The phenomenon of urban ageing refers to an elderly population that resides in urban settings. The patterns of urbanization and population ageing are both positive and negative outcomes of successful human development. While it may be a subject of debate whether urban living is better for ageing and longer life in comparison to rural areas, this study focuses on examining the issues related to urban ageing for the community in one of the local sections in Shah Alam, Selangor, Malaysia due to its diverse population. The study aims to adapt the Soft System Methodology (SSM) for Community IT-Based project. The study addresses several challenges faced by the community such as; (i) a lack of awareness about the neighborhood, (ii) inadequate welfare support, and (iii) a shortage of platforms to ask for assistance from the community. A solution is proposed to address these issues and engage the community to support one another.
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