ethics, 70(4), PP:411–428.
Nedelko ,Z and Potocan ,V.(2013). The role of management innovativeness in modern Organizations, Journal of Enterprising Communities: People and Places in the Global Economy, 1, 36-49.
Robbins, S. P (2006). Organizational behavior, Eleventh edition, Prentice- Hall Inc.
Srivasan, P.T, (2005), Emotional Intelligence and Conflict Management Styles among Management Teachers and Students’ UAC funded field study, Department of Management Studies, University of Madras.
Sefoddin,A. Salimi M., Eefahani. M. (2006). Compared to dissemination of knowledge in different levels of innovation systems. Journal of Agricultural Science, No. 4: pp. 77-98.
Santos ,M. L, Belen ,.L. A, Suarez,. L, Diaz, A. M.(2013).The brand management system and service firm competitiveness, Journal of Business Research, 66, 148-157.
Uzkurt, C.(2013). Role of innovation in the relationship between organizational culture and firm performance, European Journal of Innovation Management, 16, 92-117.