This research focuses on commercial bank performance and looks at the knowledge management of the structure, an innovative culture, leadership, employees’ growth mindsets, and fintech adoption. The banking sector is chosen because it is part of the service sector, meaning that whether they are in back-office, management, or front-line positions, staff are meant to serve the customers. Therefore, any behavioural and emotional displays by employees will affect customers’ decisions and reactions. As for the banks, fintech is revolutionizing the banking industry by incorporating artificial intelligence, big data, block chain, crowd financing, and digital payments into commercial banks. This puts performance of the bank sector at risk. For this reason, the banking sector is vulnerable making bank employees a suitable choice for this study.This research is relevant to policymakers, financial practitioners, and scholars in the area of study. This research contributes practical implications and increases the literature in this area of study. Overall, this study could have impacts at the individual level (employees), organizational level (bank performance), and country level (ministry of finance).
Cecchetti, S. G., & Schoenholtz, K. L. (2020). Contagion: Bank runs and COVID-19. Economics in the Time of COVID-19, 77.
Demsetz, H. (1991). The Nature of the Firm Revisited; Williamson, OE, Winter, SG, Eds.
Dyer, J. H., & Singh, H. (1998). The relational view: Cooperative strategy and sources of interorganizational competitive advantage. Academy of management review, 23(4), 660-679.
Gooderham, P., Minbaeva, D. B., & Pedersen, T. (2011). Governance mechanisms for the promotion of social capital for knowledge transfer in multinational corporations. Journal of Management Studies, 48(1), 123-150.
Greenbaum, S. I., & Haywood, C. F. (1971). Secular change in the financial services industry. Journal of Money, Credit and Banking, 3(2), 571-589.
Elnahass, M., Trinh, V. Q., & Li, T. (2021). Global banking stability in the shadow of Covid-19 outbreak. Journal of International Financial Markets, Institutions and Money, 72, 101322.
Kogut, B., & Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Organization science, 3(3), 383-397.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of management review, 23(2), 242-266.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of management review, 23(2), 242-266.
Penrose, E., & Penrose, E. T. (2009). The Theory of the Growth of the Firm. Oxford university press.
Ranajee, B. B. (2018). Factor influencing profitability of banks in India. Theoretical Economics Letters, 8(14):3406-3061.
Singh, A. K., Jyoti, B., Kumar, S., Lenka, S. K. (2021). Assessment of global sustainable development, environmental sustainability, economic development and social development index in selected economies. International Journal of Sustainable Development and Planning, 16(1):123-138.
Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: is organizational learning a missing link?. Strategic management journal, 24(8), 745-761.
