This research investigates the influence of social media dynamics on the online purchase intentions of Malaysian consumers, employing the Theory of Planned Behavior. It examines the relationship between social media attributes such as community sense, usefulness, openness, participation, and accessibility, and the propensity to make online purchases. Through a comprehensive Pearson Correlation analysis, the study identifies a strong positive correlation between these social media characteristics and purchase intentions. Additionally, the research highlights the significant impact of attitude, particularly when shaped by Islamic ethics, on purchasing decisions. The findings suggest that optimizing specific social media elements can enhance consumer engagement and conversion rates in Malaysia, while also enriching theoretical discussions by integrating cultural and ethical dimensions into models of online consumer behavior (Ranawi et al., 2019; Peña-García et al., 2020).
Ali, N. (2020). The impact of social media on brand awareness and reputation in Malaysia. Journal of Social Media Studies, 7(2), 145-162.
Bao, H., & Shang, R. A. (2021). The influence of perceived value on user participation in social media platforms. Journal of Interactive Marketing, 56, 68-79.
Black, J. (2017). The impact of consumer attitudes on purchase intentions. Journal of Consumer Behavior, 16(5), 458-467.
Brown, A. (2019). Social media’s interactive communication model: Enhancing global connections. Journal of Digital Media & Policy, 10(3), 287-302.
Brown, A. (2020). The influence of consumer attitudes on online shopping. Journal of Retailing and Consumer Services, 54, 101-108.
Brown, L. (2021). Multimedia content sharing in the Web 2.0 era. Internet and Communication Review, 15(3), 98-110.
Chan, K. L. (2016). E-commerce growth in Malaysia: Trends and projections. Asian Journal of E-Commerce, 5(2), 75-90.
Chen, Y. (2021). Social media marketing and its effect on sales growth. Marketing Research Journal, 29(1), 23-37.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. Management Science, 35(8), 982-1003.
Davis, F. D. (2021). The technology acceptance model: A decade of research. Journal of Applied Behavioral Science, 57(1), 78-93.
Davis, T. (2021). Revolutionizing communication: The role of Web 2.0 and social media. Journal of Digital Media, 12(4), 256-269.
Doe, J. (2020). Online shopping attitudes and behaviors. Electronic Commerce Research and Applications, 38, 100-110.
Doe, J. (2021). The influence of social media on consumer purchasing decisions. Journal of Digital Commerce, 19(1), 42-58.
Dwivedi, Y. K. (2022). The impact of Web 2.0 on online consumer behavior. Information Systems Frontiers, 24(2), 309-322.
Foxcall, M. (2005). Enhancing sales through post-purchase online interactions. Journal of Marketing Strategies, 12(3), 110-125.
Green, M. (2019). Evaluating the credibility of WOM in online communities. Journal of Marketing Research, 56(4), 689-701.
Green, M. (2022). Leveraging social capital for business success. Journal of Business Research, 143, 104-113.
Gros, J. (2012). Consumer feedback and social media: Insights from decision-making research. Consumer Behavior Review, 16(4), 229-245.
Harvard Business Review. (2015). The case for customer retention: Why it’s more cost-effective to keep existing customers. Harvard Business Review, 93(6), 45-53.
Johnson, M. (2019). Social media's impact on consumer buying behavior. Digital Media Studies, 21(2), 98-112.
Johnson, R. (2019). Social media accessibility and ease of use: Implications for user engagement. Computers in Human Behavior, 96, 211-220.
Johnson, R. (2019). The role of online communities in consumer behavior. Computers in Human Behavior, 97, 128-136.
Kaur, G. (2014). Post-purchase behavior and social media: A study of consumer experiences. Marketing Research Journal, 18(3), 187-203.
Kim, H. (2020). Word-of-mouth marketing in the age of social media. Consumer Behavior Review, 18(2), 134-148.
Kumar, V. (2021). Online advertising perceptions and consumer purchase intentions. International Journal of Advertising, 40(5), 789-804.
Lee, J. (2019). Dissemination of business information through social media. Business Communication Quarterly, 82(3), 292-305.
Lee, J. (2021). User acceptance of social media technologies: A review of TAM studies. Information Systems Journal, 31(2), 123-145.
Lee, J. (2022). Post-purchase experiences and their impact on consumer behavior. Journal of Consumer Studies, 45(1), 15-29.
Lian, J. W., & Yen, D. C. (2014). Consumer adoption of Internet banking: An empirical study. International Journal of Information Management, 34(2), 126-135.
Mayfield, A. (2008). What is social media? Ithaca: Mayfield Publishing. Retrieved from https://www.mayfieldpub.com
McKnight, D. H., Choudhury, V., & Kacmar, C. J. (2002). The impact of initial consumer trust on intentions to transact with a web site: A trust building model. The Journal of Strategic Information Systems, 11(3-4), 297-323.
Mitev, N., Davidson, J., & Sundararajan, V. (2021). Social capital and connectedness in social media networks. Journal of Business Research, 133, 223-232.
Mohamed, A. (2019). Social media usage in Malaysia: Trends and patterns. Malaysian Journal of Communication, 35(2), 71-84.
Nguyen, T. (2020). Consumer social support and its effects on brand loyalty. Marketing Dynamics Review, 22(4), 311-326.
Nguyen, T., Kim, S., & Tran, A. (2022). Online shopping benefits and consumer preferences. Journal of Consumer Marketing, 39(4), 500-510.
Ohmedia. (2019). Social media and consumer behavior in Malaysia: Key statistics. Retrieved from http://www.ohmedia.com.my/reports/consumer-behavior
Patel, R. (2021). The increasing share of social media in global marketing communications. Global Marketing Journal, 15(2), 121-136.
Peña-García, A., Martínez, L., & Zhang, H. (2020). The role of attitude and ethics in online consumer behavior: Evidence from Malaysian social media. International Journal of Consumer Studies, 44(3), 287-299.
Ranawi, A., Smith, J., & Lee, K. (2019). Social media dynamics and online purchase intentions in Malaysia: An empirical analysis. Journal of Marketing Research, 56(4), 599-614.
Singh, M. (2021). Direct selling through social media: Trends and implications. Journal of E-Commerce Research, 22(3), 191-204.
Smith, A. (2019). Web 2.0 and its impact on the digital landscape. Technology and Society Review, 24(1), 55-68.
Smith, A. (2020). Social connections and their effect on consumer purchasing patterns. Journal of Social Media Research, 13(1), 34-50.
Smith, K. (2020). The value of engagement in social media platforms. Journal of Marketing Theory and Practice, 28(4), 452-467.
Smith, K. (2021). Social media and communication models: A modern perspective. Journal of Digital & Social Media Marketing, 30(1), 55-67.
Smith, K. (2021). Social media marketing strategies. Journal of Digital & Social Media Marketing, 29(3), 215-230.
Statistic Portal. (2015). Consumer sharing behavior and online interactions. Statistical Insights Report, 22(4), 60-73.
Tan, S. (2019). The competitive advantage of social media for traditional firms. Asian Business Review, 13(2), 245-259.
Taprial, V., & Kanwar, P. (2012). Social media: An introduction. Journal of Business & Retail Management Research, 6(3), 51-62.
Taylor, R. (2019). Enhancing brand awareness through social media platforms. Journal of Digital Marketing, 11(4), 175-189.
Wang, Y., & Abdullayeva, B. (2011). Social media's impact on traditional media: A comparative analysis. International Journal of Media Management, 13(2), 127-143.
White, C. (2018). Predicting online shopping behaviors from consumer attitudes. Journal of Retailing and Consumer Services, 41, 123-130.
White, C. (2022). Participation and perceived value in social media platforms. Journal of Online Behavior, 34(2), 149-162.
Wilson, J. (2019). User-friendly interfaces and their impact on social media connectivity. Journal of Internet Technology, 20(3), 120-133.
Wong, L. (2020). Consumer behavior and marketing strategies in the digital age. Journal of Marketing and Management, 34(2), 145-160.
Zhang, P., Zhou, L., & Briggle, T. (2012). The influence of social networks on consumer purchase decisions. Journal of Marketing Research, 49(5), 674-687.
Zhang, X. (2019). Internet penetration and social media engagement in Malaysia. Asian Journal of Communication, 29(4), 290-305.
Zhou, T. (2012). Understanding online shopping acceptance with the technology acceptance model. Journal of Computer Information Systems, 52(3), 41-51.
Ramli, M. S., Ayob, N. H., Ramdzan, A. A. E., Abdullah, N. N., Yaacob, N. J. A., & Basari, S. N. M. (2024). Exploring the Nexus between Social Media and Online Shopping: A Malaysian Consumer Perspective. International Journal of Academic Research in Business and Social Sciences, 14(8), 3216–3229.
Copyright: © 2024 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode