Counterproductive workplace behaviour is a global problem, and its antecedents have been extensively researched. However, managers and academics have rarely focused on employees' early experiences at work. It is for this reason that this research examined the relationship between the employee onboarding experience and counterproductive workplace behaviour. The study drew from social exchange theory and utilised partial least square structural equation modelling (PLS-SEM) to test the direct and mediation effects based on data from 318 academics from public polytechnics in Northwestern Nigeria. The results revealed a significant and negative direct effect of the onboarding experience on counterproductive work behaviour. As expected, affective commitment mediated the relationship, and the mediating role was partially significant. Our results contribute to the earlier studies that have predominantly examined the effects of onboarding experience on some positive job-related outcomes. As a result of our current research findings, the literature on deviant workplace behaviour and organisational socialisation has been expanded. It further offered empirical support for social exchange theory to explain counterproductive workplace behaviour in a specific context. Additionally, the study offers insights to the policymakers and management of polytechnics in Nigeria on the need to curb deviant behaviours by introducing new or enhancing the existing onboarding training program. Recommendations and implications for future studies were also discussed
Aborisade, R. A. (2020). “At your service”: sexual harassment of female bartenders and its acceptance as “norm” in Lagos Metropolis, Nigeria. Journal of Interpersonal Violence, 1–25. https://doi.org/10.1177/0886260520967748
Acquadro, M. D., Varetto, A., & Civilotti, C. (2022). Sexual harassment in the workplace: consequences and perceived self-efficacy in women and men witnesses and non-witnesses. Behavioral Sciences, 12(9), 326.
Adejare, B. O., Olaore, G. O., & Udofia, E. E. (2014). Inefficiency Among Non- Academic Staffs in Nigerian Tertiary Institutions: the Role of Training and Development. 13(2), 56–66
Adeoti, M. O., Shamsudin, F. M., & Mohammad, A. M. (2021). Opportunity, job pressure and deviant workplace behaviour: does neutralization mediate the relationship? A study of faculty members in public universities in Nigeria. European Journal of Management and Business Economics, 30(2), 170–190. https://doi.org/10.1108/EJMBE-08-2017-0002
Afshari, L., & Gibson, P. (2016). How to increase organizational commitment through transactional leadership. Leadership & Organization Development Journal, 37(4), 507–519. https://doi.org/10.1108/LODJ-08-2014-0148
Agency, R. (2021). “Curbing menace of sex for grades”, Independent, (online), available at: https://independent.ng/curbing-menace-of-sex-for-grades/, (accessed February 20, 2022)
Agwa, A. M. F. (2018). Workplace Deviance Behaviors. In S. Göker, Leadership. pp. 137–144) London: Intech. https://doi.org/10.5772/intechopen.75941
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. https://doi.org/10.1037/0033-2909.103.3.411
Aryee, S., Budhwar, P. S., & Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model. Journal of Organizational Behavior, 23(3), 267–285. https://doi.org/10.1002/job.138
Azim, A. M. M., Hassan, M. S., Zaid, D. S., & Daud, M. A. (2020). The influence of supervisor support, organizational trust on workplace deviant behavior: Do Psychological Contract Matter? International Journal of Academic Research in Business and Social Sciences, 10(2), 116–132. https://doi.org/10.6007/IJARBSS/v10-i2/6895
Bauer, T. N. (2010). Onboarding new employees: maximizing success, The SHRM Foundation’s Effective Practice Guideline Series, Alexandria, VA.
Baysal, C., M?s?rdal?, Y., & Sevim, ?. (2020). Analysis of the relationship between organizational commitment and counter productive work behaviour on academicians. Serbian Journal of Management, 15(1), 143–157. https://doi.org/10.5937/sjm15-18502
Becker, K., & Bish, A. (2021). A framework for understanding the role of unlearning in onboarding. Human Resource Management Review, 31(1), 100730.
https://doi.org/10.1016/j.hrmr.2019.100730
Bedi, A. (2021). No herd for black sheep: a meta?analytic review of the predictors and outcomes of workplace ostracism. Applied Psychology, 70(2), 861–904. https://doi.org/10.1111/apps.12238
Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3), 349–360. https://doi.org/10.1037/0021-9010.85.3.349
Bhatti, O. K., Alkahtani, A., Hassan, A., & Sulaiman, M. (2015). The Relationship between Islamic Piety (Taqwa) and Workplace Deviance with Organizational Justice as a Moderator. International Journal of Business and Management, 10(4), 136–154. https://doi.org/10.5539/ijbm.v10n4p136
Blau, P. M. (1964). Exchange and Power in Social Life, Wiley, New York, NY.
John, B. I., Konya, K. T., & Ejo-Orusa, H. (2019). Employee Dissatisfaction and Workplace Theft of Retail Firms in Port Harcourt, Nigeria. International Journal of Advanced Academic Research|, 5(5), 44–57.
Chan, P. S., Ching, H. C., Ng, P. Y., & Ko, A. (2021). Affective Commitment in New Hires’ Onboarding? The Role of Organizational Socialization in the Fashion Retail Industry. In C. Cobanoglu & V. Della Corte (Eds.), Angewandte Chemie International Edition, 6(11), 951–952. Anahei Publishing. https://doi.org/10.5038/9781955833035
Chillakuri, B. (2020). Understanding Generation Z expectations for effective onboarding. Journal of Organizational Change Management, 33(7), 1277–1296. https://doi.org/10.1108/JOCM-02-2020-0058
Clouse, B. L. (2020). An explanatory sequential mixed methods study: examining the effects of an onboarding training program on organizational socialization and commitment in a middle eastern energy company. (Doctoral Dissertation, University of Drexel) ProQuest Dissertations and Theses.
https://search.proquest.com/docview/2452534992?accountid=17242
Crocetta, C., Antonucci, L., Cataldo, R., Galasso, R., Grassia, M. G., Lauro, C. N., & Marino, M. (2021). Higher-order PLS-PM approach for different types of constructs. Social Indicators Research, 154(2), 725-754.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An Interdisciplinary review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602
Dalal, R. S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90(6), 1241–1255. https://doi.org/10.1037/0021-9010.90.6.1241
Duarte, C., Matos, M., Stubbs, R. J., Gale, C., Morris, L., Gouveia, J. P., & Gilbert, P. (2017). The impact of shame, self-criticism and social rank on eating behaviours in overweight and obese women participating in a weight management programme. PloS one, 12(1), e0167571.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86(1), 42–51. https://doi.org/10.1037/0021-9010.86.1.42
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500
Elting, J. A. K. (2015). Organizational Onboarding and Socialization of Adjunct Clinical Faculty In Nursing Education. (Doctoral Dissertation, University of Southern California). ProQuest Dissertation and Thesis, No. 3704232.
https://doi.org/https://www.proquest.com/openview/3ed48a99797faa4be300126537243bdc/1?pq-origsite=gscholar&cbl=18750
Erinosho, S. Y., Femi-Oyewo, M. N., & Oduwole, E. O. (2021). Sexual harassment on campus: A study in a Nigeria University. AGOGO: Journal of Humanities, 4(February), 1. https://doi.org/10.46881/ajh.v4i0.218
Fazio, J., Gong, B., Sims, R., & Yurova, Y. (2017). The role of affective commitment in the relationship between social support and turnover intention. Management Decision, 55(3), 512–525. https://doi.org/10.1108/MD-05-2016-0338
Gill, H., Meyer, J. P., Lee, K., Shin, K. H., & Yoon, C. Y. (2011). Affective and continuance commitment and their relations with deviant workplace behaviors in Korea. Asia Pacific Journal of Management, 28(3), 595–607. https://doi.org/10.1007/s10490-009-9165-0
Greenberg, J. (2018). Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts. In Occupational Crime (pp. 99–106). Routledge.
https://doi.org/10.4324/9781315193854-6
Gruys, M. L., & Sackett, P. R. (2003). Investigating the dimensionality of counterproductive work behavior. International Journal of Selection and Assessment, 11(1), 30–42. https://doi.org/10.1111/1468-2389.00224
Hair, J., & Alamer, A. (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics, 1(3), 100027.
https://doi.org/10.1016/j.rmal.2022.100027
Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109(November 2019), 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). 2nd Edition, Sage Publications Inc., Thousand Oaks, CA
Hair, J. F., & Sarstedt, M. (2019). Factors versus composites: Guidelines for choosing the right structural equation modeling method. Project Management Journal, 50(6), 619-624.
Hair, J. F., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hedayat, A., Sogolitappeh, F. N., Shakeri, R., Abasifard, M., & Khaledian, M. (2018). Relationship between Organizational Commitment and Job Satisfaction. International Letters of Social and Humanistic Sciences, 81, 30–38.
https://doi.org/10.18052/www.scipress.com/ilshs.81.30
Hendricks, K., & Louw-Potgieter, J. (2012). A theory evaluation of an induction programme. SA Journal of Human Resource Management, 10(2), 1–9.
https://doi.org/10.4102/sajhrm.v10i3.421
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. Advances in International Marketing, 20(2009), 277–319. https://doi.org/10.1108/S1474-7979(2009)0000020014
Ibrahim, U. S. G., Yusof, R., & Ibrahim, H. I. (2022a). The effect of “carrot and stick” formal control on deviant workplace behaviour?: A Proposed Framework. Asian Journal of Research in Business and Management, 4(4), 67–85.
https://doi.org/https://doi.org/10.55057/ajrbm.2022.4.4.6
Ibrahim, U. S. G., Yusof, R., & Ibrahim, H. I. (2022b). The mediating role of job satisfaction in the relationship between perceived union instrumentality and workplace deviance: Does industrial relations climate matter? International Journal of Academic Research in Accounting, Finance and Management Sciences, 12(3).
https://doi.org/10.6007/IJARAFMS
Ibrahim, U. S. G., Yusof, R., & Ibrahim, H. I. (2022c). The role of employee onboarding training program in mitigating deviant workplace behaviour: Job satisfaction as a mediator. Global Business and Management Research: An International Journal, 14(3), 983–1007.
Iftikhar, M., Shahid, M. U., Shahab, M. H., Mobeen, M., & Qureshi, M. I. (2016). Exploring the relationship among organizational citizenship behavior, psychological empowerment and turnover intensions with the mediating role of affective commitment. International Review of Management and Marketing, 6(4), 296–304.
Ijitona, C. K., Agboola, V. O., & Olaniran, O. B. A. (2018). Sexual violence against female students in Polytechnics in. Journal of Education and Practice, 9(15), 20–31.
Jacob, O. N., Josiah, H. F., & Solomon, A. T. (2021). Effects of corruption on public universities administration in Nigeria. Emergent: Journal of Educational Discoveries and Lifelong Learning (EJEDL), 2(07), 5-18.
Kim, K. Y., Eisenberger, R., & Baik, K. (2016). Perceived organizational support and affective organizational commitment: Moderating influence of perceived organizational competence. Journal of Organizational Behavior, 37(4), 558–583. https://doi.org/10.1002/job.2081
Klein, H. J., & Heuser, A. E. (2008). The learning of socialization content: a framework for researching orientating practices. Research in Personnel and Human Resources Management, Vol. 27, pp. 279-336. https://doi.org/10.1016/S0742-7301(08)27007-6
Klein, H. J., Polin, B., & Leigh, S. K. (2015). Specific onboarding practices for the socialization of new employees. International Journal of Selection and Assessment, 23(3), 263–283. https://doi.org/10.1111/ijsa.12113
Klein, H. J., & Weaver, N. A. (2000). The effectiveness of an organizational-level orientation training program in the socialization of new hires. Personnel Psychology, 53(1), 47–66. https://doi.org/10.1111/j.1744-6570.2000.tb00193.x
Latif, K. F., Sajjad, A., Bashir, R., Shaukat, M. B., Khan, M. B., & Sahibzada, U. F. (2020). Revisiting the relationship between corporate social responsibility and organizational performance: The mediating role of team outcomes. Corporate Social Responsibility and Environmental Management, 27(4), 1630–1641. https://doi.org/10.1002/csr.1911
Lugosi, P. (2019). Deviance, deviant behaviour and hospitality management: Sources, forms and drivers. Tourism Management, 74(March), 81–98.
https://doi.org/10.1016/j.tourman.2019.02.014
Meyer, A. M., & Bartels, L. K. (2017). The impact of onboarding levels on perceived utility, organizational commitment, organizational support, and job satisfaction. Journal of Organizational Psychology, 17(5), 10–27. https://doi.org/10.1108/JMD-10-2016-0202
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538–551. https://doi.org/10.1037//0021-9010.78.4.538
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20–52.
https://doi.org/10.1006/jvbe.2001.1842
Michalak, R. T., & Ashkanasy, N. M. (2020). Working with monsters: counting the costs of workplace psychopaths and other toxic employees. Accounting & Finance, 60(1), 729–770. https://doi.org/10.1111/acfi.12369
Mustapha, B. A., Ameh, A. A., Dangana, E. A., & Okafor, G. O. (2022). Workforce diversity management and employee innovativeness in selected Universities in South South Nigeria. Sau journal of management and social sciences, 7(3), 253-263.
Noermijati, N., Firdaus, E. Z., & Baltimurik, R. W. (2021). The effects of personality, deviant behavior, and employee engagement on frontline employees’ organizational commitment. Management Science Letters, 11, 1033–1044. https://doi.org/10.5267/j.msl.2020.9.039
Okeke, C. C., Okeke, C. I. O., & Ugwuanyi, C. S. (2022). Demographic determinants of work deviant behaviors of rural community-based primary school teachers: A structural equation modeling approach. Journal of Community Psychology, March. https://doi.org/10.1002/jcop.22895
Okeke, C. M. A. (2010). Impact of Sexual Harassment on Women Undergraduates’ Educational Experience in Anambra State of Nigeria. (Doctoral dissertation, Seton Hall University) In ProQuest LLC. http://survey.hshsl.umaryland.edu/?url
Olanike, A. (2020). Alleged extortion: Nigerian Polytechnic restricts, pegs promotion of instructor, First News, (online) https://1stnews.com/tag/abdu-gusau-polytechnic/, (accessed 25 July 2021).
Olasupo, M. O., & Fagbenro, D. A. (2021). Examining socio-demographic factors in workplace deviance among selected University Workers. Acta Educationis Generalis, 11(1), 29–42. https://doi.org/10.2478/atd-2021-0003
Olufemi, A. (2020). “SPECIAL REPORT: How Nigerian lecturers’ sexual harassment force students to quit school. (Part 2)”. Premium Times, (online), available at: https://www.premiumtimesng.com/news/182111-top-10-corruption-scandals-nigerias-national-assembly-hasnt-resolved.html, (accessed 10 June. 2022)
Owens, T. L. (2017). Higher education in the sustainable development goals framework. European Journal of Education, 52(4), 414–420. https://doi.org/10.1111/ejed.12237
Oyeoku, E. K., Ibezim, N. E., Agwu, P. C., & Okoye, U. O. (2022). Transactional sex in Nigerian Universities among female students: drivers and safety concerns. Journal of International Women's Studies, 24(5), 11.
Patten, M. L., & Newhart, M. (2017). Understanding research methods. In Understanding research methods. Routledge. https://doi.org/10.4324/9781315213033
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879–891. https://doi.org/10.3758/BRM.40.3.879
Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: a multidimensional scaling study. Academy of Management Journal, 38(2), 555–572. https://doi.org/10.2307/256693
Salau, O. P., Falola, H. O., & Akinbode, J. O. (2014). Induction and staff attitude towards retention and organizational effectiveness. IOSR Journal of Business and Management, 16(4), 47–52. https://doi.org/10.9790/487x-16464752
Sani, K. F., Adisa, T. A., Adekoya, O. D., & Oruh, E. S. (2022). Digital onboarding and employee outcomes: empirical evidence from the UK. Management Decision, (ahead-of-print).
Scholar, A., & Bowers, B. S. (2019). A study of onboarding and turnover mediating variables in U.S. air force officers [Dissertation, U.S Air University]. https://doi.org/: https://scholar.afit.edu/etd
Security Newswire. (2017). Employee Theft Cost US Businesses $113 million in Loss, available at: https://www.securitymagazine.com/articles/88265-employee-theft-cost-us-businesses-113-million-in-losses (accessed 02, Jan. 2021).
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. In Research Methods for Business A Skill-Building Approach (Seventh, p. 420). Jhon Wiley & Son.
Sharma, G. G., & Stol, K. J. (2020). Exploring onboarding success, organizational fit, and turnover intention of software professionals. Journal of Systems and Software, 159, 110442. https://doi.org/10.1016/j.jss.2019.110442
Soelton, M., Noermijati, N., Rohman, F., Mugiono, M., Aulia, I. N., & Siregar, R. E. (2020). Reawakening perceived person organization fit and perceived person job fit: Removing obstacles organizational commitment. Management Science Letters, 10(13), 2993–3002. https://doi.org/10.5267/j.msl.2020.5.026
Ssempebwa, J., Teferra, D., & Bakkabulindi, F. E. K. (2016). ‘Swim or sink’: state of induction in the deployment of early career academics into teaching at Makerere University. Studies in Higher Education, 41(10), 1854–1868. https://doi.org/10.1080/03075079.2016.1221649
Tanyolac, C. (2020). Antecedents and consequences of workplace deviance: a literature review with suggestions for future studies. Anatolian Journal of Economics and Business, 4(1), 35–48.
Tian, Q., Zhang, L., & Zou, W. (2014). Job insecurity and counterproductive behavior of casino dealers - the mediating role of affective commitment and moderating role of supervisor support. International Journal of Hospitality Management, 40, 29–36. https://doi.org/10.1016/j.ijhm.2014.03.005
Ugwu, S. E. (2017). Organizational commitment, occupational stress, and core self-evaluation as predictors of workplace deviance. American Journal of Applied Psychology, 6(4), 64. https://doi.org/10.11648/j.ajap.20170604.13
Van-Maanen, J., & Schein, E. H. (1979). Toward a theory of organizational socialization. Research in organizational behavior, 1, 209–264.
Wu, M., Wang, R., He, P., Estay, C., & Akram, Z. (2020). Examining how ambidextrous leadership relates to affective commitment and workplace deviance behavior of employees: The moderating role of supervisor–subordinate exchange guanxi. International Journal of Environmental Research and Public Health, 17(15), 1–18. https://doi.org/10.3390/ijerph17155500
Yucel, I. (2012). Examining the relationships among job satisfaction, organizational commitment, and turnover intention: An empirical study. International Journal of Business and Management, 7(20), 44–58. https://doi.org/10.5539/ijbm.v7n20p44
In-Text Citation: (Ibrahim et al., 2022)
To Cite this Article: Ibrahim, U. S. G., Yusof, R., & Ibrahim, H. I. (2022). Employee Onboarding Experience: An Antidote for Counterproductive Workplace Behaviour. International Journal of Academic Research in Business and Social Sciences, 12(12), 1146– 1166.
Copyright: © 2022 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode