International Journal of Academic Research in Business and Social Sciences

search-icon

Investigating the Impact of Relationship Marketing on Improvement of Company's Performance according to Brettel et al model (Case Study: Companies in Isfahan Science and Technology Town)

Open access
This paper attempts to study model of Brettel et al which investigates the effective factors on company's performance that is business models specifically cost (or efficiency)-centered and novelty-centered models in the context of relationship marketing regarding the mediator role of variables such as organisational life cycle and relationship-specific investments. In this study has suggested a main hypothesis (investigating the impact of relationship marketing on improvement of company performance) and six subordinate hypotheses (investigating the impact of each of variables such as cost-centered business model design, novelty-centered business model design, cost-centered business model design in late stages of organisational life cycle, novelty-centered business model design in early stages of organisational life cycle, cost-centered business model design in early stages of organisational life cycle regarding relationship-specific investments, novelty-centered business model design in early stages of organisational life cycle regarding relationship-specific investments separately on company's performance).Based on study findings, first, second and forth hypotheses were supported. Results also showed that first subordinate hypothesis (cost-centered business model design has a significant impact on company performance) with path coefficient of 0.60 has the most impact and second subordinate hypothesis (novelty-centered business model design has significant impact on company performance) with the path coefficient of 0.29 has the least impact on company performance.
1- Amit, R., & Zott, C. (2008). The fit between product market strategy and business model: implications for firm performance. Strategic Management Journal. Vol. 29, Issue 1, pp. 1-26.
2- Amit, R., & Zott, C. (2001). Value creation in e-business. Strategic.
3- Berry, L.L. (1983). Emerging perspective on services marketing". American Marketing Association. Chicago, IL.
4- Brettel, M & Strese, S & Flatten, T .C. (2012). Improving the Performance of business models with relationship marketing efforts-An entrepreneurial perspective , European Management Journal. Vol.30, pp.30-85.
5- Gronroos, C. (1996). Relationship marketing: Strategic and tactical implication. Management Decision. Vol. 34, No. 3, pp. 5-14.
6- Gronroos, C. (1994). From marketing mix to relationship marketing: Twwards a paradigm shifting marketing. Management Decision. Vol. 32, No. 2, pp. 4-20.
7- Haker, M. J. (1999). Relationship marketing defined? A definitions current relationship marketing definition. Marketing
8- Kotller, P., Armestrong, G., Sounders, J. & Wong, v. (1999). Principles of marketing. Prentice-Hall, Upper Saddle River, New Jersey, USA.
9- Kotler, P. & Armstrong, G. (1990). Principels of Marketing. 8th Ed. Prentice Hall. Upper Saddle River, New Jersey. USA