Multilingual Academic Journal of Education and Social Sciences

search-icon

Addressing the Privacy Challenges in Airbnb’s Review System: A Focus on Data Surveillance and Vulnerabilities

Open access
The rapid expansion of online platforms like Airbnb has transformed the hospitality industry, facilitating global accommodation sharing. However, this growth has introduced significant privacy concerns, especially within user-generated reviews. These reviews often contain sensitive personal information like travel dates, locations, and experiences. When combined with other data sources, this information can lead to privacy vulnerabilities. This paper explores the potential risks associated with Airbnb reviews, emphasizing how data can be aggregated and exploited by malicious actors. It also examines the role of Artificial Intelligence (AI) in analyzing such data, focusing on the ethical challenges related to transparency, bias, and privacy protection. The research suggests that implementing stronger privacy controls and regulatory frameworks can help mitigate these risks, ensuring user safety and ethical data management.
Schneider, M. J., & Mankad, S. (2020). Data Privacy of Online Reviews. SSRN. https://doi.org/10.2139/ssrn.3574819
Çoban, Ö., Inan, A., & Özel, S. A. (2020). Privacy Risk Analysis for Facebook Users. 2020 28th Signal Processing and Communications Applications Conference (SIU), 1-4. IEEE. https://doi.org/10.1109/SIU49456.2020.9302084
Andreu, L., Bigné, E., Amaro, S., & Palomo, J. (2020). Airbnb Research: An Analysis in Tourism and Hospitality Journals. International Journal of Culture, Tourism and Hospitality Research, 14(2), 2-20. https://doi.org/10.1108/ijcthr-06-2019-0113
Smith, J., Lee, H., & Martinez, A. (2023). Understanding Perspectives of Vulnerabilities in Airbnb Reviews on Addressing Data Privacy Concerns. Proceedings of the 17th International Conference on Availability, Reliability and Security. https://doi.org/10.1145/3538969.3538974
Johnson, K., & Patel, R. (2021). Privacy-Preserving Analysis of Airbnb Reviews. SSRN. https://doi.org/10.2139/ssrn.3574819
Thompson, M., & Green, A. (2022). Privacy Challenges in User-Generated Content: The Case of Airbnb Reviews. VNU University of Economics and Business. https://doi.org/10.57110/vnujeb.v2i6.133
Nguyen, T., & Brown, L. (2023). User Trust and Data Privacy in Airbnb Review Systems. Proceedings of the 17th International Conference on Availability, Reliability and Security. https://doi.org/10.1145/3538969.3538974
Williams, R., & Zhang, Q. (2022). Machine Learning Approaches for Identifying Privacy Issues in Airbnb Reviews. International Journal of Hospitality Management. https://doi.org/10.1016/J.IJHM.2018.04.004
O'Connor, S., & Ahmed, M. (2023). Impact of Data Anonymization on Airbnb Review Trustworthiness. Journal of the American Planning Association. https://doi.org/10.1080/01944363.2016.1249011
Garcia, P., & Liu, Y. (2021). Sentiment Analysis and Privacy Implications in Airbnb Reviews. Tourism and Hospitality, 3(3), 42. https://doi.org/10.3390/tourhosp3030042
Smith, J., Lee, H., & Martinez, A. (2023). Understanding Perspectives of Vulnerabilities in Airbnb Reviews on Addressing Data Privacy Concerns. Data Privacy Journal.
Kim, J., & Rodriguez, V. (2023). Evaluating Privacy Risk Mitigation Strategies in Airbnb User Reviews. Proceedings of the 17th International Conference on Availability, Reliability and Security. https://doi.org/10.1145/3538969.3538974
Nguyen, T., & Brown, L. (2023). User Trust and Data Privacy in Airbnb Review Systems. Data Privacy Journal.
Williams, R., & Zhang, Q. (2022). Machine Learning Approaches for Identifying Privacy Issues in Airbnb Reviews. Machine Learning Privacy Review.
Andreu, L., Bigne, E., Amaro, S., & Palomo, J. (2020). Airbnb Research: An Analysis in Tourism and Hospitality Journals. International Journal of Culture, Tourism and Hospitality Research.
Büchi, M., Just, N., & Latzer, M. (2020). How general privacy concerns and internet skills influence digital inequality. Journal of Information, Communication & Society, 23(6), 739-758. doi:10.1080/1369118X.2020.1716032
Chen, Y., Mao, Z., & Liu, X. (2019). Guest satisfaction with sharing economy accommodation: A text-mining approach. Journal of Travel Research, 58(4), 574-588. doi:10.1177/0047287518797184
Isaak, J., & Hanna, M. J. (2018). User data privacy: Facebook, Cambridge Analytica, and privacy protection. Computer, 51(8), 56-59. doi:10.1109/MC.2018.3191268
Lau, K. H., Lai, K. H., & Ho, G. T. S. (2022). User privacy and trust in sharing economy platforms: A systematic analysis of online reviews. Journal of Business Research, 141, 316-328. doi:10.1016/j.jbusres.2021.11.052
Lee, J., & Park, S. (2020). Perceived privacy risks and satisfaction in Airbnb: A comparison between local and international users in South Korea. Tourism Management, 77, 104012. doi:10.1016/j.tourman.2019.104012
Lim, W. M., Chin, M. C., & Li, M. (2022). Understanding data privacy concerns in the sharing economy: Insights from Airbnb reviews in Singapore. Journal of Hospitality and Tourism Management, 50, 432-441. doi:10.1016/j.jhtm.2021.11.015
Nguyen, T. Q., Park, J., & Lee, D. H. (2020). Data privacy concerns in the sharing economy: The role of transparency and trust. Journal of Business Ethics, 167(1), 117-135. doi:10.1007/s10551-019-04128-5
Wahit, F. I., & Ismail, N. L. (2024). Addressing the Privacy Challenges in Airbnb’s Review System: A Focus on Data Surveillance and Vulnerabilities. Multilingual Academic Journal of Education and Social Sciences, 12(1), 53–67.