International Journal of Academic Research in Business and Social Sciences

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Factors Affecting Acceptance of E-Wallets Among UiTM Melaka Students

Open access

Nani Shuhada Sehat, Intan Liana Suhaime, Jumaelya Jogeran, Siti Rohana Daud, Khaizie Sazimah Ahmad

Pages 1587-1601 Received: 24 Nov, 2022 Revised: 26 Dec, 2022 Published Online: 28 Jan, 2023

http://dx.doi.org/10.46886/IJARBSS/v13-i1/10340
In the modern era, e-wallets have evolved into crucial mobile applications. It replaces conventional payment methods like using cash and debit or credit cards to complete transactions after making a purchase of goods or services. This study will examine university students' acceptance of using the Technology Acceptance Model (TAM) to determine whether they are willing to use the applications or whether they reject them. 210 students took part in the study and answered the online questionnaire that was distributed using Google Form. The demographic profile of the respondents, as well as the three TAM components that were used in this study—perceived usefulness (PU), perceived security (PS), and perceived ease of use (PEU)—were analysed. Additionally, this study examined the students at UiTM Melaka's willingness or actual use (AU) in relation to their behavioral intention (BIU). The results of the Pearson Correlation analysis revealed a positive and significant relationship between UiTM Melaka students' behavioral intention to use an e-wallet and perceived usefulness and perceived security, but the relationship became positive but insignificant with perceived ease of use. Perceived usefulness, on the other hand, emerged as the most important factor that affected respondents' behavioral intention to use an e-wallet, according to the results of the multiple linear regression analysis. The behavioral intention to use an e-wallet also demonstrated a positive influence on actual e-wallet use among UiTM Melaka students. Therefore, the research's findings were helpful in assisting businesses and the application's developer in enhancing their features and offerings, particularly regarding the safety and usability of the systems.
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