The COVID-19 pandemic changed how we work, leading many companies to use hybrid work setups for the long term. As we move past the pandemic, it's important to understand what affects how productive employees are in this new way of working. This study looks at what factors influence productivity when employees work remotely. The study is focusing on work life balance, work stress and job satisfaction. While hybrid work gives flexibility, it also brings new challenges that need careful handling. This study, done in a financial institution in Klang Valley, aims to explore these issues, filling in gaps in what we know and resolving any conflicting findings from past research. By figuring out these factors, we can offer useful advice to help improve productivity and keep organizations strong in this changing work environment.
Abioro, & Adekunle, M. (2018). Work life balance practices and employees productivity in the Nigerian University System.
https://www.researchgate.net/publication/328733295_WORK_LIFE_BALA NCE_PRACTICES_AND_EMPLOYEES_PRODUCTIVITY_IN_THE_NIG ERIAN_UNIVERSITY_SYSTEM
Ajayi, S. (2018). Effect of stress on employee performance and job satisfaction: A case study of nigerian banking industry. SSRN.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3160620
Almaamari, Q., & Alaswad, H. (2021). Factors influencing employees’
productivity.https://www.researchgate.net/publication/353332487_Factors_Influencing_E mployees%27_Productivity-_Literature_Review
Alonge, H. O., & Osagiobare, E. O. (2020). Single-Parent Teachers’ Work life Balance and Job Productivity in Edo State Public Senior Secondary Schools.
https://www.asianinstituteofresearch.org/_files/ugd/ed8b62_cef78856923045 bb8881d1df6f880920
AIA Malaysia. (2023). Knowledge Hub | AIA Malaysia.
http://www.aia.com.my/en/knowledge-hub/think-well/commuting-stress- how-you-can-overcome-it.html
BasuMallick, C. (2020). What is employee productivity? definition, calculation, and best practices for improvement. Spiceworks.
https://www.spiceworks.com/hr/performance-management/articles/what-is- employee-productivity
Bradshaw, R. (2023). Surprising working from Home Productivity Statistics (2023).
Apollo Technical LLC. https://www.apollotechnical.com/working-from- home-productivity-statistics/
Bonifacio, R. (2023). Job dissatisfaction: Unmasking the silent productivity
killer.Shiftbase.
https://www.shiftbase.com/glossary/job-dissatisfaction
Business Today. (2023). The average Malaysian spends 44 hours in traffic in a month.
BusinessToday. https://www.businesstoday.com.my/2023/01/27/the- average-malaysian-spends-44-hours-in-traffic-in-a-month
Chan, J. (2023). Survey shows one in two working Malaysians ready to quit for better work life balance as more bosses push for working fully from the Office. Malay Mail. https://www.malaymail.com/news/malaysia/2023/06/07/survey-showsone-in- two-working-malaysiansready-to-quit-for-better-work life-balance-as-more- bosses-push-for-working-fully-from-the-office/73036Endresen, J. (2021). Covid-19’s impact on work, workers, and the workplace of the future. Cornell SC Johnson. https://business.cornell.edu/hub/2020/09/25/covid-19s-impact-work-workers- workplace-future
Chen, B., Wang, L., Li, B., & Liu, W. (2022). Work stress, mental health, and employee performance. Frontiers in psychology. Ezeamama, & G, I. (2019). Job statisfaction and employee productivity in Anambra State Nigeria. https://www.idpublications.org/wp- content/uploads/2019/01/Full-Paper-JOB-STATISFACTION-AND- EMPLOYEE-PRODUCTIVITY-IN-ANAMBRA-STATE-NIGERIA.pdf https://pubmed.ncbi.nlm.nih.gov/36425815
Chu, A. M. Y., Chan, T. W. C., & So, M. K. P. (2021). Learning from work-from- home issues during the COVID-19 pandemic: Balance speaks louder than words. PLOS ONE. https://journals.plos.org/plosone/article?id=10.1371%2Fjournal.pone.026196
Dousin, O., Collins, N., & Kler, B. K. (2019). Work life Balance, Employee Job Performance and Satisfaction Among Doctors and Nurses in Malaysia . International Journal of Human Resource Studies, 9(4), 306. https://doi.org/10.5296/ijhrs.v9i4.15
Ehsan, M., & Ali, K. (2019). The Impact of Work Stress on Employee Productivity: Based in the Banking Sector of Faisalabad, Pakistan 1.
https://www.researchgate.net/publication/335444048_The_Impact_of_Work_ Stress_on_Employee_Productivity_Based_in_the_Banking_Sector_of_Faisal abad_Pakistan
Eliyana, A., Sawitri, D., & Bramantyo, H. (2018). Is job performance affected by Job Motivation and job satisfaction?. KnE Social Sciences. https://knepublishing.com/index.php/Kne-Social/article/view/3435
Farooq, R., & Sultana, A. (2021). The potential impact of the COVID-19 pandemic on work from home and employee productivity. Measuring Business Excellence.
https://www.emerald.com/insight/content/doi/10.1108/MBE-12-2020-0173/full/html
Flotman, A. (2021). Work as meaningful and menacing phenomenon for South
African middle managers during the COVID-19 pandemic: The role of Self- Transcendence in cultivating meaning and wellbeing.
https://doi.org/10.3389/fpsyg.2021.650060
Gaba, I. (2023). What Is Productivity Management and Why Is It Important in 2023?. Simplilearn.com. https://www.simplilearn.com/tutorials/productivity/what-is-productivity- management
Ghareeb, A. E. M. (2019). An analysis of the relationship between work life balance and productivity in Ghana. International Journal of Human Resource Studies. https://www.macrothink.org/journal/index.php/ijhrs/article/view/14840/1169
Gibbs, M., Mengel, F., & Siemroth, C. (2021). Work from Home & Productivity: Evidence from Personnel & Analytics data on IT professionals. SSRN.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3841567
Haider, S., Jabeen, S., & Ahmad, J. (2018). Moderated Mediation between Work Life Balance and Employee Job Performance: The Role of Psychological Wellbeing and Satisfaction with Coworkers.
https://www.redalyc.org/journal/2313/231355465004/231355465004.pdf
Hidayat, M., & Aulia, A. (2023). The effect of work life balance on millennial generation productivity in Makassar City. Journal La Sociale.
https://newinera.com/index.php/JournalLaSociale/article/view/81
Inayat, W., & Khan, M. J. (2021). A study of job satisfaction and its effect on the performance of employees working in private sector organizations, Peshawar. Education Research International. https://www.hindawi.com/journals/edri/2021/1751495/
Irawanto, D. W., Novianti, K. R., & Roz, K. (2021). Work from home: Measuring satisfaction between work life balance and work stress during the COVID-19 pandemic in Indonesia. MDPI. https://www.mdpi.com/2227-7099/9/3/96
Jackson, L., & Fransman, E. (2018). Flexi work, financial well-being, work life balance and their effects on subjective experiences of productivity and job satisfaction of females in an institution of higher learning. South African Journal of Economic and Management Sciences. https://sajems.org/index.php/sajems/article/view/1487/1103
Jessica, K. G., Ridlo, M., & Wardahana, I. A. (2021). The effect of job satisfaction, workplace spirituality and organizational commitment on work productivity with Organizational Citizenship Behavior (OCB) as intervening variable (case study on Bank Muamalat Indonesia KC solo). CORE. https://core.ac.uk/works/107762518
Lee, & Xin, S. (2022). A study on work from home and employee productivity during covid19 pandemic in Malaysia. UTAR Institutional Repository. http://eprints.utar.edu.my/4848/
Lim, I. (2023). Study shows KL drivers lost 159 hours and RM1,023 in fuel to peak hour traffic, could have read 31 books instead. Malay Mail.
https://www.malaymail.com/news/malaysia/2023/02/16/study-shows-kl-
John-eke, Chika, E., Akintokunbo, & Odunayo, O. (2021). The Alignment of Employee Engagement with Human Relations School of Thought. https://www.ajhssr.com/wp-content/uploads/2021/09/M215999106.pdf
Kirvan, P. (2023). What is employee productivity?. WhatIs.com.
https://www.techtarget.com/whatis/definition/employee-productivity
Kharudin, A. F., Azid, N., & Kharuddin, D. (2021). Determination of Sample Size in Early Childcare Centre (TASKA) Service Project in Malaysia: Classification and Analytical Approach
Kumari, S., & Yelkar, N. (2022). Examining the factors and employee engagement model design for a new-age hybrid work culture. SSRN.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4115416
Mahesh. (2023). Mayo’s human relations theory of Management. bokastutor. https://bokastutor.com/human_relations_theory/
Martins, G. O. (2022). Remote or hybrid work after effects of Covid changing the future work structure. https://norma.ncirl.ie/5892/1/germanooreofeoluwamartins.pdf
Mazerolle, S. M., & Barrett, J. L. (2018). Work life balance in Higher Education for Women: Perspectives of Athletic Training Faculty. Allen Press.
https://meridian.allenpress.com/atej/article/13/3/248/60949/Work life- Balance-in-Higher-Education-for-Women
Mazur, C. (2023). 40+ worrisome workplace stress statistics [2023]: Facts, causes, and Trends. Zippia. https://www.zippia.com/advice/workplace-stress- statistics
Meena, A., & Sharma, G. V. M. (2023). Accelerating Work Life Balance to increase
employee engagement in hybrid work environment: A study with respect to Gen Z employees. https://seyboldreport.net/pdf/2023/09/320.pdf
Memon, A. H., Khahro, S. H., Memon, N. A., Memon, Z. A., & Mustafa, A. (2023). Relationship between job satisfaction and employee performance in the construction industry of Pakistan. MDPI. https://www.mdpi.com/2071- 1050/15/11/8699
Morant, G. A., Montes, A. A., Rodríguez, A. L., & Giorgi, G. (2020). How does positive work-related stress affect the degree of innovation development?. MDPI. https://www.mdpi.com/1660-4601/17/2/520
Mzwakhe, S. E. (2022). Work life balance, psychological well-being and factors contributing to https://openscholar.dut.ac.za/bitstream/10321/4766/3/ShangeE_2022_Redact ed.pdf
Nabahani, P. R., & Riyanto, S. (2020). Job satisfaction and work motivation in enhancing
Generation Z’s organizational commitment. Journal of Social Science. https://jsss.co.id/index.php/jsss/article/view/39
Negara, K., Pertiwi, Yuwana, W., & Yuwana, A. (2020). Job satisfaction and work productivity: An empirical approach. https://www.sysrevpharm.org/articles/job-satisfaction-and-work- productivity-an-empirical-approach
Nwangwa, K. C. (2021). Impact of COVID-19 on Work life Balance and Productivity of Lecturers in Private Universities in Nigeria.
https://www.saudijournals.com/media/articles/JAEP_55_120-124_c.pdf
Pandey, D. L. (2020). Work stress and employee performance: An assessment of
impact of work stress. Academia.edu.
https://www.academia.edu/43465450/WORK_STRESS_AND_EMPLOYEE
_PERFORMANCE_AN_ASSESSMENT_OF_IMPACT_OF_WORK_STRE SS
Pauline Ramos, J., & Tri Prasetyo, Y. (2020, September). The impact of work-home
arrangement on the productivity of employees during COVID-19 pandemic in the Philippines: A structural equation modelling approach. In Proceedings of The 6th International Conference on Industrial and Business Engineering (pp. 135-140).
Rahajeng, M. G., & Handayani, K. (2022). The effect of work life balance and work
satisfaction on work productivity of employees of the Special Capital Region of Jakarta. View of the effect of work life balance and work satisfaction on work productivity of employees of the Special Capital Region of Jakarta. https://jurnal.kwikkiangie.ac.id/index.php/JEP/article/view/841/588
Saritha, T., Divya, D., Venkata Ramana, T., Mani Harshitha, U., & Srinivasulu, G. (2023). Impact of hybrid work model on the employee performance and organization development. https://www.irjmets.com/uploadedfiles/paper//issue_2_february_2023/33687/ final/fin_irjmets1677080154Sivaprakash, J. (2023). The Impact of Remote Work on Employee Productivity and Well-being: A Comparative Study of Pre- and Post-COVID-19 Era. https://www.researchgate.net/publication/370881563_The_Impact_of_Remot
e_Work_on_Employee_Productivity_and_Well- being_A_Comparative_Study_of_Pre-_and_Post-COVID-19_Era
Shah, B., Taywade, V., & Timbaliya, S. (2023). A study of work life balance and its impact on employee productivity and mental health.
https://www.irjmets.com/uploadedfiles/paper//issue_2_february_2023/33305/ final/fin_irjmets1675416223.pdf
Sitorus, S. L., & Hidayat, A. (2023). The effect of compensation and job satisfaction on employee productivity. Journal of International Conference Proceedings.
https://ejournal.aibpmjournals.com/index.php/JICP/article/view/2608
Sivaprakash, J. (2023). The Impact of Remote Work on Employee Productivity and Well-being: A Comparative Study of Pre- and Post-COVID-19 Era.
https://www.researchgate.net/publication/370881563_The_Impact_of_Remot e_Work_on_Employee_Productivity_and_Well- being_A_Comparative_Study_of_Pre-_and_Post-COVID-19_Era
Tejero, & Seva. (2020). Factors Associated With Work life Balance and Productivity Before and During Work From Home. LWW.
https://journals.lww.com/joem/fulltext/2021/12000/factors_associated_with_ work_life_balance_and.8.aspx
Tentama, F., Izzati, I. D. C., & Husna, M. (2019). The effect of human relations and autonomy on employee employability.
https://www.researchgate.net/publication/359063688_The_effect_of_human_ relations_and_autonomy_on_employee_employability
Tunk, N., & Kumar, A. A. (2022). Work from home - a new virtual reality.Mendeley. https://www.mendeley.com/catalogue/f8003e43-9362-3ce8-9927- bfb392e87177/
Tzenios, N. (2019). The Impact of Health Literacy on Employee Productivity. View of the impact of health literacy on employee productivity: An empirical investigation. https://researchberg.com/index.php/eqme/article/view/83/85
Utari, W., Iswoyo, A., Chamariyah, Waras, Mardiana, F., Rusdiyanto, & Mardiana,
W. (2021). Effect of work training, competency and job satisfaction on employee ...
http://eprints.uwp.ac.id/id/eprint/3445/1/1345%20%281%29.pdf
Uakarn, C., Chaokromthong, K., & Sintao, N. (2021). Sample Size Estimation using Yamane and Cochran and Krejcie and Morgan and Green Formulas and Cohen Statistical Power Analysis by G*Power and Comparisons. https://so04.tci-thaijo.org/index.php/ATI/article/download/254253/173847
Ward, P. (2023). Human Relations Management Theory.
https://nanoglobals.com/glossary/human-relations-management-theory/
Wedgwood, J. (2021). The importance of work life balance. The Happiness Index. https://thehappinessindex.com/blog/importance-work lifebalance/#:~:text=By%20encouraging%20your%20people%20to%20have%2
Widyastuti, W., & Pogo, T. (2022). Effect of human capital, work engagement, work life
balance on work . https://saudijournals.com/media/articles/SB_88_225- 237.pdf
Wolor, C. W. (2020). The importance of work life balance on employee performance
millennial generation in Indonesia. SSRN.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3717417
(Mohamad et al., 2024)
Mohamad, S., Azami, N., Razak, A. S. A., Peng, N. C., Zainal, N., & Naickan, S. P. (2024). Factors that Impact Employee Productivity in Hybrid Work Environment in Financial Institution in Klang Valley. International Journal of Academic Research in Business and Social Sciences, 14(7), 1834–1861.
Copyright: © 2024 The Author(s)
Published by Knowledge Words Publications (www.kwpublications.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode
